Team Manager, Sales Engineering – eProcurement Solutions

Staples Promotional Products

Team Manager, Sales Engineering at Staples leading a team for customer onboarding solutions. Ensuring effective partnership with Sales leaders and delivering operational excellence for strategic clients.

Posted 7/7/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
Partner closely with Sales leaders and Business Development teams
Manage team workload, priorities, and metrics
Act as escalation point for complex customer issues
Lead change management within go-to-market models
Use data to identify trends, coaching, and process improvements
Design scalable onboarding solutions
Balance customer satisfaction with operational efficiency

Requirements

What you’ll need

4+ years in management or project management
Proven leadership and coaching skills
Experience leading onboarding or customer success programs
Proficiency in Microsoft Outlook, Excel, and Word
Experience using performance metrics
Ability to travel as needed
Bachelor’s degree (preferred)
Experience with enterprise or mid-market customers (preferred)
Background in Sales or Customer Success (preferred)
Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred
Understanding of procurement and integration standards including: cXML, EDI, OCI, Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing.
Experience partnering with technical or IT teams in large, matrixed organizations (preferred).

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementData AnalysisCoachingProcurement StandardsIntegration StandardsCXMLEDIOCIPurchase OrdersE-Invoicing

Soft Skills

Team DevelopmentCustomer Experience ManagementProblem SolvingCollaboration