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Specialist Customer Service Manager
SantanderSpecialist Customer Service Manager leading risk, control and compliance initiatives across TSB Customer Services. Supporting governance, regulatory standards and service improvement during a 12-month secondment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in risk management and internal controls while effectively building relationships with stakeholders. Capable of delivering exceptional service and maintaining regulatory standards through strong planning, organizational skills, and critical thinking.
Highest-signal resume keywords
Risk ManagementInternal ControlsStakeholder ManagementRegulatory ComplianceProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Critical ThinkingOrganizational SkillsVerbal CommunicationWritten CommunicationAttention to Detail
Industry Keywords
Risk InitiativesService DeliveryGovernanceControl EnvironmentCustomer Service
About the role
Key responsibilities & impact- Lead the delivery and embedding of new risk initiatives and framework changes
- Form and support the delivery of risk mitigation
- Drive proactive risk management and continuous improvement
- Turn feedback into actionable changes that enhance service delivery across Customer Services
- Support the commitment to exceptional service and maintenance of regulatory standards
- Build relationships with senior stakeholders and provide governance, risk management and control-environment support and guidance
- Join a 12-month secondment in the Customer Service Control and Capability team
Requirements
What you’ll need- Demonstrable focus on internal controls and problem-solving abilities
- Existing knowledge of, or willingness to learn, key regulatory requirements for Customer Service
- Critical thinking and ability to positively influence others
- Strong planning and organisational skills
- Proven ability to deliver to timelines
- Experience managing, prioritising, and delivering multiple tasks
- Excellent verbal and written communication skills
- Experience delivering potentially challenging messages to Senior Management
- Strong internal and external stakeholder management and influencing skills
- Strong attention to detail
Benefits
Comp & perks- Recognition, support and rewards for employee contributions
- Accessible, fair and welcoming recruitment experience
- Reasonable accommodations for individuals with disabilities
- Flexible location options across listed TSB offices