Semrush

SDET

• Drive and own quality assurance processes in the team, including code review, automations of workflows, and adapting new testing best practices.
• Setting up and maintaining existing automated tests and their frameworks, supporting and covering new features with automated tests.
• Perform manual testing, primarily focusing on back-end systems.
• Create and maintain necessary documentation. Work closely with Product Manager and Tech Lead Manager to refine project requirements.
• Assist in gathering analytics and collaborate effectively with external teams.
• Help internal users with our team's product issues through thorough investigations, discussions, and clarifications.

Senior QA Automation Engineer – Nexus Team

Customer Success Manager

• Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value
• Work closely with account teams to identify upsell and cross-sell opportunities
• Lead efforts in contract renewals and negotiations
• Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders
• Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI
• Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives
• Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback
• Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives
• Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.

Customer Success Manager, Enterprise

Operations

• Help scale, refine, and elevate our Sales organization
• Report directly to the VP of Revenue Operations
• Build the Operational Foundation, Operating Cadence, and KPIs
• Refine and evolve the existing Sales operating model
• Strengthen sales processes to improve consistency and predictability
• Improve pipeline visibility and inspection to drive higher-quality forecasting and execution
• Act as a trusted advisor to Sales leadership
• Lead and support planning cycles including annual planning and quota setting
• Optimize the existing Sales tech stack

Director, Sales Operations

Consultant

• Own the first 30-60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success.
• Develop and execute tailored onboarding and implementation plans aligned with each customer’s business goals.
• Identify customer priorities quickly and map them to Semrush product capabilities.
• Drive adoption of key features to expedite value realization and deliver measurable early wins.
• Build strong relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value.
• Act as a trusted advisor during onboarding by providing strategic recommendations and best practices.
• Advocate for improvements and enhancements based on customer needs and feedback.
• Monitor onboarding KPIs, usage, and customer feedback. Share actionable insights with both customers and internal teams.
• Spot opportunities for deeper alignment between the customer and Semrush.
• Work closely with Sales and Customer Success Managers to provide a seamless transition from sale to ongoing success.

Onboarding Consultant, Onboarding Services Team

• Define the operational framework, establish the right rhythms and KPIs, and ensure the organization has the visibility and discipline needed to perform at a high level
• Design and implement a scalable Customer Success operating model, including segmentation, coverage, and engagement strategy
• Create standard operating procedures that drive consistency and quality
• Build and run a consistent operating cadence across the CS organization, including weekly, monthly, and quarterly rhythms
• Define, refine, and operationalize key performance indicators such as retention, churn, expansion, and product adoption
• Develop dashboards, reporting, and forecasting frameworks that support decision-making
• Translate data into clear, actionable insights for CS leadership and executive stakeholders
• Identify opportunities to improve efficiency, productivity, and customer outcomes
• Act as a trusted advisor to Customer Success leadership
• Support planning cycles, including annual planning, capacity modeling, and account segmentation
• Partner with IT to optimize the CS tech stack, including CRM and customer success platforms
• Ensure data integrity and consistency across systems that support the customer journey
• Work closely with Sales, Product, Marketing, and Finance to ensure a seamless customer experience

Director, Customer Success Operations – Sales Operations

Risk

• Design, implement, and continuously improve governance frameworks for data integrations, including data cataloging, ownership models, SLAs, and lifecycle management
• Establish and operationalize clear ownership structures, prioritization mechanisms, and incident management processes for data sources within the integration layer of the data warehouse
• Partner with business and technical stakeholders to identify high-impact use cases and define data contracts that improve the quality, reliability, and stability of critical reporting assets
• Drive the adoption and operationalization of Data-as-a-Product practices across the Analytics Division
• Promote, enable, and support Data Governance and Data Quality standards, best practices, and scalable control mechanisms
• Contribute hands-on to the development and maintenance of governance infrastructure, orchestration capabilities, metadata platforms, and automation solutions
• Collaborate cross-functionally with Analytics, Data Engineering, Platform, and business teams to ensure alignment, accountability, and consistency across the data ecosystem
• Proactively identify governance gaps, operational risks, and improvement opportunities to strengthen the stability and robustness of the Analytics environment

Data Governance Engineer

Events

• Develop long-term integrated marketing strategies for flagship event portfolio aligned with business objectives
• Serve as key stakeholder in developing overarching event strategy, contributing insights from promotional performance, audience engagement data, and market trends
• Own the complete event marketing strategy from conception through post-event analysis
• Drive innovation in event marketing approaches, formats, and measurement frameworks
• Lead strategic planning and budget forecasting for multi-event portfolios across regions
• Build and maintain relationships with key partners, sponsors, and industry stakeholders
• Develop, test, and continuously refine event messaging, positioning, and unique selling propositions
• Oversee and own all content creation for event campaigns and event properties (campaign assets, event websites, promotional materials, event collateral)
• Develop comprehensive go-to-market strategies that drive attendance goals (enterprise C-suite targeting, MQL generation)
• Create data-driven attendance forecasts and marketing performance models across multiple scenarios
• Build and manage multi-channel promotion strategies (paid media, email, social, influencer, content, PR)
• Establish and optimize the complete attendee journey from awareness through post-event engagement
• Manage partner relationships and co-marketing opportunities to amplify event reach
• Lead development and execution of integrated marketing campaigns from inception to completion
• Collaborate with creative production teams to deliver compelling, brand-aligned assets on timeline
• Manage campaign budgets and allocations across channels, ensuring optimal ROI
• Coordinate efforts across departments (creative, media, product, sales, content)

Senior Events Marketing Manager – Global Events Team

Account Executive

• Responsible for driving revenue growth through new customer acquisition, upselling and cross-selling, and renewals.
• Working closely with the Sales Development team, Customer Success team, and Marketing team to identify and engage prospects, understand their needs, and build strong relationships.
• Drive revenue growth by generating new business, upselling and cross-selling, and renewals.
• Manage the sales cycle from prospecting to close.
• Comfortable with longer and more complex selling cycles with multiple stakeholders.
• Dealing with Legal/Finance/IT requirements.
• Manage and maintain a healthy pipeline of key customers and continuously find new opportunities for our customers and qualified prospects and opportunities.
• Collaborate with Sales Development, Customer Success, and Marketing teams to develop and execute account plans.
• Maintain strong relationships with existing customers, understanding their business needs and providing additional Semrush Solutions to optimize growth.
• KPIs of high-volume calls, minutes, demos, and strategic focus on outreach and follow-up personalized cadences to strengthen customer relationships.
• Identify and close cross-sell/up-sell opportunities using the Semrush suite of products.
• Deliver a value-based selling experience to our customers based on automation and customer behavior.
• Accurately forecast monthly/quarterly sales and retention achievement to management.
• Contribute feedback to the larger Semrush organization by utilizing strong analytical thinking, presentation, and problem-solving skills.
• Identify best practices to refine the company’s lead generation playbook.
• Travel is recommended but not necessary or required.

Enterprise Account Executive, UK&I – Enterprise North Sales Team

Program Manager

• Define and execute the conference program strategy across 15+ content tracks
• Curate session topics, angles, and descriptions that align with attendee expectations and industry trends across two keynote stages
• Manage the Advisory Board: facilitate topic ideation, speaker profile validation, content review sessions, and program strategy alignment with internal and external SMEs
• Own the content review process: brief speakers, coordinate draft submissions, provide structured feedback, and run final rehearsal calls before the event
• Oversee Mastermind sessions: develop facilitator toolkits, provide additional support to speakers, etc
• Develop and execute the content strategy for Semrush’s presence at Cannes Lions, including hosted sessions, panels, fireside chats, and branded activations
• Source and secure speakers for those activations
• Coordinate with Semrush’s marketing and brand teams to ensure programming supports broader brand positioning and partnership goals at the festival
• Manage the end-to-end speaker experience at Cannes: outreach, briefings, content development, on-site logistics coordination, and post-event follow-up
• Manage speaker and content programming for Semrush’s participation in regional marketing events, partner conferences, and sponsored industry activations
• Maintain a centralized speaker database and pipeline across all events
• Coordinate with Semrush’s teams to ensure consistent thought leadership messaging across all external speaking engagements
• Support Semrush team members preparing for external speaking opportunities: deck review, messaging alignment, and rehearsal support
• Manage end-to-end speaker communications across the portfolio: outreach, negotiation, onboarding, briefings, technical requirements, and post-event feedback collection
• Build and nurture long-term relationships with speakers
• Analyze attendee survey data and speaker feedback ratings across all events to inform programming decisions

Senior Events Program Manager – Speaker Engagement, Content Curation

Human Resources

• Data Analytics & Reporting: Utilize advanced data analytics to examine cost changes, staff numbers, and HR metrics.
• Create insightful reports and dashboards to inform strategic decisions within HR and across the business.
• Process Improvement & Automation: Identify and implement process automation opportunities within HR analytics and HCM management, enhancing efficiency and accuracy.
• Work in partnership with HR Function to refine these processes, ensuring they meet the evolving needs of the business.
• HR Data Management & Governance: Ensure the integrity and accuracy of HR data.
• Participate in governance activities to uphold data quality and consistency across all HR systems.
• Credibility is important!
• Flexibility & Urgency: Work with a heightened sense of urgency to produce recurring and ad hoc workforce reports.
• Be flexible in requirement changes and open to feedback.
• Collaboration & Stakeholder Engagement: Serve as a pivotal analytical resource within the HR team, collaborating with other HR departments and other internal stakeholders to ensure HR analytics initiatives are strategically aligned and effectively executed.

HR Analyst – HR Data, Reporting Team

Customer Retention Specialist

• Own and execute a high-volume renewal pipeline of Enterprise segment customers ($1–2K MRR), ensuring strong retention and on-time renewals
• Drive renewal strategy at scale, leveraging data, usage insights, and playbooks to maintain high retention rates
• Lead renewal conversations and negotiations where needed, ensuring alignment on value and outcomes
• Build trusted relationships across a broad customer base through scalable touchpoints (1:many, digital, and pooled engagement models)
• Act as a strategic advisor by delivering targeted, relevant recommendations aligned to customer goals
• Expand stakeholder engagement within accounts where growth potential exists
• Deliver structured enablement to help customers adopt and fully utilize Semrush tools
• Drive product usage through webinars, campaigns, and repeatable programs
• Analyze customer usage and engagement data to identify gaps and opportunities
• Identify expansion opportunities across a broad portfolio, including upsell, cross-sell, and product adoption growth

Enterprise Renewals and Retention Manager, US Markets

• Serve as the subject-matter expert for emerging solutions, partnering with Account Executives to position innovative offerings that address evolving client needs
• Act as a trusted advisor in client engagements, translating complex capabilities into compelling value propositions that expand adoption of next-generation products
• Engage in “team selling” tactics with AEs to drive incremental revenue
• Conduct engaging product demonstrations for potential clients and stakeholders to showcase our solutions
• Provide clear feedback to product and R&D teams based on market experience to help inform the development roadmap
• Strategically plan and support new product launches and events to maximize visibility and impact
• Proactively connect to AE counterparts to identify priority opportunities and outreach strategy
• Maintain expert-level knowledge of our product offerings to effectively address customer inquiries and objections
• Partner with leadership to craft and execute innovative marketing strategies that enhance our outreach
• Collaborate with team members on new product rollouts, ensuring seamless integration into our sales processes

Account Executive – Big Data

• Create, preserve, and grow relationships within a designated book of business through prospecting, sales calls, and rapport-building.
• Maintain strong relationships with existing customers, understanding their business needs and providing additional Semrush Solutions to optimize growth.
• Identify and close cross-sell/up-sell opportunities using the Semrush suite of products.
• Deliver a value based selling experience to our customers based on automation and customer behavior.
• Work with a CSM to ensure high customer retention within your book of business.
• Meet or exceed the daily/weekly/monthly activities to reach targets (KPIs, such as number of calls, connections, demos, emails, etc.).
• Work with a Product Specialist to introduce your book of business to and sell Semrush newest product offerings.
• Efficiently reach out to 100% of your customer portfolio on a monthly basis.
• Accurately forecast monthly sales and retention achievement to management.
• Contribute feedback to the larger Semrush organization by utilizing strong analytical thinking, presentation, and problem-solving skills.
• Travel is recommended but not necessary or required.

Commercial Account Executive – French Speaking

Producer

• Helping define the creative and strategic direction of the Semrush YouTube channel.
• Developing video ideas and formats that work well for YouTube and align with our content strategy.
• Collaborating with internal teams to turn research and industry insights into compelling video concepts.
• Writing, reviewing, and refining scripts so they work well for video and keep viewers engaged.
• Defining how each video should be structured, including hooks, storytelling, and audience retention.
• Guiding how videos are packaged for the platform, including titles, thumbnails, descriptions, and calls to action.
• Analyzing video performance and identifying opportunities to improve future content.
• Working with external editors and production partners to make sure the final videos are on time and match the intended strategy.
• Helping us build and improve our YouTube production workflow as the channel grows.

Youtube Content Producer – Owned Media

Security Operations

• Own and continuously improve the Security Incident Response process end-to-end.
• Act as Incident Commander for high-severity security incidents.
• Serve as Security Lead in cross-functional incidents with a security impact.
• Ensure clear coordination, communication, and stakeholder alignment during incidents.
• Own post-incident reviews, including root cause analysis, action item definition, and tracking to completion.
• Maintain and evolve incident documentation standards, runbooks governance, and response playbooks oversight.
• Ensure appropriate escalation handling for high-severity incidents outside business hours on a best-effort basis.
• Own the Security Monitoring process, ensuring alert quality, signal-to-noise balance, and operational efficiency.
• Oversee Detection Engineering as a managed process, including prioritization, quality control, and alignment with threat landscape.
• Ensure effective integration of Threat Intelligence into detection and response workflows.
• Own Log Management from an operational perspective, including logging requirements, coverage, ingestion health, and data quality oversight.
• Coordinate response to logging-related incidents affecting monitoring capabilities.
• Own the SOC operational metrics framework, be accountable for key performance indicators including: Alert response times (MTTA), Mean Time to Contain and incident lifecycle efficiency, Incident SLO adherence, Alert quality and false positive reduction, Monitoring coverage and logging health indicators.
• Drive metric-based prioritization and improvements across SOC processes.
• Provide structured reporting to leadership on SOC performance and risks.
• Lead a lean SOC team composed of Analysts and a Security Data Engineer.
• Conduct performance reviews and regular one-to-ones.
• Own individual development plans and learning roadmaps for team members.
• Manage hiring, onboarding, staffing, and workload planning.
• Ensure sustainable coverage model and operational resilience.
• Conduct tabletop exercises and ensure team readiness for high-severity events.
• Own the SOC operational roadmap and backlog.
• Prioritize initiatives based on risk, impact, and available resources.
• Manage operational trade-offs in a resource-constrained environment.
• Collaborate with internal stakeholders across Engineering, Product, and Corporate functions.
• Participate in vendor relationship oversight within the SOC technology stack.
• Support external audits such as SOC 2 and PCI DSS from an operational perspective, including process explanation and evidence coordination.