Customer Success Manager, Enterprise – French

Semrush

Customer Success Manager driving customer retention and partnership growth for enterprise clients. Collaborating with account teams and developing success plans to maximize the value of Semrush tools.

Posted 7/2/2026full-timeRemote • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value.
Work closely with account teams to identify upsell and cross-sell opportunities.
Lead efforts in contract renewals and negotiations.
Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders.
Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI.
Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives.
Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively.
Identify growth opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.

Requirements

What you’ll need

4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
Fluency in French and English (oral and written) mandatory
Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule
Proven track record of building strong relationships with different levels of seniority
Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers
Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
Experience with upselling customers and generating qualified leads

Benefits

Comp & perks

Unlimited PTO
Hobby & team building budget allowance
Employee Support Program
Loss of family member financial aid
Employee Resource Groups

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer RetentionContract RenewalsUpsellingCross-SellingBusiness ReviewsSuccess PlansProblem-SolvingRelationship Management

Soft Skills

Strong Communication SkillsInterpersonal Skills