Sprinklr

Analyst

• Support our Revenue Operations and Finance teams
• Analyze revenue performance
• Support forecasting revenue accounting close processes
• Assist in ad hoc end-to-end Quote to Cash (Q2C) processes
• Contribute to process improvements
• Collaborate with cross-functional teams
• Gain hands-on experience working in a global SaaS organization

Revenue Analyst Intern

Manager

• Lead, mentor, and develop a team of Solutions Consultants, supporting career growth, skills development, and onboarding
• Conduct regular coaching sessions, field observations, and performance feedback
• Ensure SCs are proficient in relevant industry use cases, Sprinklr capabilities, and new product enhancements
• Partner with sales teams to qualify, shape, and support customer opportunities
• Serve as a strategic solutions advisor on high‑priority deals, guiding SCs on discovery, solution design, demos, and value articulation
• Collaborate with Sales, Marketing, Customer Success, and Product to ensure alignment on messaging, positioning, and solution strategies
• Support team readiness by organizing training sessions, sharing best practices, and developing reusable assets
• Maintain awareness of emerging trends in AI, conversational technologies, unified customer experience management, and social, marketing, and service technologies
• Coach SCs on how to translate these trends into customer‑relevant insights and solution narratives

Manager – Solutions Consulting

Account Executive

• Identifying, negotiating and closing big deals in a defined territory
• Working with CMOs, CTOs, COOs, CIOs, EVPs, and SVPs of brands
• Utilizing superior salesmanship to develop sales opportunities
• Actively seeking out new sales leads and business opportunities through networking

Strategic Account Executive

Social Media Manager

• Gain hands‑on experience building content and shaping channel strategies
• Write, edit, and create content that aligns with brand voice and channel norms
• Monitor conversations, moderate engagement, and practice social listening using Sprinklr
• Support customer, employee, and executive advocacy initiatives
• Assist with insights, reporting, and presentations to explain what’s working and what’s not
• Learn how brands prepare for sensitive moments and apply sound judgment during crises

Social Media Intern

Marketing

• Lead marketing and own programming across the Americas markets
• Work closely with sales leaders, global peers, and report directly to the VP of Field Marketing and Global Events
• Craft and execute marketing plans in partnership with stakeholders
• Provide the 'voice-of-the-field' for constant improvement and innovation
• Manage the end-to-end lead process in partnership with inside sales and marketing operations
• Oversee the AMER field marketing budget

Director, Field Marketing – Americas

Solutions Engineer

• Lead and mentor a team of Solutions Architects, fostering technical excellence, career development, and a collaborative culture
• Define and evolve the organization's solutions architecture strategy, standards, reference architectures, design patterns, and best practices
• Partner closely with sales, account executives, product management, and engineering to shape and win strategic opportunities, especially large/enterprise deals
• Own the technical response and solution vision during complex RFPs, proofs-of-concept (POCs), and customer workshops
• Translate complex business requirements into feasible, high-quality technical architectures that balance innovation, scalability, security, cost, performance, and time-to-value
• Provide executive-level technical leadership to customers (C-level, architects, engineers), articulating solution value, trade-offs, and future-state vision
• Collaborate with product and engineering leadership to influence platform roadmap, identify architectural gaps, and drive platform improvements based on field learnings
• Stay ahead of industry trends (cloud-native, AI-driven architectures, multi-cloud/hybrid strategies, APIs, etc.) and ensure the team remains technically current
• Represent the company at industry events, webinars, and customer executive briefings as a trusted technical authority.

Director, Solutions Architects

Compliance

• Oversee execution of customer security audits, RFPs, questionnaires, and evidence gathering using standardized and scalable processes
• Manage customer‑facing security engagements, including executive briefings, escalations, pre‑sales/post‑sales assessments, and security presentations
• Manage and perform detailed reviews of commercial contracts, MSAs, SOWs, DPAs, and security addendums to ensure all required security, privacy, confidentiality, and risk‑mitigation clauses are accurately represented and enforceable
• Oversee vendor risk assessments for critical vendors and sub‑processors, mapping controls to frameworks (ISO, SOC, GDPR, etc.)
• Oversee vendor‑submitted agreements to ensure alignment with internal security standards, including right‑to‑audit, data handling, breach notification, sub‑processor restrictions, encryption requirements, and termination rights
• Partner with Legal, Procurement, Privacy, and Product teams to negotiate and refine security terms, ensuring Sprinklr’s risk exposure is minimized, and contractual protections adhere to compliance frameworks (SOC2, ISO 27001, GDPR)
• Provide expert security input during contract‑negotiation cycles, leveraging experience captured in internal VRM workflows such as commercial contract reviews within the procurement tool and ensuring necessary clauses are included before closure
• Build strong partnerships with executive‑level stakeholders, ensuring the team is positioned as a trusted advisor in customer assurance and vendor‑risk discussions
• Maintain and evolve Customer Trust documentation, contracts guidance, knowledge base materials, and security collateral
• Manage a geographically distributed team across regions (e.g., US, EMEA, APAC), providing clear expectations, alignment, and consistent communication for distributed staff
• Lead, mentor, and develop team members across Customer Trust, Vendor Risk Management, and GRC, ensuring high‑caliber deliverables and operational excellence
• Oversee workload distribution, prioritization, and quality of output across audits, RFPs, customer assessments, and vendor‑risk workflows
• Ensure teams execute critical tasks on time and meet stakeholder requirements with clarity and accountability
• Provide coaching, performance feedback, and career development guidance to junior and mid‑level staff, helping them grow into leadership roles
• Navigate cultural, regulatory, and operational differences across regions, ensuring consistent execution while adapting appropriately to local requirements
• Implement workforce planning to strengthen organizational resilience and maintain continuity during peak compliance and customer‑assurance cycles
• Foster an equitable, transparent, and collaborative environment where global staff feel engaged, supported, and empowered to deliver high‑quality work
• Lead process improvements that enhance efficiency, scalability, and quality across Customer Trust and Vendor Risk programs
• Drive automation and process streamlining for audits, assessments, VRM workflows, and customer documentation delivery
• Define and standardize operational procedures, knowledge‑sharing practices, and documentation to improve team effectiveness
• Mature Trust dashboards, metrics, KPIs, and board‑level reporting for customer trust and vendor risk posture.

Senior Manager, GRC, Customer Trust

• Serve as the technical thought leader for customer data architecture, enterprise data flows, governance, and integration strategy
• Design scalable, future-proof architectures that unify data sources and enable analytics, AI/ML, and automation across the customer lifecycle
• Guide customers on how to leverage Sprinklr as the core system of engagement that enhances and integrates with their broader technology ecosystem
• Partner with Sales, Solution Consulting, Product, and Engineering to craft compelling solution visions, demonstrations, and technical narratives
• Lead workshops, whiteboarding sessions, and technical discovery to define requirements and architect cross-platform solutions
• Advocate for extensibility, best-practice integration patterns, and data-driven transformation initiatives
• Provide deep expertise in APIs, data models, event streaming, and omnichannel customer journey design
• Drive adoption of AI capabilities, including generative AI, predictive models, and automated workflows
• Mentor regional teams, contribute to enablement programs, and help evolve the global Solution Architecture practice

Solutions Architect

Account Manager

• Take immediate ownership of critical, high‑impact issues
• Provide real-time, executive-level updates to both customer and internal leadership teams
• Resolve complex platform issues independently
• Closely monitor support tickets to ensure strict adherence to Platinum SLAs
• Perform proactive hygiene by analyzing historical ticket data
• Assist in debugging and verifying workarounds
• Provide regular status updates on all open issues
• Lead the creation of customer‑facing RCA documents
• Manage client preparedness for product updates and new releases
• Share regular insights into new product features
• Plan and execute important events for customers
• Prepare internal reports on account risks, health scores, and mitigation strategies
• Create and maintain internal Knowledge Base articles and documentation
• Ensure the highest standard of service delivery to platinum customers
• Provide consulting advice to clients on the appropriate Sprinklr solution
• Identify opportunities for product adoption, increased usage, and expansion
• Conduct regular scheduled Case Reviews, participate in QBRs and EBRs

Senior Account Manager, Platinum Support

• Manage and direct a part of regional high-performing consulting team
• Provide both technical and organizational leadership towards the team
• Maintain own and team performance against key business metrics
• Co-define and maintain regional implementation practice strategy
• Collaborate with other units across Sprinklr, focusing on collaboration with license sales
• Assure implementation delivery standards at cross-team level
• Facilitate team feedback to regional professional services leadership
• Partner with Engagement Management leaders on forecasted services opportunities
• Maintain a high level of employee satisfaction
• Ensure a high level of implementation expertise across the Sprinklr product
• Participate in high-level, strategic customer meetings in support of consultants
• Act as an escalation point for implementation consultants
• Coordinate expert-level solution recommendations and problem resolution

Senior Manager, Professional Services

• Create and maintain core FedRAMP security artifacts (SSP, POA&M, checklists/templates); develop Significant Change Request documentation and support related assessments
• Apply FedRAMP, NIST SP 800 53, and NIST SP 800 37 RMF to cloud environments; support control implementation and evidence
• Support monthly/annual FedRAMP continuous monitoring; assist with vulnerability identification/mitigation and POA&M tracking; monitor and maintain in scope asset inventory
• Manage and support audit engagements (SOC 2, ISO 27001, C5, SOX, PCI DSS, HIPAA)
• Assist with vendor risk management activities: intake, due diligence assessments, risk rating, contract/security terms review, remediation tracking, and periodic reviews
• Drive GRC process automation to streamline evidence collection, control testing, workflows, and reporting using the GRC platform and integrations
• Respond to customer security questionnaires, RFPs, and due diligence requests; Coordinate evidence and liaise with SMEs, assessors, and customers
• Manage the control and process libraries; assist the business in implementing internal controls; document, assess, and remediate issues from audits and risk assessments
• Contribute to meetings by preparing agendas, documenting minutes, and tracking follow up actions; assist with management of Sprinklr security standards/policies and maintain GRC repositories (Confluence, shared drives)

Senior GRC Analyst

• Identify, negotiate, and close big deals in a defined territory
• Work with senior executives of major brands to build solutions
• Seek out new sales leads and business opportunities
• Continuously enhance knowledge of industry and competitors

Large Enterprise Account Executive

• Identifying, negotiating and closing big deals in a defined territory
• Working with CMOs, CTOs, COOs, CIOs and other executives
• Utilizing superior salesmanship to develop sales opportunities
• Seeking out new sales leads and business opportunities through networking

Enterprise Account Executive

Accountant

• Participate in discussions with Sales, Pricing, and Product Leaders to provide a financial perspective regarding complex contracts
• Perform a detailed review and analysis of Master Agreements and Contracts to ensure documentation requirements are met and revenue is properly recorded
• Support global revenue manager with analysis and intelligence on our customer contracts and the associated revenue recognition
• Provide guidance to the order entry team to ensure customer contracts are recorded accurately
• Participate in monthly, quarterly, and year-end close activities ensuring accurate results are delivered timely for reporting in accordance with ASC 606
• Work closely with external audit team regarding all quarterly review and annual audit requirements
• Assist in the design, development, and implementation of global revenue process controls
• Review and maintain documentation for all compliance work completed

Senior Revenue Assurance Accountant

Support Engineer

• Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform
• Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc
• Identify platform gaps/issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions
• Ensure quality resolution to avoid escalations from customers and reopening of issue tickets
• Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features etc
• Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement
• Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes
• Capturing development areas for product improvement and drive interlocks with product managers and engineering
• Ensure that the customers/ ticket requestors are educated, and understand the solution provided in the ticket if the issue is longstanding or needs explanation or would benefit the customer experience
• Create and maintain detailed documentation , such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently
• Conduct testing and quality assurance activities to identify and report product defects or potential areas for improvement
• Analyse support processes, identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations
• Assist Customers to seamless use our platform , while meeting all requirements and fulfilling expectations regarding the ticket resolution
• Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively
• Share learning with the team and take corrective actions as deemed necessary
• Ensure that the SLAs, ticket resolution times are met on time, while multitasking on different tickets and coordinating with Account team/Customer/Engineering team