Santander

Analytics Engineer

• Work with AWS, Snowflake, Hadoop, SAS, and Power BI for data processing, analytics, and reporting
• Extract, cleanse, transform, and prepare large volumes of data
• Analyse complex datasets and perform exploratory data analysis to identify trends, patterns, and actionable insights
• Lead day-to-day management, processing, and quality assurance of large-scale data
• Develop, maintain, and optimise data models, reports, dashboards, and visualisations
• Translate technical findings into clear insights and recommendations for stakeholders
• Manage and prioritise a pipeline of data and analytics requests
• Collaborate with business and technical teams to deliver data-driven solutions
• Support the Data Excellence Team with analytics for data identified as critical to the bank

Data Analytics Engineer

Procurement

• Lead the end-to-end change management strategy supporting CFO workstreams within the M&A programme
• Develop and deliver stakeholder engagement, communication and business readiness plans
• Develop and deliver supplier communications and engagement activities, including notifications, guidance, FAQs, external websites and supporting materials
• Act as the primary point of contact for supplier-facing change and coordinate supplier queries through resolution
• Produce communications, presentations and engagement materials for varied stakeholder groups, including senior leadership
• Conduct change impact assessments and support mitigation activities
• Partner with Programme Managers, Business Leads, Technology and Communications teams
• Develop and coordinate training, awareness and adoption activities
• Identify and manage change-related risks, issues and dependencies
• Support business readiness, cutover communications and post-go-live adoption activities

Change & Communications Manager – Cost & Procurement

Financial Planning and Analysis

• Extract, validate, interrogate and analyse data from multiple risk and reporting systems to identify trends, emerging risks, control weaknesses and areas requiring management attention
• Undertake thematic analysis across divisions, domains and non-financial risk types
• Translate complex information into clear, evidence-based risk insight and recommendations
• Produce management information, data visualisations and presentation materials for senior governance, including potential Executive Committee or Board-level reporting
• Coordinate risk appetite monitoring, validate metric submissions and identify positions outside agreed risk appetite
• Review Internal Control Profile information and support appropriate next steps and governance reporting
• Apply risk frameworks, policies and standards when undertaking monitoring, analysis and reporting
• Challenge potential gaps or non-compliance and provide evidence-based feedback
• Support risk governance through risk packs, meeting materials, action tracking, agenda planning, terms of reference and meeting minutes
• Improve risk reporting and analysis through data, automation, artificial intelligence and Microsoft 365 capabilities

Risk Analyst – Non-Financial Risk Reporting Oversight & Governance

Risk

• Analyse customer behaviour across digital journeys using behavioural analytics tools to identify emerging risks, potential customer harm and opportunities to improve customer outcomes
• Analyse and report Customer Understanding Testing Survey (CUTS) results, highlighting key themes, trends and areas requiring further investigation
• Support implementation and ongoing development of the Digital Outcome Monitoring programme
• Execute survey and data validation controls to ensure assurance activity is supported by accurate, complete and reliable data
• Identify, assess and report risks arising from assurance activity, communicating findings and recommended actions
• Test reporting outputs and underlying data for accuracy, robustness and fitness for purpose
• Collaborate with teams across the bank to share assurance findings and support improvements to customer outcomes across digital journeys
• Support expansion of CUTS into new product opening and servicing journeys
• Maintain assurance processes and support reporting on Customer Risk Insights activity and outcomes
• Work in partnership with Customer Outcomes & Testing, the Centralised Controls Office and the wider bank to strengthen data quality

Risk Assurance Consultant – Customer Outcomes & Testing

Executive Assistant

• Run one Board-level committee and subsidiary boards, including board committees or a management committee
• Prepare meetings, take minutes and distribute actions
• Take responsibility for a portfolio of subsidiary legal entities
• Implement and oversee compliance with the Subsidiary Governance Framework
• Contribute to the annual report and financial statements programme
• Provide specialist advice on statutory compliance, governance best practice, internal governance requirements, and new business and legislative developments/projects
• Build effective relationships with Senior Management and Board members
• Act as line manager to members of the Corporate Governance Office Team
• Identify and facilitate development opportunities for team members
• Maintain and continuously improve governance standards, systems and procedures

Assistant Company Secretary – Corporate Governance Office

• Support Customer Risk Insights objectives within Santander’s Assurance framework and operating model
• Use tools and data as part of Santander’s first line of defence
• Build stronger foundations through validation, testing and support across AI models
• Use data and analytics to identify opportunities to improve services for stakeholders and customers
• Ensure tools overseen for stakeholders remain fit for purpose, consistent and accurate
• Validate, test and support AI tools used within Outcome Testing
• Contribute recommendations to improve model performance
• Work with internal teams and third-party suppliers to keep tools effective, controlled and fit for purpose
• Contribute to AI use in Outcome Testing and future tool development
• Collaborate with data, technology and risk specialists across the bank and third-party suppliers

Customer Risks Insight Risk Consultant

• Support Customer Risk Insights objectives within Santander’s Assurance framework and operating model
• Use technology tools and data as part of Santander’s first line of defence
• Build stronger foundations through validation, testing and support across AI models
• Use data and analytics to identify opportunities and improve services for stakeholders and customers
• Ensure tools overseen for stakeholders remain fit for purpose, consistent and accurate
• Validate, test and support AI tools used within Outcome Testing
• Contribute recommendations to improve AI model performance
• Collaborate with internal teams and third-party suppliers to ensure tools remain effective, well controlled and fit for purpose
• Undertake Customer Understanding Testing Surveys for products sold through digital and assisted channels
• Analyse survey responses to identify patterns, trends and potential product-sale issues

Customer Risks Insight Risk Consultant, S2

IT Support

• Lead the development of strategic plans and roadmaps to improve management of Santander UK’s architectural landscape and application estate within the Enterprise Services domain
• Align delivery teams and sub-domain architecture leads to the Enterprise Services Domain strategy across Santander and business lines
• Review, define and maintain complex Strategic and Transitional Architectures with UK and Group colleagues
• Develop holistic functional and technical architectures for sustainable, cost-effective solutions
• Communicate complex concepts and strategies to influence stakeholders and align organisational goals
• Review project solution designs against the bank’s strategic needs and goals, including functional, technical, network, infrastructure, security and cross-domain dependencies
• Govern key architectural decisions and provide guidance to ensure consistency in deliverables, methodology and governance processes
• Manage caveats and resolve associated actions
• Mentor Solution Architects and support architecture governance, lifecycle management and strategic planning

Senior Enterprise Architect – Core Architecture, S4

• Analyse customer behaviour across digital journeys using behavioural analytics tools to identify emerging risks, potential customer harm and opportunities to improve customer outcomes
• Analyse and report Customer Understanding Testing Survey (CUTS) results, highlighting key themes, trends and areas requiring further investigation
• Support the implementation and ongoing development of the Digital Outcome Monitoring programme
• Execute survey and data validation controls to ensure assurance activity is supported by accurate, complete and reliable data
• Identify, assess and report risks arising from assurance activity, clearly communicating findings and recommended actions
• Test reporting outputs and underlying data to ensure they are accurate, robust and fit for purpose
• Work collaboratively with teams across the bank to share assurance findings and support improvements to customer outcomes across digital journeys
• Support the expansion of CUTS into new product opening and servicing journeys
• Support day-to-day Customer Risk Insights team operations, including maintaining assurance processes and reporting activity and outcomes
• Strengthen data quality and customer outcomes in partnership with Customer Outcomes & Testing, the Centralised Controls Office and the wider bank

Risk Assurance Consultant – Customer Outcomes & Testing, Central Controls Office

Insurance

• Shape product propositions and manage insurance and protection products and services, including Home, Life, Car and Travel Insurance
• Work with insurance partners including Aviva, BGLi, Chubb and Axa to provide competitive, market-leading products
• Collaborate with Marketing and CRM teams to identify, develop and launch promotional campaigns
• Support distribution channels, with particular focus on engaging customers through digital channels
• Deliver excellent customer outcomes across insurance and protection products
• Manage change and optimise customer experiences and communications with internal stakeholders and third-party partners
• Develop excellent customer propositions to achieve business objectives
• Manage regulatory and other risks effectively and efficiently
• Collaborate with and influence internal stakeholders to deliver change efficiently and positively

Product & Proposition Manager – Insurance & Retail Investing

Head of Department

• Develop and maintain corporate credit risk policies, standards, frameworks, and sector appetite guidance owned by the Chief Lending Officer
• Hold end-to-end accountability for Credit Risk Appetite, including design, calibration, challenge and governance engagement
• Shape portfolio strategy to align with risk appetite and macroeconomic conditions and support sector reviews
• Drive transformation through policy simplification, process optimisation and approved AI tools
• Engage with senior stakeholders across Business, Risk, Group and Regulators
• Present papers and recommendations to local governance forums including CBCRCF and ERCC, and Group forums including RPF
• Support the Head of Risk Portfolio Management on regulatory, audit and Group activities, credit risk reviews, remediation actions and senior stakeholder or regulator presentations
• Ensure alignment with Group frameworks and local implementation
• Provide credit risk oversight for the annual Business Strategic Commercial Plan
• Build and develop a high-performing team, set objectives, develop succession capability, maintain a robust risk and control culture, and support colleague wellbeing and career growth

Head of Portfolio Strategy and Credit Appetite – Corporate Credit Risk, Portfolio Management

Business Intelligence Analyst

• Generate key management information to support business direction
• Design and deliver enhancements to reporting strategies to achieve the right enterprise view of the team for stakeholders
• Provide analysis and insight into Service Levels, related Incidents, and their impact on customers and the wider business
• Use advanced Excel to manipulate and interrogate data from a wide variety of large datasets
• Interpret results and produce actionable recommendations and identify key trends to optimise continuous improvement
• Support data gathering for regulatory reporting, Risk, and Audit requests
• Contribute to governance and reporting of TSB's services within Cloud & Service Delivery

IT Reporting Analyst

Financial Crime

• Own the technology strategy, roadmap, and end-to-end delivery for the Case Management, pKYC, and pKYB domain.
• Provide leadership across the TSB Migration Programme, ensuring successful delivery and operational readiness.
• Lead multiple engineering teams, suppliers and technology partners to deliver complex regulatory and business outcomes.
• Provide governance, risk management, and executive reporting across the technology domain.
• Partner with Financial Crime Operations, Compliance, Architecture, Data, and Product teams to define strategic priorities.
• Drive platform resilience, service performance, and continuous improvement.
• Champion engineering excellence, innovation, and people leadership across the domain.

TSB Migration Lead – Case Management, PKYC/B

Engineering Manager

• Responsible for the design, engineering, implementation, and maintenance of the Digital Workplace Estate including Citrix, Cloud PCs, Thin Clients.
• Ensuring a seamless and efficient digital workspace experience.
• Critical in enabling remote and flexible work arrangements by providing reliable access to our digital resources.

Senior Digital Workplace Engineering Manager

General Counsel

• providing legal advice relating to a wide range of agreements that support Santander UK’s operations and infrastructure, including drafting, negotiating and advising on contracts for outsourced and material services
• consultancy services (including IT)
• marketing and sponsorship
• intra-group arrangements
• insurance distribution (from a commercial contracts perspective)
• cash management services
• employee platforms and rewards
• strategic projects
• advising on the regulatory regimes that apply to the provision of services to Santander as a ring-fenced bank in the UK.
• working closely with stakeholders across the Bank to deliver expert, accurate, concise, commercial and cost-effective legal advice that is readily understandable to non-lawyers, and which facilitates business decisions
• demonstrating creativity and innovation in reaching practical solutions on complex subject matters and be comfortable challenging when appropriate to ensure compliance with all relevant legal and regulatory requirements
• sharing technical skills, experience and best practice with colleagues and the wider business and support other departments through training and the development and updating of legal templates and checklists.
• keeping abreast of external developments in the law and financial services industry to enable Santander UK to react appropriately and in line with best practice
• answering legal queries from internal customers as well as managing external suppliers/ stakeholders to successfully deliver advice, projects and other outcomes on a timely basis