Relationship Banker

Santander

Relationship Banker serving Manhattan customers with tailored banking, lending, and investment solutions. Driving branch sales, customer loyalty, and regulatory compliance for Santander’s financial services business.

Posted 9/3/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $38,250 - $61,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship-building skills and a proven track record in sales and cross-selling banking products and services. Proficient in delivering exceptional customer service while ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Sales ExperienceCustomer Service SkillsRelationship BuildingDigital Engagement ProficiencyCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Targets AchievementCross-Selling Banking ProductsPortfolio ManagementRisk and Fraud Defense ComplianceBasic Math Skills

Soft Skills

Excellent Communication SkillsTeam CollaborationCustomer Loyalty FocusProblem-Solving AbilitiesTrustworthy Professional Image

Tools & Technologies

Digital Tools ProficiencyMicrosoft Office Products

Industry Keywords

Retail Banking SalesFinancial Services SalesConsultative Relationship SalesCustomer ExperienceHigh-Volume Environment

About the role

Key responsibilities & impact

Achieve or exceed sales targets by promoting and cross-selling banking products and services
Develop and maintain client relationships by understanding financial needs and providing tailored solutions
Prospect for new clients through networking, referrals, lead calling, portfolio management, and community engagement
Meet customers’ transactional, servicing, and product needs
Deliver personalized, seamless, and attentive customer service
Foster customer loyalty by addressing concerns and providing timely resolutions
Engage customers through digital platforms and educate them on self-service options
Communicate with customers in person, by phone, and through digital channels
Ensure compliance with regulatory requirements and internal policies related to risk and fraud defense
Collaborate with team members and partners to achieve branch goals and drive performance
Support nearby branch locations based on business necessity

Requirements

What you’ll need

High school diploma or GED - Required
Bachelor’s Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred
3+ years experience selling products and/or services in an incentive-based environment - Required
OR 12+ months experience in retail banking sales, financial services sales, or consultative relationship sales in a related industry, with proven success establishing new customers, deepening customer relationships, and delivering results - Required
OR 12+ months demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role, with District Executive, District Operations Manager, and Region President endorsement of performance - Required
12+ months customer service experience within a high-volume, fast-paced, and constantly changing environment - Required
Established relationship-building skills with a focus on customer experience and loyalty
Excellent customer service skills and a passion for helping others
Proven track record in sales and cross-selling products and services
Ability to work collaboratively in a team-oriented environment
Excellent communication, consultative, and influence skills, both verbal and written
Ability to display a credible, trustworthy, and professional image at all times
Proficient in using digital tools and technology to enhance customer engagement
Ability to follow directions, policies, and procedures
Ability to identify and escalate risk concerns through appropriate channels
Ability to work in a fast-paced environment and manage multiple priorities
Computer proficiency and basic math skills
Ability to work branch hours, including weekends and evenings
Legally authorized to work in the United States on a full-time basis without requiring employer sponsorship
Preferred experience with Microsoft Office products

Benefits

Comp & perks

Fair and competitive rewards package
Benefits designed to support employees, their families, and well-being