Semrush

Customer Success Manager

• Serve as the primary product expert for the Customer Success team across Semrush solutions
• Partner with Product and Support teams to resolve complex product escalations and unblock critical customer issues
• Translate product capabilities into clear, strategic use cases for both customers and internal teams
• Stay ahead of product updates, roadmap changes, and industry trends to proactively guide the team
• Lead structured onboarding support for new CSMs, accelerating ramp time and product proficiency
• Host recurring office hours and enablement workshops focused on product knowledge, best practices, and advanced workflows
• Develop and scale repeatable enablement frameworks to ensure consistency across the team
• Act as a mentor and coach, providing ongoing guidance on account strategy, product positioning, and customer engagement
• Manage a book of accounts aligned to two Account Executives
• Build strong executive relationships and act as a trusted advisor
• Partner with AEs to drive renewals, expansion, and long-term account growth
• Deliver high-impact QBRs focused on ROI, adoption, and strategic outcomes
• Proactively identify risks and opportunities, ensuring strong retention performance
• Act as a key bridge between the Customer Success team and team leadership, ensuring alignment on priorities, challenges, and opportunities
• Surface team insights, trends, and risks to the manager to inform strategic decisions and resource planning
• Support the manager in driving consistency across the team, reinforcing best practices, processes, and performance expectations
• Provide visibility into product-related themes, customer feedback, and escalation patterns to help shape team-level strategy and enablement focus
• Partner closely with leadership to identify gaps and implement improvements that enhance team performance, scalability, and customer outcomes

Team Lead, Customer Success, Mid-Market

• Lead a dedicated team managing Semrush’s most complex and high-value Americas accounts
• Ensure our largest partners see Semrush not just as a tool, but as a critical driver of their digital transformation
• Go beyond tactical coaching to design and implement the Gold Standard for the Enterprise customer journey
• Act as the key executive point of contact for our highest-value accounts
• Training the team to deliver high-impact Quarterly Business Reviews (QBRs)
• Providing deep, persona-based coaching to help CSMs navigate complex, multi-threaded organizations and build long-term customer advocacy
• Ensuring you and your team have deep knowledge of our Enterprise products and the Search industry
• Implementing a proactive framework to identify, escalate, and remediate account risk before it impacts the bottom line
• Own the Renewal Engine for the Americas. You'll be responsible for the accuracy of quarterly/monthly renewal and churn forecasting

Senior Manager, Enterprise Customer Success, Americas MidMarket & Enterprise

Product Marketing

• Lead a team of Product Marketing Managers to ensure we champion our customer needs according to our ICPs
• Craft compelling narratives rooted in Unique Selling Propositions (USPs)
• Partner across teams to deliver world-class marketing campaigns that drive new user acquisition and expansion MRR
• Align our GTM strategy for core product launches and marketing campaigns
• Drive cross-functional efforts to ensure product experiences and messaging support commercial, adoption, engagement, and retention goals
• Collaborate with data science, finance, and analytics to define KPIs and continuously optimize performance
• Design and implement pricing and product packaging strategy for DaaS offerings
• Develop a robust customer storytelling strategy rooted in customer research and market trends
• Lead qualitative and quantitative research initiatives to uncover customer pain points and decision-making processes
• Transform customer and market insights into value propositions, messaging, and campaigns

Director, Product Marketing

• Play a pivotal role in ensuring we deliver on our strategy to position, price, and package, and ultimately convert and upsell new and existing Semrush users
• Lead us through a new phase of growth, bringing to market our Data Platform that combines the best of what Semrush has to offer
• Provide a framework for planning Marketing and Product Marketing involvement in Data as a Service (DaaS) product releases
• Lead and navigate complex co-marketing initiatives with strategic partners, aligning messaging, joint value propositions, and go-to-market execution to drive mutual growth
• Drive cross-functional efforts to ensure product experiences and messaging support commercial, adoption, engagement, and retention goals
• Collaborate with data science, finance, and analytics to define KPIs and continuously optimize performance
• Design and implement pricing and product packaging strategy for both new and existing product portfolios
• Develop a robust customer storytelling strategy rooted in customer research, market trends, unique selling propositions (USPs), and behavioral insights
• Transform customer and market insights into value propositions, messaging, and campaigns that not only resonate but also deliver new monthly recurring revenue (NMRR) across multiple audience segments, as well as expansion MRR
• Partner with Demand Generation and Sales to craft a durable customer journey to identify customers who are most ripe to expand average checks and upgrade our data offering

Director, Product Marketing – DaaS

Account Manager

• Hire, lead, coach, and develop a team of Channel Managers, ensuring they meet and exceed pipeline and revenue goals.
• Establish a data-driven, high-velocity partner management culture, with clear KPIs around partner-sourced and partner-influenced revenue.
• Provide ongoing coaching, feedback, and skill development to strengthen partner management, co-selling, and strategic relationship-building expertise.
• Oversee continuous training to ensure the team maintains deep product knowledge and is fully equipped to support partners’ sales cycles.
• Build and execute the regional channel strategy, guiding your team to recruit, enable, and scale high-value partners across EMEA and APAC.
• Identify and implement new partner programs, incentives, and go-to-market initiatives to expand revenue opportunities.
• Ensure consistency and predictability in partner performance by designing metric-driven activity models for the team.
• Work closely with Enterprise Sales, Marketing, Product, and Customer Success to support co-selling, co-marketing, and seamless partner experiences.
• Act as the escalation point for strategic partners, helping remove roadblocks and supporting major opportunities your team uncovers.
• Monitor and report on partner team activity, sourced and influenced revenue, and pipeline generation on a weekly, monthly, and quarterly basis.
• Deliver accurate and timely forecasts for your region and ensure your team adheres to operational rigor in Salesforce and partner management tools.

Regional Sales Director, Channel Partnerships

• Partner Lifecycle Management: Assisting the Data Partnerships Lead in the end-to-end lifecycle of data partnerships, from initial outreach and negotiation to onboarding and ongoing relationship management.
• Documentation & Organization: Maintaining organized records of partnership agreements, communication, and key performance indicators.
• Process Optimization: Maintaining comprehensive documentation that clearly outlines our processes for engaging with both internal and external stakeholders.
• Internal Stakeholder Communication: Supporting liaising with product, engineering, and other internal teams to understand their data needs and communicate partnership updates.
• Performance Monitoring & Reporting: Supporting the tracking and analysis of data partner performance, identifying areas for improvement and growth.
• Market Research: Conducting research to identify potential new data partners and stay informed about industry opportunities.

Senior Data Partnerships Manager – Vendor Management, Compliance

Security Engineer

• Develop and maintain internal security policies and guidelines, including policies related to data protection, BYOD, and network security.
• Keep security documentation up to date and ensure it reflects current processes and controls.
• Monitor security-related processes across the company and help ensure that security practices are followed in daily operations.
• Apply security best practices in day-to-day work and support teams in implementing secure configurations and solutions.
• Participate in improving security processes both within the team and across other departments.
• Approve and manage access to internal information systems in accordance with established security policies.
• Provide guidance to colleagues on security-related topics and the secure use of internal systems.
• Work closely with the IT Support team on security-related matters, helping identify more secure solutions and advising on system configurations.

Enterprise Security Engineer – Enterprise Security Team

Backend Engineer

• Contribute to full product development and influence the product
• Maintain and develop Go services to ensure they scale and handle load effectively
• Write complex and efficient SQL queries for a database cluster with hundreds of terabytes of data
• Set up robust monitoring and alerting systems to ensure service reliability and performance
• Write code that not only works, but is also easy to understand, maintain, and test
• Mentor other developers and foster a culture of technical excellence

Senior Golang Developer

DevOps Engineer

• Collaborate with development teams to design and implement scalable, reliable, and efficient system architectures
• Establish and refine SLOs in partnership with stakeholders to guarantee service reliability and performance
• Read and write code in Python/Go
• Induce application failure and work to recover it from that state
• Debug applications using metrics and add traces/metrics as needed
• Participate in on-call duties to provide constant support
• Lead the changes in common engineering practices in the Company
• Possible night shifts (on-call)

Site Reliability Engineer – SRE Team

Business Intelligence Developer

• Responsible for designing and implementing analytical dashboards using internal BI tools based on data from BigQuery or REST APIs
• Ensure alignment with the stakeholders about business requirements, scalability, and performance of the dashboards
• Collaborate with Product Managers to define requirements for analytics reports and dashboards
• Cross-functional work with developers, designers, and business stakeholders to develop and deliver high-quality customer-facing dashboards
• Ensure solutions are scalable, maintainable, and secure, meeting both technical and business requirements
• Oversee the end-to-end development process, from initial concept to deployment of the BI Dashboards
• Lead hands-on development using report builder tools and custom coding where necessary
• Review and optimize performance of SQL statements
• Work closely with UX/UI designers for user-centric design and functionality
• Partner with marketing and content teams for flexible content solutions
• Engage with clients and internal stakeholders to gather and translate requirements into technical solutions
• Automate workflows where possible to reduce manual effort and increase efficiency
• Conduct thorough testing of all solutions to ensure stability, functionality, and performance
• Implement and enforce best practices for code quality, security, and compliance
• Act as a subject matter expert for customer-facing BI dashboards and provide troubleshooting and issue resolution.

BI Engineer – Enterprise Solutions Unit

Sales

• Lead the design and annual planning of sales incentive compensation plans.
• Perform complex modeling to understand how plan changes impact the business and financial budgets.
• Manage the end-to-end calculation and administration of sales commissions and contests.
• Develop monthly financial accrual forecasts to ensure alignment with budgets.
• Partner heavily with Sales Leadership, Finance, HR, Marketing, Legal, and Compliance.

Sales Compensation Manager

• Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value.
• Work closely with account teams to identify upsell and cross-sell opportunities.
• Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them.
• Lead efforts in contract renewals and negotiations.
• Relationship Management: Build and nurture strong relationships with key stakeholders, with an emphasis on deepening the overall contact list. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
• Renewal Pipeline Management: Manage a meaningful pipeline of critical high growth potential customers to ensure optimal retention rates. Emphasize TCV and long-term partnership with a focus on delivering unique customer experiences and value.
• Drive Customer Value: Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives. Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance.
• Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats.
• Deliver Best In Class Onboarding & Implementation: Execute consistent & efficient onboarding for new customers while simplifying the process where possible. Deliver unique insights at each customer touch point to advance the Semrush mission of enhancing the marketing acumen of all customers.
• Identify Growth Opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them. Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades.

Customer Success Manager – MidMarket

Strategy

• Serve as a strategic advisor to enterprise customers by leading structured discovery engagements to assess GEO maturity, operating models, workflows, and organizational readiness
• Conduct in-depth opportunity analysis and competitive benchmarking, synthesizing complex insights into executive-ready recommendations
• Translate findings into phased, multi-quarter GEO roadmaps aligned to measurable business outcomes, clearly defining priorities, milestones, and success criteria
• Design scalable GEO governance frameworks and operating models that enable long-term adoption and cross-functional alignment
• Establish scalable standards for workflows, accountability, reporting, and cross-functional collaboration across Marketing, Product, Engineering, and Content teams
• Guide customers through change initiatives, stakeholder alignment, and rollout sequencing while diagnosing inefficiencies and recommending process optimizations that increase operational efficiency and reduce friction
• Lead structured workshops, prioritization sessions, and executive briefings to define outcomes and align stakeholders throughout the customer lifecycle, ensuring strategic alignment and long-term value realization
• Track performance against milestones and KPIs, proactively identify risks and implementation blockers, and recommend course corrections as business priorities evolve
• Partner closely with Sales, Customer Success Managers, and Product teams to ensure strategic continuity throughout the customer lifecycle
• Identify opportunities for expanded engagement and deeper alignment between customer goals and Semrush capabilities
• Act as the voice of the customer by surfacing insights, risks, and product enhancement opportunities that support enterprise digital transformation
• Contribute to the evolution of internal playbooks, consulting frameworks, and delivery methodologies that increase leverage and consistency across Strategic Services
• Share patterns, insights, and best practices to continuously elevate enterprise strategy delivery

Digital Strategy Consultant – Consulting Services Team

Human Resources

• As the HR Business Partner for Sales, you aren't just "support" - you’re a co-pilot.
• Partner with your assigned Unit or team leaders to develop and provide effective people management strategies.
• Advise and represent the business to encourage and support business goals through HR instruments.
• Manage and resolve complex employee relations issues through effective investigation and objective business recommendations.
• Participate and/or lead cross-functional projects and special initiatives within the HR teams and across the company.
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

HR Business Partner – Sales HR Team

Accounting Manager

• Prepare journal entries, reconcile and analyze general ledger accounts to ensure transactions are processed and reported in the company’s financial system in accordance with U.S. GAAP and Sarbanes-Oxley requirements.
• Assist with process and system improvement activities including implementation of new systems and AI automation.
• Perform flux analysis on the financials monthly to explain material movements in account balances.
• Coordinate with the FP&A team to ensure all expenses are booked and/or allocated to the proper cost center.
• Help document and maintain accounting procedures to strengthen internal controls.
• Prepare quarterly and annual audit schedules and sox controls.
• Participate in special projects, analysis and ad-hoc tasks as required by management.
• Mentor and support junior team members.
• Implement close process updates related to acquisition