Sentara Health

Support Engineer

• Provide remote technical support for hardware, software, and network-related issues through inbound and outbound calls
• Troubleshoot and resolve technical problems
• Document support activity and escalate complex issues
• Provide user-friendly guidance to non-technical users
• Analyze system performance and proactively identify potential issues

IT Technical Support Specialist

General

• Provide inpatient palliative care consultations with focus on advanced symptom management
• Lead complex medical decision-making discussions with patients, families, and care teams
• Collaborate within a well-established interdisciplinary team including experienced nurse practitioners and licensed clinical social workers
• Mentor and guide team members in delivering compassionate, evidence-based care
• Participate in quality improvement initiatives and program development

Palliative Care Physician

Events

• Customer Service Representatives provide exceptional support to members and patients by assisting with benefits, billing, scheduling, and account inquiries
• Central Communications Operator play a critical role in coordinating emergency and non-emergency communications across our hospitals and emergency departments
• Referral Specialists support our Central Access Center by scheduling patients, verifying insurance eligibility, managing referrals, and delivering an outstanding patient experience

Hospital Support Associate

Analyst

• Provides data analysis support to the customer by assisting with the development of reports and/or dashboards to monitor program and operational performance.
• Promotes self-service analytics for customer adoption, understanding and use of data.
• Supports design of programmatic analyses and reporting capabilities in addition to business requirement definition for new analyses and performs ad-hoc analysis as directed.
• Supports data quality and data stewardship functions to maintain data accuracy and identify new metrics.
• Uses analytic skills to offer data-driven conclusions and recommendations to business partners.

Healthcare Value Analyst

Pharmacist

• Responsible and accountable for the provision of safe, effective, and prompt pharmacy services
• Participates in all necessary aspects of the medication-use system while providing comprehensive and individualized pharmaceutical care
• Manages patient drug therapy in accordance with applicable clinical practice standards
• Assures the appropriateness of all provider medication orders
• Maintains current knowledge of medication use and disease states applicable to their area of practice
• Serves as the primary resource for drug information and education
• Provides in-depth patient counseling when required
• Participates in the training of new employees as assigned
• Assumes local responsibility and ownership for assigned tasks
• Consistently follows policies and procedures
• Continually seeks out additional training opportunities

Specialty Clinical Pharmacist

Manager

• Responsible for case management services within the scope of licensure; develops, monitors, evaluates, and revises the member's care plan to meet the member's needs, with the goal of optimizing member health care across the care continuum
• Performs telephonic or face-to-face clinical assessments for the identification, evaluation, coordination and management of member's needs, including physical and behavioral health, social services and long-term services
• Identifies members for high-risk complications and coordinates care in conjunction with the member and health care team
• Manages chronic illnesses, co-morbidities, and/or disabilities ensuring cost effective and efficient utilization of health benefits; conducts gap in care management for quality programs
• Assists with the implementation of member care plans by facilitating authorizations/referrals within benefits structure or extra-contractual arrangements, as permissible
• Interfaces with Medical Directors, Physician Advisors and/or Inter-Disciplinary Teams on care management treatment plans
• Presents cases at case conferences for multidisciplinary focus.
• Ensures compliance with regulatory, accrediting and company policies and procedures
• May assist in problem solving with provider, claims or service issues.

Integrated Nurse Case Manager, Registered Nurse, RN – Chronic/Complex Conditions

• Analyze benefit plan documentation (e.g., EOCs, SOBs) and translate into QNXT configuration requirements.
• Build and configure new and updated benefits in QNXT, including Product, Plan, Service Codes, Copay/Coinsurance, Accumulators, Limits, and Authorization rules.
• Use QNXT Configuration Management Tool (CMT) and QNXT Configuration Console Suite (QCS) to manage configuration packages and perform impact analysis.
• Execute back-end data validations using SQL to ensure configuration accuracy and resolve complex issues.
• Participate in end-to-end testing (UAT) of benefit builds and coordinate defect resolution with QA and claims teams.
• Support annual benefit configuration activities such as Medicare, Medicaid contract updates, or Exchange plan changes.
• Serve as a subject matter expert (SME) for benefit build logic, configuration architecture, and claims-related business rules.
• Document configuration logic and maintain version-controlled artifacts for audit and compliance purposes.
• Provide mentorship and support to junior configuration analysts and assist in training initiatives.
• Collaborate with cross-functional teams during product launches, regulatory changes, or system upgrades.

Senior Benefit Configuration Analyst – QNXT

LLM Engineer

• Design, build, and maintain scalable ML infrastructure and pipelines supporting model training, deployment, monitoring, governance, and lifecycle management.
• Develop and optimize CI/CD pipelines for machine learning and AI workloads across development, staging, and production environments.
• Build reusable ML platform capabilities including feature stores, model registries, experimentation frameworks, artifact management, and deployment automation.
• Implement scalable orchestration and workflow solutions for batch and real-time ML inference workloads.
• Create robust monitoring systems to measure model performance, detect model drift, monitor data quality, and ensure production reliability.
• Develop automation tools and self-service capabilities to improve the efficiency, scalability, and reliability of MLOps processes.
• Collaborate with Data Scientists and Software Engineers to streamline the ML lifecycle from experimentation through enterprise production deployment.
• Apply software engineering best practices to AI/ML systems including testing, observability, resiliency, security, versioning, and infrastructure-as-code.
• Identify gaps and improvement opportunities within the organization’s ML platform ecosystem and architect scalable solutions to address them.
• Support enterprise AI governance, compliance, auditability, and model risk management requirements.
• Ensure platform scalability, reliability, security, and operational excellence across AI/ML systems.
• Lead the architecture, design, and deployment of enterprise Generative AI solutions leveraging LLMs, foundation models, and agentic AI systems.
• Design and implement Retrieval-Augmented Generation (RAG) pipelines using vector databases, embeddings, semantic search, reranking, and retrieval optimization strategies.
• Build scalable LLM orchestration frameworks using technologies such as LangChain, LlamaIndex, Semantic Kernel, or equivalent frameworks.
• Develop advanced prompt engineering strategies, prompt chaining, context management, and agent workflows to improve LLM accuracy and reliability.
• Evaluate and implement fine-tuning, parameter-efficient tuning, and prompt-based optimization approaches for domain-specific use cases.
• Build AI evaluation and benchmarking frameworks to measure hallucination rates, response quality, grounding accuracy, toxicity, bias, latency, and business performance metrics.
• Implement AI safety guardrails, governance controls, content filtering, and responsible AI practices for enterprise healthcare environments.
• Design scalable GenAI APIs and microservices supporting high-throughput enterprise AI applications.
• Optimize GenAI systems for cost, latency, throughput, and inference performance across cloud and hybrid environments.
• Integrate enterprise data sources, healthcare systems, and knowledge repositories into secure GenAI workflows.
• Research and evaluate emerging GenAI technologies, open-source frameworks, and foundation models to drive innovation and continuous improvement.
• Develop architecture diagrams, technical roadmaps, implementation strategies, and executive-level documentation for enterprise AI initiatives.
• Collaborate with cybersecurity, compliance, and infrastructure teams to ensure secure and compliant deployment of GenAI solutions involving PHI and sensitive healthcare data.
• Contribute to the development of AI platform standards, reusable GenAI accelerators, templates, and engineering best practices.

Senior MLOps, Generative AI Engineer

Architect

• Develop and maintain application and capability roadmaps aligned to organizational strategy.
• Partner with operational and clinical leaders to identify opportunities for innovation and workflow improvement.
• Lead technology discussions that support population health, care management, ambulatory operations, and value-based care initiatives.
• Evaluate emerging technologies and provide recommendations to leadership.
• Serve as the primary architect for assigned domains and applications.
• Participate in governance, architectural review, and strategic planning activities.
• Ensure solutions align with enterprise standards, security requirements, and long-term technology strategy.
• Identify opportunities to reduce technical debt, improve system integration, and optimize application portfolios.
• Build strong partnerships with operational leaders, clinicians, project teams, and vendors.
• Facilitate workshops, strategic planning sessions, and business acceleration initiatives.
• Translate operational needs into technology solutions and architectural recommendations.
• Provide mentorship and guidance to analysts and project teams.
• Support major initiatives through planning, design, and implementation phases.
• Assess impacts across workflows, applications, integrations, and reporting solutions.
• Ensure solutions are scalable, sustainable, and aligned with enterprise architecture principles.
• Assist with prioritization and strategic alignment of project portfolios.

Clinical Systems Domain Architect – Population Health

Integrated Nurse Case Manager, Registered Nurse, Maternity/OBGYN

• Collaborate with healthcare team to provide imaging services
• Maintain imaging equipment and ensure proper functionality
• Provide patient care and support during imaging procedures
• Assist in the training of new staff members
• Participate in professional development and continued education

Virtual Imaging Event

• Manages patient drug therapy in accordance with applicable clinical practice standards
• Assures the appropriateness of all provider medication orders in maintaining a high level of patient care and safety
• Maintains advanced knowledge of medication use, disease states, and regulations applicable to their area of practice
• Serves as the primary resource for drug information and education
• Provides in-depth patient counseling when required
• Supports the training of new employees and participates in the creation and maintenance of training materials
• Assumes local and system responsibility and ownership for assigned tasks
• Consistently follows and assists with the development of policies and procedures
• Demonstrates superior customer service, effective communication, decision-making, and organization to ensure efficient job performance and success
• Ensures adequate supplies are available for continuous patient care
• Triages and escalates any questions or issues outside the scope of practice as needed
• Uses appropriate systems for processing of patient information
• Ensures quality assurance is maintained according to departmental and legal requirements
• Precepts pharmacy students and/or pharmacy residents as assigned
• Provide peer coaching and constructive feedback to other colleagues in a professional and productive manner
• Successfully leads local and system implementation of various system initiatives
• Serves as a system expert and site lead in specialized clinical pharmacy functions
• In addition to the above job responsibilities, other duties may be assigned

Pharmacist – SMG Primary Care Clinical Pharmacy Specialist

Consultant

• Supports executive leadership and Vice Presidents within the enterprise-wide analytic community
• Helps lead and coordinate major cross-functional analytics and governance initiatives in support of Sentara's strategic goals
• Provides guidance across the analytic community around the development of key analytic models, dashboards, and strategic reporting
• Develops and administers enterprise-level data governance functions.

Enterprise Analytics Consultant

• Responsible and accountable for the provision of safe, effective, and prompt pharmacy services.
• Participates in all necessary aspects of the medication-use system while providing comprehensive and individualized pharmaceutical care to the patients in their assigned areas.
• Demonstrates the ability to work in areas of pharmacy practice competently and independently.
• Manages patient drug therapy in accordance with applicable clinical practice standards.
• Assures the appropriateness of all provider medication orders in maintaining a high level of patient care and safety.
• Maintains current knowledge of medication use and disease states applicable to their area of practice.
• Serves as the primary resource for drug information and education.
• Provides in-depth patient counseling when required.
• Participates in the training of new employees as assigned.
• Assumes local responsibility and ownership for assigned tasks.
• Consistently follows policies and procedures.
• Continually seeks out additional training opportunities and stays abreast of new and changing information for assigned areas.
• Demonstrates superior customer service, effective communication, decision-making, and organization to ensure efficient job performance and success.
• Serves as a role model in the following areas: professionalism, collaboration, and teamwork.
• Ensures adequate supplies are available for continuous patient care.
• Triages and escalates any questions or issues outside the scope of practice as needed.
• Uses appropriate systems for processing of patient information.
• Ensures quality assurance is maintained according to departmental and legal requirements.
• Operates pharmacy equipment appropriately.
• Precepts pharmacy students as assigned.
• In addition to the above job responsibilities, other duties may be assigned.

Clinical Pharmacist

Security Engineer

• The Manager – Cyber Security Compliance is responsible for establishing and maintaining the overall cyber security compliance program.
• This position will lead a team of cyber security compliance professionals by enabling a holistic compliance framework and assurance readiness for regulations, standards, and contract obligations within Sentara Healthcare.
• Managing and reporting on cyber security compliance in a manner that meets Sentara Healthcare’s requirements.
• Reporting to the Director of GRC in Cyber Security, this leader ensures compliance against regulatory, industry and contractual requirements.
• Further, set the strategy and drive effective process, methodology and technology solutions to support the cyber defense of Sentara Healthcare, focusing on continuous improvement, data protection, governance, risk management, and mitigation.
• As a domain expert in compliance and assurance, engage at management and technical levels to develop/refine strategy, identify control breakdowns, risks, and opportunities to deliver a comprehensive and robust compliance function.
• In addition, elevate how we engage with business and technology control owners.
• Establish a framework and process to execute readiness assessments for compliance against cyber security standards and requirements.
• Lead team of cyber security compliance professionals to measure compliance against a broad range of control requirements, both internally and externally.
• Ownership of cyber security compliance strategy, programs and related initiatives including regulatory audits and compliance management, Controls testing, medical device security, metrics and risk and performance indicators.
• Understand key security and compliance frameworks including but not limited to HIPAA, HICP 405(d), NIST800-171, SOC2, ISO27001, and laws/regulations.
• Manage compliance initiatives to ensure control effectiveness with applicable laws and regulations, as well as internal policies and procedures.
• Monitor activities of assigned IT areas to ensure control assurance of internal policies and standards.
• Participate in the development and implementation of new business initiatives involving compliance to ensure functionality required to support required compliance.