Customer Risks Insight Risk Consultant, S2

Santander

Santander risk consultant validating AI tools and testing customer outcomes in regulated banking. Improving model performance, controls and customer-product oversight across UK offices.

Posted 8/11/2026full-timeMilton Keynes • 🇬🇧 United KingdomMid-LevelSenior💰 £37,762 - £56,642 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI model validation and testing, with a strong understanding of regulatory environments and governance frameworks. Proficient in data analysis and stakeholder management to enhance product performance and customer insights.

Highest-signal resume keywords

AI Model ValidationOutcome TestingStakeholder ManagementData AnalysisRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsAttention to DetailUser Acceptance TestingMachine Learning ConceptsGenerative AI Concepts

Soft Skills

Analytical Thinking

Tools & Technologies

Microsoft ExcelMicrosoft PowerPoint

Industry Keywords

Consumer DutyConduct AssuranceGovernance FrameworksControl Frameworks

About the role

Key responsibilities & impact

Support Customer Risk Insights objectives within Santander’s Assurance framework and operating model
Use technology tools and data as part of Santander’s first line of defence
Build stronger foundations through validation, testing and support across AI models
Use data and analytics to identify opportunities and improve services for stakeholders and customers
Ensure tools overseen for stakeholders remain fit for purpose, consistent and accurate
Validate, test and support AI tools used within Outcome Testing
Contribute recommendations to improve AI model performance
Collaborate with internal teams and third-party suppliers to ensure tools remain effective, well controlled and fit for purpose
Undertake Customer Understanding Testing Surveys for products sold through digital and assisted channels
Analyse survey responses to identify patterns, trends and potential product-sale issues

Requirements

What you’ll need

Understanding of the regulatory environment, Consumer Duty and Conduct Assurance
Experience using Microsoft Excel and PowerPoint
Experience in stakeholder management
Analytical skills
Experience of product and/or servicing-based Outcome Testing
Analytical thinking
Attention to detail
Stakeholder management
Understanding of machine learning and generative AI concepts, including testing, validation and governance of AI tools in regulated environments (preferred)
Experience in AI model validation and testing (preferred)
Experience with User Acceptance Testing (UAT) (preferred)
Knowledge of governance and control frameworks including AI (preferred)
Ability to attend the chosen office location at least 12 days per month

Benefits

Comp & perks

Competitive rewards that reflect the real impact you make and the value you bring
Access to wellbeing partners across physical, mental, social and financial wellbeing
Suite of wellbeing apps
Discounted gym and fitness access
Weekly online classes
Flexible healthcare and mental health support
Enhanced family leave
Childcare options
Tailored wellbeing support
Volunteering opportunities
Global growth opportunities across Santander’s international network
Hybrid working pattern