Strategic Customer Success Manager, Enterprise

Semrush

Strategic Customer Success Manager at Semrush nurturing relationships with enterprise clients and ensuring success through tailored solutions and collaboration. Focused on driving retention, renewals, and customer value.

Posted 6/17/2026full-timeBoston • Texas • 🇺🇸 United StatesSeniorLead💰 $115,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Build and nurture strong relationships with key stakeholders, including marketing operations teams & senior marketing executives
Drive high customer retention and renewal rates by ensuring customers see ongoing value
Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives
Conduct regular business reviews to demonstrate how Semrush tools are delivering ROI
Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback
Develop detailed, customized onboarding and implementation plans tailored to the customer’s specific needs and business objectives

Requirements

What you’ll need

7+ years of experience in Customer Success, Account Management, or a related role
Proven track record of building strong relationships with different levels of seniority
Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers
Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
Overall understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
Experience with upselling customers and generating qualified leads

Benefits

Comp & perks

Unlimited PTO
Low cost medical, dental, and vision plans
Life insurance
Accidental death and dismemberment (AD&D) insurance
Dependent Care Savings Accounts and Flexible Spending Accounts
Health Saving Account
Short-term and long-term Disability
Employee Assistance Program
Employee Resource Groups
Paid parental leave
Relief Fund
Travel coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementOnboardingImplementation PlansProblem-SolvingUpsellingLead Generation

Soft Skills

Relationship BuildingCommunicationAdvocacyCollaborationTailored Solutions