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About the role
Key responsibilities & impact- Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value.
- Work closely with account teams to identify upsell and cross-sell opportunities.
- Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them.
- Lead efforts in contract renewals and negotiations.
- Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders.
- Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback.
- Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives.
- Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives.
Requirements
What you’ll need- 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
- Fluency in French and English (oral and written) mandatory
- Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule
- Proven track record of building strong relationships with different levels of seniority
- Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers
- Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
- Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
- General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
- Experience with upselling customers and generating qualified leads
Benefits
Comp & perks- Unlimited PTO
- Hobby & team building budget allowance
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementpipeline managementrelationship managementproblem-solvingdigital marketing technologiesSEOSEMcontent marketingmarketing automation
Soft Skills
communicationrelationship buildingadvocacycollaborationtailored solutions