Team Manager, Sales Engineering – eProcurement Solutions

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Team Manager, Sales Engineering at Staples leading a team for customer onboarding solutions. Ensuring effective partnership with Sales leaders and delivering operational excellence for strategic clients.

Posted 7/7/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading onboarding and customer success programs, with a strong focus on developing scalable solutions and enhancing customer satisfaction while maintaining operational efficiency. Proficient in utilizing performance metrics and data analysis to drive process improvements and team coaching.

Highest-signal resume keywords

Leadership SkillsOnboarding Program ManagementPerformance Metrics AnalysisCustomer Success ExperienceChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisCoachingProcurement StandardsIntegration StandardsCXMLEDIOCIPurchase OrdersE-Invoicing

Soft Skills

Team DevelopmentCustomer Experience ManagementProblem SolvingCollaboration

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordSunriseThird Party Punchouts

Industry Keywords

Enterprise CustomersMid-Market CustomersSalesCustomer SuccessGo-To-Market Models

About the role

Key responsibilities & impact

Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
Partner closely with Sales leaders and Business Development teams
Manage team workload, priorities, and metrics
Act as escalation point for complex customer issues
Lead change management within go-to-market models
Use data to identify trends, coaching, and process improvements
Design scalable onboarding solutions
Balance customer satisfaction with operational efficiency

Requirements

What you’ll need

4+ years in management or project management
Proven leadership and coaching skills
Experience leading onboarding or customer success programs
Proficiency in Microsoft Outlook, Excel, and Word
Experience using performance metrics
Ability to travel as needed
Bachelor’s degree (preferred)
Experience with enterprise or mid-market customers (preferred)
Background in Sales or Customer Success (preferred)
Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred
Understanding of procurement and integration standards including: cXML, EDI, OCI, Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing.
Experience partnering with technical or IT teams in large, matrixed organizations (preferred).

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!