Print Account Specialist

Print Account Specialist dedicated to growing profitable print sales and ensuring customer satisfaction through direct support and collaboration.

Posted 6/29/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-LevelWebsite

Key responsibilities & impact

Manage transactional and programmatic custom orders, projects, and warehouse replenishment
Provide primary customer and sales support through various contact methods
Professionally intake, analyze, and resolve issues through execution of corrective action
Plan and prioritize a high volume of tasks to meet customer-driven deadlines
Provide timely communication and follow-up to external and internal customers throughout the order lifecycle
Accurately collect and communicate custom print order specifications
Collaborate with team, Sales organization, and customers to ensure effective program management
Leverage analysis of various reports to identify opportunities and present recommendations to improve sales and operational efficiencies
Maintain a high level of understanding of print database and systems knowledge
Maintain a customer-branded website and facilitate requests for new program item adds and changes
Organize and maintain up-to-date files, reports, and records
Drive retention and sales through customer interaction
Maintain effective follow-through in-line with standard operating procedures
Identify opportunities for process improvements and assist in strategy development
Create customer-facing program documentation as required
Assess engagement with vendors/suppliers for the best interests of the company and customers

What you’ll need

High School diploma or equivalent
Strong organizational skills to manage multiple projects
Ability to excel in a fast-paced environment with attention to detail
Ability to build relationships and tailor communication
2 years of relevant print/digital copy experience (Preferred)
Bachelor’s Degree or relevant experience (Preferred)
Strong computer and web skills with ability to learn new systems quickly (Preferred)
Highly organized and detail-oriented (Preferred)

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Print Order ManagementData AnalysisReport GenerationCustom Print SpecificationsProgram Documentation

Soft Skills

Attention to DetailRelationship BuildingEffective CommunicationProblem SolvingTime Management

Certifications

High School DiplomaBachelor's Degree