Sprinklr

Outside Sales

• Partner with AMER leadership to develop our field strategy for the region and alignment with our global team.
• Design, document, and continuously improve end-to-end sales processes — from lead handoff to close — aligned to Sprinklr's enterprise SaaS motion.
• Lead weekly, monthly, and quarterly business review (QBR) preparation and reporting cadences.
• Collaborate with our Analytics team to uplevel our dashboards and/or create your own dashboards in PowerBI or Salesforce to surface actionable insights on pipeline, ARR, churn, win rates, and quota attainment.
• Monitor and analyze key SaaS metrics: ARR, NARR, Churn, and more.
• Own and administer the sales tech stack including Salesforce CRM, Outreach, Clari, Gong, and other RevOps tools.

Senior Field Sales Operations Manager

Project Manager

• Oversee a dynamic portfolio comprising 5 - 7 accounts, ensuring precise control over project scope, change management, risk mitigation, and issue resolution
• Partner with consulting teams, internal leaders, and regional departments to synchronise efforts and propel project delivery forward
• Ensure the efficacy of overall programs while meticulously managing individual projects to meet deadlines and budgetary constraints
• Cultivate strong relationships with key client and internal stakeholders, fostering participation and securing executive buy-in for project success
• Deepen your understanding of Sprinklr's platform components, enabling you to craft realistic project plans and innovative solutions that meet client needs
• Keep all stakeholders informed with accurate project reporting and forecasting, while adeptly managing risks, issues, and change requests
• Exceed client expectations by delivering measurable outcomes, managing service briefs, and driving excellence across every project facet
• Set the standard for your team, championing quality and excellence in all project deliverables while providing regular status updates to stakeholders
• Stay abreast of industry trends and opportunities, leveraging this knowledge to shape client solutions effectively

Lead Project Manager

Implementation Specialist

• Lead a team of high-performing implementation consultants
• Manage the end-to-end implementation process
• Oversee multiple concurrent implementation projects
• Serve as the primary point of contact for clients during implementation
• Define and maintain regional implementation strategies
• Develop and implement best practices, methodologies, and tools
• Work closely with sales, product, and customer success teams
• Identify potential risks in the implementation process
• Track and report on key performance indicators (KPIs) related to implementation projects and team performance

Senior Implementation Manager

Sales Operations Manager

• Report to leaders and regional teams on results, forecasts, and trends
• Develop KPI reporting and key business insights
• Pull data points together to influence leaders and provide strategic recommendations
• Develop recommendations for new business processes and initiatives to support improvements in Sales operations
• Partner with sales team to analyze trends in key performance indicators
• Develop financial models and analyses for business partners
• Support compensation design for the sales teams
• Partner with cross-functional teams on business initiatives and process improvements
• Translate business initiatives into actionable objectives for Sales operations

Senior Sales Operations Manager

Director

• Lead and scale the global Deal Desk function supporting enterprise and strategic sales motions.
• Act as a trusted advisor to Sales Leadership on deal structuring, pricing strategy, contract terms, and approval governance.
• Drive consistency and operational excellence across quote-to-close processes.
• Review and approve complex/non-standard commercial terms including pricing, discounting, ramp structures, multi-year agreements, and payment schedules.

Director, Deal Desk

Operations

• Report to the SVP of Revenue Operations in a $1B SaaS business
• Lead global sales execution and operational cadence
• Manage and mentor regional operations leaders
• Oversee the implementation of standardized customer engagement practices
• Drive the adherence to Annual Operating Plans
• Identify bottlenecks in sales processes and implement solutions
• Foster a culture of operational excellence and change management

VP of Global Field Operations

Customer Success Manager

• Design, implement, and optimize digital-first programs to support a large customer base
• Develop and execute digital campaigns (e.g., email, in-app messaging) to drive feature adoption
• Use predictive analytics to spot early signs of customer churn
• Act as the voice of the customer by collecting and analyzing feedback
• Identify opportunities to automate customer success processes

Success Manager – Digital

Security Engineer

• Manage audit engagements (e.g. SOX, ISO 27001, C5 PCI-DSS, SOC 2, HIPAA)
• Coordinate and collate required evidence for audits
• Manage control and process libraries
• Contribute to meetings by preparing agendas and document minutes
• Lead internal/external audits and participate in risk assessments
• Assist with management of Sprinklr security standards and policies

Security GRC Lead

Procurement

• Review incoming procurement requests to ensure accuracy, completeness, and compliance with internal procurement policies
• Set up and maintain vendor profiles in the procurement system, ensuring all required documentation is complete, accurate, and up to date (e.g., contracts, tax forms, compliance documents)
• Validate supporting documentation associated with procurement requests prior to approval and PO issuance
• Manage and issue Docusign signature requests within the procurement platform, tracking completion and resolving issues as needed
• Create, issue, and maintain Purchase Orders (POs) for approved procurement requests
• Serve as a point of contact for internal stakeholders regarding procurement request status, documentation requirements, and process questions
• Coordinate with vendors to resolve discrepancies related to vendor setup, documentation, or purchase orders
• Ensure procurement records are properly stored and auditable in accordance with company and regulatory requirements
• Support continuous improvement of procurement processes and controls
• Evaluate reports to follow up with vendors and stakeholders on any bottlenecks within the process

Indirect Procurement Administrator

Product Marketing

• Develop and own the unified AI messaging architecture that cuts across Marketing, VoC, and Service product suites.
• Define how Sprinklr's AI capabilities are positioned as platform-wide differentiators – not just product features.
• Create a cohesive "AI-first platform" story that resonates with technical buyers (AI Architects, CTOs, Platform teams) as well as business buyers (CMOs, CX leaders, VoC leaders).
• Ensure AI messaging is consistent across all Sprinklr touchpoints – website, sales decks, thought leadership, analyst briefings, and customer communications.
• Continuously evolve AI positioning as the market shifts – tracking developments in agentic AI, LLMs, conversational AI, and enterprise AI adoption.
• Work closely with the Product Marketing leads for Sprinklr Service, Marketing, and VoC to ensure AI messaging is integrated into each suite's positioning and GTM strategy.
• Identify opportunities where AI creates cross-suite value – e.g., AI Agents that work across Service and Marketing, unified data models that power VoC + Service insights.
• Build cross-product use cases that demonstrate the power of Sprinklr's unified AI platform vs. point solutions.
• Act as the connective tissue between suite-level PMMs – ensuring AI narrative consistency while respecting each suite's unique positioning.
• Contribute to programmatic sales plays that involve AI as a key differentiator or entry point across multiple suites.
• Support GTM strategy for AI-specific launches in coordination with suite PMMs.
• Develop AI-specific launch narratives, positioning frameworks, and competitive differentiation for new product introductions.
• Build AI-focused sales plays that help field teams lead with AI as a platform differentiator.
• Partner with Outbound Product Marketing teams to ensure AI messaging is being effectively communicated and adopted in regional markets.
• Build Sprinklr's authoritative voice on enterprise AI and agentic AI in customer experience through high-impact content – POVs, whitepapers, blogs, webinar briefs.
• Track and analyze the competitive AI landscape – how are industry leaders & competitors positioning their AI capabilities? Where does Sprinklr differentiate? Monitor macro AI trends and proactively adjust Sprinklr's positioning to stay ahead.
• Support analyst relations for AI-specific briefings and research (Gartner, Forrester, IDC).
• Develop C-level and technical audience-specific content that demonstrates Sprinklr's AI innovation leadership.
• Develop AI-focused collateral: battle cards, competitive positioning docs, demo scripts, use case documentation, and ROI frameworks.
• Create L1-L3 AI enablement content – executive-level narratives for C-suite conversations, technical deep dives for AI Architects and platform evaluators.
• Own AI-specific website messaging strategy and ensure platform AI capabilities are prominently and compellingly positioned.
• Build demo libraries showcasing AI Agents and Copilots in action across Marketing, VoC, and Service scenarios.

Product Marketing Specialist

Program Manager

• Act as the primary interface for customer leadership, ensuring clear communication and alignment
• Build strong relationships with business and technology stakeholders
• Represent the overall program status, risks, and value delivered in leadership forums
• Coordinate across multiple workstreams, business units, and delivery teams
• Ensure all projects are executed on time and aligned to agreed milestones
• Work closely with customer business teams to ensure solutions drive measurable business outcomes
• Track and communicate value realization and adoption metrics

Principal Program Manager – CCaaS / SaaS

• Own and manage end-to-end program management of CXM and CCaaS implementation including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans
• Work directly with prospects and customers around the full functionality of the Sprinklr product portfolio
• Ensure that customer business requirements and KPIs are being implemented according to defined scope, requirements and best practices and value is being delivered at every touch point
• Partner with Sprinklr’s cross-functional enablement functions and leaders to ensure alignment and transparency at every project stage
• Drive meaningful relationships with key customer and internal stakeholders, as well as executives, ensuring all parties are providing requisite participation and accountability
• Maintain deep Sprinklr platform knowledge to develop realistic and meaningful project plans and workstreams
• Ensure that each project is reported and forecasted accurately to all external and internal stakeholders
• Lead a team striving for quality and excellence in all aspects of project delivery
• Provide weekly project status and burn reports to the relevant project stakeholders
• Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance internally and for Sprinklr customers

Data Scientist

• Join the Enterprise Business Intelligence team at Sprinklr
• Collaborate with teams across the organization to embrace AI
• Engineer underlying data sources for predictive capabilities, natural language modeling, and AI
• Design Al/ML algorithms for data-driven insights and recommendations
• Lead and manage the data science and AI solutions lifecycle
• Develop and deploy predictive models and recommendation models
• Work with leaders, product engineers, and user experience researchers
• Maintain understanding of business KPIs to ensure model relevance
• Create and maintain dashboards using PowerBI
• Mentor team members on data and analytical projects

Senior Data Scientist

Manager

• Serve as a core contributor within the Global Compensation team
• Design, maintain, and evolve broad-based compensation programs
• Establish and enforce compensation governance models, policies, guidelines, and controls
• Lead the design and redesign of compensation programs
• Support end-to-end program implementation
• Conduct program benchmarking and competitive assessments
• Apply strong quantitative and analytical skills to assess pay competitiveness
• Continuously assess and improve compensation processes
• Partner with HR Business Partners to provide COE guidance on compensation topics

Senior Manager, Global Compensation

Administrative Assistant

• Maintain the schedule for 3 senior level leaders
• Coordinate with internal and external stakeholders
• Provide logistical and travel support with detailed itineraries
• Proactively communicate changes to team
• Organize internal and external meetings for SVPs
• Manage all travel arrangements and expense reports
• Capture meeting minutes and follow up on action items
• Draft important documents and presentation materials