Specialist Customer Service Assistant Manager

Santander

TSB customer service risk specialist supporting risk controls, compliance and customer outcomes. Flexible location across selected UK offices on a 12-month secondment.

Posted 9/4/2026full-time🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in risk management, control design, and compliance within customer service environments, utilizing strong analytical skills to enhance operational effectiveness and customer experience. Proficient in stakeholder management and fostering a culture of risk awareness and continuous improvement.

Highest-signal resume keywords

Risk Management Framework (RMF)Risk AssessmentControl DesignRegulatory ComplianceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk IdentificationRisk MitigationControl ActivityData AnalysisEvent Management

Soft Skills

Organisational SkillsStakeholder ManagementCollaboration Skills

Industry Keywords

Customer ServiceOperational EnvironmentCompliance FrameworksContinuous ImprovementRegulatory Requirements

About the role

Key responsibilities & impact

Provide technical risk, control and compliance support within the Customer Service function
Work closely with customer-facing teams and support the wider Control and Capability agenda
Support delivery and embedding of risk, control and compliance activity
Strengthen risk mitigation, maintain effective controls, and ensure alignment to the Risk Management Framework (RMF)
Contribute insight, data and practical support to agreed initiatives
Help leadership teams understand risks, controls and downstream impacts
Support risk assessments, event management and control activity
Use data and insight to identify friction points affecting customer and colleague experience
Foster a culture of risk awareness, continuous improvement and regulatory compliance across Customer Service

Requirements

What you’ll need

Experience providing risk and control support within a customer service or operational environment, aligned to risk and compliance frameworks
Ability to identify, assess and mitigate risks, supporting effective control design, event management and accurate risk profiling
Strong analytical skills, using data and insight to identify risks, improve controls and enhance customer and colleague experience
Understanding of relevant regulatory requirements and the ability to support compliance with applicable laws, regulations and standards
Strong organisational, stakeholder management and collaboration skills, with the ability to support change initiatives and deliver risk, control and compliance outcomes
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Santander Website LinkedIn All Job Openings 10,000+ employees 💼 Consulting 🛡️ Insurance 🏦 Banking 💰 Post IPO equity on 2013-06 Consulting
Insurance
Banking Santander is a global retail and commercial banking group headquartered in Madrid, Spain, offering a broad range of financial services including retail banking, consumer finance, private banking, corporate & investment banking, asset management, and merchant payments. The bank operates across Europe and the Americas with extensive digital and AI-first initiatives (including the Getnet payments platform), strong focus on sustainability, financial inclusion, and investor relations. Specialist Customer Service Assistant Manager Job not on LinkedIn 🔥 29 minutes ago 🏢 null – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide technical risk, control and compliance support within the Customer Service function
Work closely with customer-facing teams and support the wider Control and Capability agenda
Support delivery and embedding of risk, control and compliance activity
Strengthen risk mitigation, maintain effective controls, and ensure alignment to the Risk Management Framework (RMF)
Contribute insight, data and practical support to agreed initiatives
Help leadership teams understand risks, controls and downstream impacts
Support risk assessments, event management and control activity
Use data and insight to identify friction points affecting customer and colleague experience
Foster a culture of risk awareness, continuous improvement and regulatory compliance across Customer Service 🎯 Requirements
Experience providing risk and control support within a customer service or operational environment, aligned to risk and compliance frameworks
Ability to identify, assess and mitigate risks, supporting effective control design, event management and accurate risk profiling
Strong analytical skills, using data and insight to identify risks, improve controls and enhance customer and colleague experience
Understanding of relevant regulatory requirements and the ability to support compliance with applicable laws, regulations and standards
Strong organisational, stakeholder management and collaboration skills, with the ability to support change initiatives and deliver risk, control and compliance outcomes
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