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Santander

Control Tower Support – Customer & Product Data Migration Team

Santander

Control Tower Support coordinating Santander’s TSB customer and product data migration. Tracking runbooks, dependencies, decisions, communications, and post-event closure.

Posted 9/3/2026contractLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £52,474 - £78,712 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in migration event governance and incident management, with a strong focus on coordinating multiple teams and priorities effectively. Proficient in using runbook and dashboard tools to support migration strategies and ensure accurate tracking and communication.

Highest-signal resume keywords
Migration Event GovernanceRunbook And Dashboard ToolsIncident ManagementWar Room ProcessesProject Or Service Management Qualification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Migration OperationsPMO ExperienceEvidence ManagementDependency ManagementDecision Logging
Soft Skills
Strong OrganisationPrioritisationAttention To DetailConcise CommunicationCalm Under Pressure
Certifications & Qualifications
Project Management Qualification
Industry Keywords
Migration StrategyControl TowerPost-Event ClosureStatus UpdatesCommunication Management

About the role

Key responsibilities & impact
  • Support the Control Tower Lead with mobilisation and execution of the Migration Control Tower
  • Provide accurate integrated runbook tracking
  • Collect status updates
  • Control dependencies and issues
  • Log decisions
  • Manage communications
  • Complete post-event closure
  • Support the safe migration of TSB customers and products onto Santander platforms
  • Contribute to the end-to-end migration strategy

Requirements

What you’ll need
  • Migration event governance (Required)
  • Relevant migration, operations, PMO or incident co-ordination experience (Required)
  • Experience with runbook and dashboard tools (Required)
  • Incident, dependency, decision and evidence management (Required)
  • War room processes (Required)
  • Strong organisation and prioritisation (Required)
  • Excellent attention to detail (Required)
  • Concise communication (Required)
  • Ability to co-ordinate multiple teams and priorities in real time (Required)
  • Calm and methodical under pressure (Required)
  • Project or service management qualification (Preferred)

Benefits

Comp & perks
  • Competitive rewards
  • Wellbeing partners and access to wellbeing apps
  • Discounted gym and fitness access
  • Weekly online classes
  • Flexible healthcare and mental health support
  • Enhanced family leave
  • Childcare options
  • Tailored wellbeing support
  • Volunteering opportunities
  • Global growth opportunities
  • Santander will pay mandatory government fees required for visa sponsorship