Santander

Financial Planning and Analysis

• Support underwriting and structuring of subscription lines, NAV, hybrid, EBL, and other fund finance transactions
• Support new originations, refinancings, extensions, upsizes, and amendments
• Prepare comprehensive credit approval packages, including borrowing base evaluation, liquidity analysis, financial modeling, stress testing, risk-rating assessment, and due diligence review
• Develop and defend credit recommendations articulating risks, mitigants, structural protections, and alignment with Santander’s credit standards
• Independently manage a portfolio of fund finance transactions
• Own post-close credit monitoring, including covenant compliance, borrowing base performance, collateral quality, investor concentration, annual reviews, risk ratings, amendments, consents, waivers, and renewals
• Identify and escalate emerging risks, covenant breaches, collateral deterioration, sponsor concerns, and material credit events
• Monitor portfolio trends, performance metrics, concentration exposures, and emerging risks
• Perform periodic and annual credit reviews of assigned exposures
• Review analyst work for quality, accuracy, consistency, and adherence to underwriting standards
• Mentor and develop junior team members
• Participate in process improvement, technology implementation, data management, and regulatory-readiness initiatives
• Partner with Product, Capital Markets, Legal, Independent Risk, Front Office, Operations, and senior management

Associate, Fund Finance, Credit Underwriting, Portfolio Management

Communications

• Lead the Customer Communications Centre of Excellence
• Set direction, develop a high-performing team and champion a customer-first culture
• Own and evolve the Customer Communications strategy, standards and control framework
• Provide oversight and challenge to ensure excellent customer outcomes, regulatory compliance and data management
• Use data and insight to measure success, identify emerging risks and drive continuous improvement
• Influence senior stakeholders and governance forums
• Strengthen accountability, resolve issues and deliver improved customer and business outcomes

Customer Communications Centre of Excellence Lead

• Prepare, analyze, and manage credit exposures, underwriting, due diligence, and supporting documentation
• Support underwriting and structuring of subscription lines, NAV, hybrid, EBL, and other fund finance transactions
• Prepare credit approval packages including borrowing base evaluation, liquidity analysis, financial modeling, stress testing, risk rating assessment, and due diligence review
• Develop and defend credit recommendations addressing risks, mitigants, structural protections, and credit standards
• Independently manage a portfolio of fund finance transactions
• Conduct post-close credit monitoring, including covenant compliance, borrowing base performance, collateral quality, investor concentration, reviews, amendments, consents, waivers, and renewals
• Identify and escalate emerging risks, covenant breaches, collateral deterioration, sponsor concerns, and material credit events
• Monitor portfolio trends, performance metrics, concentration exposures, and emerging risks for senior management and risk partners
• Perform periodic and annual credit reviews of assigned exposures
• Review analyst work for quality, accuracy, consistency, and underwriting-standard adherence
• Mentor and develop junior team members
• Participate in process improvement, technology implementation, data management, and regulatory-readiness initiatives

Customer Support

• Provide technical risk, control and compliance support within the Customer Service function
• Work closely with customer-facing teams and support the wider Control and Capability agenda
• Support delivery and embedding of risk, control and compliance activity
• Strengthen risk mitigation, maintain effective controls, and ensure alignment to the Risk Management Framework (RMF)
• Contribute insight, data and practical support to agreed initiatives
• Help leadership teams understand risks, controls and downstream impacts
• Support risk assessments, event management and control activity
• Use data and insight to identify friction points affecting customer and colleague experience
• Foster a culture of risk awareness, continuous improvement and regulatory compliance across Customer Service

Specialist Customer Service Assistant Manager

• Lead the delivery and embedding of new risk initiatives and framework changes
• Form and support the delivery of risk mitigation
• Drive proactive risk management and continuous improvement
• Turn feedback into actionable changes that enhance service delivery across Customer Services
• Support the commitment to exceptional service and maintenance of regulatory standards
• Build relationships with senior stakeholders and provide governance, risk management and control-environment support and guidance
• Join a 12-month secondment in the Customer Service Control and Capability team

Specialist Customer Service Manager

Data Engineer

• Coordinate impact assessments, option papers and decision materials for governance forums
• Communicate decisions, conditions and implementation requirements to affected workstreams
• Control the change log, workflow, decisions, audit trail, re-baselining and implementation validation
• Work across planners, design leads, finance, risk, legal and delivery teams to secure complete assessments
• Set standards, coach contributors and drive timely closure of planning and change actions
• Challenge incomplete submissions and escalate material impacts or non-compliance with agreed decisions
• Provide senior-level planning and change control support
• Establish robust plan standards and administer end-to-end change governance
• Ensure proposed changes are fully assessed, decisions are traceable and approved impacts are reflected in the migration baseline
• Support the safe migration of TSB customers and products onto Santander platforms

Migration Planning, Change Control Support – Customer & Product Data Migration Team

• Own the integrated Customer & Product Migration plan
• Produce executive reporting
• Ensure design, build, remediation, testing, readiness, cutover, migration events and stabilisation are interlocked through a credible critical path, measurable milestones and controlled change
• Provide decision-led reporting on critical path, readiness, customer risk, dependencies and required interventions
• Define and control the L0-L3 plan
• Set planning standards and coordinate planners and delivery leads across horizontal and vertical workstreams
• Support governance with reliable forward-looking insight and scenario analysis
• Support the safe migration of TSB customers and products onto Santander platforms
• Help define and execute the end-to-end migration strategy

Migration Planning & Reporting Lead – Customer & Product Data Migration Team

Engineer

• Design, deploy, configure, and maintain the full on-premises CyberArk Privileged Access Security (PAS) suite, including EPV, PSM, PSM-SSH, CPM, and PTA
• Implement and maintain CyberArk safes, platforms, policies, and connectors
• Integrate CyberArk with LDAP/AD, SIEM ticketing systems, and AWS, Azure, and GCP cloud platforms
• Build and maintain custom connectors and plugins for applications and infrastructure
• Develop and enforce privileged access policies and best practices
• Conduct threat modeling and align PAM with regulatory frameworks including SOX, GLBA, and NYDFS
• Review privileged access workflows and recommend security improvements
• Automate onboarding using REST APIs, PowerShell, Python, or similar tools
• Tune CPM/PSM performance, optimize vault operations, and improve automated credential rotation
• Implement continuous monitoring, alerting, and reporting mechanisms
• Serve as a CyberArk subject matter expert across infrastructure, development, and security teams
• Troubleshoot complex vaulting, credential, and session management issues
• Perform CyberArk upgrades, patching, health checks, and system hardening
• Participate in on-call rotations and provide escalation-level support
• Collaborate with IAM, security operations, risk, and compliance stakeholders
• Provide guidance and mentorship to junior engineers
• Develop documentation, runbooks, and best practice guides

PAM CyberArk Engineer – SDS QRO

General

• Welcome customers, minimize wait times, and assist with banking needs
• Process deposits, withdrawals, transfers, and other transactions
• Handle cash and maintain accurate cash drawer balances
• Follow bank policies, compliance requirements, and risk management protocols to prevent fraud
• Identify opportunities and cross-sell bank products
• Educate customers on self-service options using digital tools
• Assist with custodianship, audits, and other operational tasks
• Maintain a clean and organized work area
• Support nearby branch locations as required by business necessity
• Escalate complex issues for timely resolution

Full Time Teller

Manager

• Lead Major Incident and Problem Management delivery
• Coordinate resolution efforts, recovery and mitigation actions
• Communicate effectively with technical teams, business stakeholders and senior stakeholders throughout the incident lifecycle
• Diagnose issues with technical support teams and manage incident recovery activities
• Monitor compliance and quality of Major Incident and Problem Management processes, controls and SLAs
• Support and drive post-incident reviews, root cause analysis, and corrective and preventative actions
• Collaborate across technology, business and third-party teams
• Analyse incident trends and performance metrics to support continuous service improvement and operational resilience
• Build service performance reporting with strong data foundations
• Support and guide incident response teams and enhance incident management practices and procedures
• Lead a high-performing team and foster collaboration, accountability and continuous improvement
• Drive audit response and ensure compliance with ownership of regulatory communications

Incident Manager, S3

• Support the Control Tower Lead with mobilisation and execution of the Migration Control Tower
• Provide accurate integrated runbook tracking
• Collect status updates
• Control dependencies and issues
• Log decisions
• Manage communications
• Complete post-event closure
• Support the safe migration of TSB customers and products onto Santander platforms
• Contribute to the end-to-end migration strategy

Control Tower Support – Customer & Product Data Migration Team

Banker

• Achieve or exceed sales targets by promoting and cross-selling banking products and services
• Develop and maintain client relationships by understanding financial needs and providing tailored solutions
• Prospect for new clients through networking, referrals, lead calling, portfolio management, and community engagement
• Meet customers’ transactional, servicing, and product needs
• Deliver personalized, seamless, and attentive customer service
• Foster customer loyalty by addressing concerns and providing timely resolutions
• Engage customers through digital platforms and educate them on self-service options
• Communicate with customers in person, by phone, and through digital channels
• Ensure compliance with regulatory requirements and internal policies related to risk and fraud defense
• Collaborate with team members and partners to achieve branch goals and drive performance
• Support nearby branch locations based on business necessity

Relationship Banker

• Lead Major Incident and Problem Management delivery
• Coordinate resolution efforts, drive recovery and mitigation actions, and ensure effective stakeholder communication
• Work with technical support teams to diagnose issues, restore services and manage incident recovery activities
• Provide clear and timely communication to senior stakeholders throughout the incident lifecycle
• Monitor compliance and quality of Major Incident and Problem Management processes, controls and SLAs
• Support and drive post-incident reviews to identify root causes and corrective and preventative actions
• Collaborate across technology, business and third-party teams to drive effective service delivery
• Analyse incident trends and performance metrics to support continuous service improvement and operational resilience
• Build service performance reporting with strong data foundations
• Support and guide incident response teams and enhance incident management practices and procedures
• Lead a high-performing team and foster collaboration, accountability and continuous improvement
• Drive audit response and own regulatory communications

Compliance

• Own the portfolio management framework and governance model across the Monitoring & Testing function
• Lead portfolio planning, scheduling and resource coordination across Monitoring & Testing coverage teams
• Drive consistent governance standards, portfolio planning disciplines, risk assessment methodologies and reporting
• Own the end-to-end issues management framework, including tracking, escalation, governance and timely action closure
• Develop portfolio-wide conduct risk insights, management information, dashboards and executive reporting
• Establish and manage the central repository for AI and data use cases
• Promote governance, knowledge sharing and safe adoption of innovative technologies
• Lead standardisation, automation and continuous improvement of portfolio management processes
• Build relationships with senior stakeholders across Monitoring & Testing and the wider Risk & Compliance function
• Provide strategic portfolio insights and recommendations to support informed decision making
• Support governance, planning and operational effectiveness of the second line Compliance Monitoring function

Portfolio Control Manager – Compliance Monitoring, Risk & Compliance

Security Engineer

• Monitorear el tráfico web para detectar actividades maliciosas y vulnerabilidades
• Detectar, registrar, bloquear y reportar actividad sospechosa
• Configurar y mantener políticas de seguridad del WAF, actualizar firmas y gestionar grupos de riesgo
• Proteger activos expuestos a Internet mediante soluciones WAF validadas
• Inspeccionar tráfico en modo en línea antes de llegar al servidor de aplicaciones
• Aplicar políticas recomendadas por el fabricante y Global Protect, primero en modo alerta y luego en modo denegación según eventos
• Configurar reglas personalizadas, gestionar certificados, filtrar falsos positivos, controlar la tasa de acceso y gestionar listas de bloqueo
• Garantizar cobertura de riesgos OWASP Top 10 y capa 7 HTTP
• Colaborar con equipos de entrega y CISO para la gestión de la plataforma y el perímetro de seguridad
• Documentar consideraciones específicas y asegurar segregación de funciones en cambios de seguridad de red

Associate, Fund Finance, Credit Underwriting, Portfolio Management

Customer Communications Centre of Excellence Lead

Associate, Fund Finance, Credit Underwriting, Portfolio Management

Specialist Customer Service Assistant Manager

Specialist Customer Service Manager

Migration Planning, Change Control Support – Customer & Product Data Migration Team

Migration Planning & Reporting Lead – Customer & Product Data Migration Team

PAM CyberArk Engineer – SDS QRO

Full Time Teller

Incident Manager, S3

Control Tower Support – Customer & Product Data Migration Team

Relationship Banker

Incident Manager, S3

Portfolio Control Manager – Compliance Monitoring, Risk & Compliance

Consultor WAF Security