Client Services Manager, Retail Programs – Bilingual (English/French)

Staples Promotional Products

Client Services Manager responsible for managing customer online eCommerce stores and retail boutique locations. Driving growth and exceptional customer experiences for branded merchandise solutions.

Posted 7/13/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing operations and driving profitability for a multi-million dollar online program business, with a focus on team development, client relationship management, and strategic planning.

Highest-signal resume keywords

Bilingual Fluency in English and FrenchPeople Management ExperienceSales ForecastingInventory ManagementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy DevelopmentBudget ManagementMerchandising StrategyPerformance ReportingOperational Management

Soft Skills

Team LeadershipCollaborationAccountabilityContinuous ImprovementClient Relationship Building

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Retail OperationsOnline Business ManagementClient Account ManagementStaff TrainingMarketing Initiatives

About the role

Key responsibilities & impact

Own the success of a $4–8M book of online program business, driving year-over-year growth and profitability.
Lead and manage operations for multiple SPP retail boutique locations, including staffing, training, scheduling, associate performance, and retention.
Partner with Sales to develop and execute account strategies, including business plans, client calendars, inventory strategies, and marketing initiatives.
Act as the primary client contact for assigned programs, building strong, trusted relationships.
Ensure programs meet launch dates, margin targets, SKU counts, and budget expectations.
Manage inventory, purchasing, and merchandising strategies across both online stores and retail boutiques.
Oversee project management activities, ensuring timelines, deliverables, and internal coordination are met.
Forecast sales, manage store expense budgets, and produce sales and merchandise reporting.
Lead, coach, and develop a team of Account Services and Retail associates, fostering a culture of collaboration, accountability, and continuous improvement.
Travel as required to support client meetings, site sales, supplier visits, and retail locations.

Requirements

What you’ll need

Bilingual fluency in English and French.
Bachelor’s degree or equivalent work experience preferred.
5+ years of experience in a selling, marketing, or operational role.
2+ years of people management experience.
Proficiency with PC tools, including Word, Excel, and PowerPoint.
Willingness to travel as required.

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Vacation Allotment and Holiday Schedule
Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!