FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Incident Manager, S3
SantanderIncident Manager leading major incident and problem management for Santander’s technology and banking operations. Coordinating recovery, resilience, stakeholder communications and regulatory response.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Major Incident and Problem Management, with a strong focus on incident investigation, risk management, and service performance reporting. Proven ability to lead cross-functional teams and communicate effectively with both technical and non-technical stakeholders.
Highest-signal resume keywords
Major Incident ManagementProblem ManagementITIL Service ManagementBusiness Crisis ManagementRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident InvestigationTroubleshootingRoot Cause AnalysisService Level ManagementService Performance ManagementContingency PlanningDisaster RecoveryService Portfolio ManagementKPI DevelopmentTrend Analysis
Soft Skills
Stakeholder CommunicationCollaborationAccountabilityContinuous ImprovementTeam Leadership
Certifications & Qualifications
Degree in Computer ScienceITIL Certification
Industry Keywords
IT Incident ManagementOperational ResilienceComplianceService ResilienceVendor Management
About the role
Key responsibilities & impact- Lead Major Incident and Problem Management delivery
- Coordinate resolution efforts, drive recovery and mitigation actions, and ensure effective stakeholder communication
- Work with technical support teams to diagnose issues, restore services and manage incident recovery activities
- Provide clear and timely communication to senior stakeholders throughout the incident lifecycle
- Monitor compliance and quality of Major Incident and Problem Management processes, controls and SLAs
- Support and drive post-incident reviews to identify root causes and corrective and preventative actions
- Collaborate across technology, business and third-party teams to drive effective service delivery
- Analyse incident trends and performance metrics to support continuous service improvement and operational resilience
- Build service performance reporting with strong data foundations
- Support and guide incident response teams and enhance incident management practices and procedures
- Lead a high-performing team and foster collaboration, accountability and continuous improvement
- Drive audit response and own regulatory communications
Requirements
What you’ll need- Significant experience managing and resolving IT incidents and Business Crisis events within complex environments
- Proven experience in incident investigation, troubleshooting and implementing measures to prevent recurrence
- Experience coordinating major incident responses across multiple technical and business stakeholders
- Knowledge and practical experience of contingency planning, disaster recovery and service resilience activities
- Risk Management, including operational, security, compliance, and service resilience risk controls
- Knowledge and experience of business crisis management, including responding to and recovering from critical events
- Demonstrable experience and knowledge across multiple technologies, with ability to communicate technical issues to non-technical audiences
- Degree in computer science or equivalent professional qualification or work experience (Preferred)
- Spanish (Preferred)
- ITIL Service Management frameworks, processes, and governance
- IT Incident Management, including major incident coordination, escalation, tracking, and resolution
- Business Crisis Management, including triage and business impact assessments
- Problem Management, including root cause analysis, trend analysis, and preventative action planning
- Service Level Management, including development, monitoring, and reporting of SLAs and OLAs
- IT Service Portfolio Management, including service design, service transition, and service lifecycle management
- IT Risk Management, including operational, security, compliance, and service resilience risk controls
- Service Performance Management, including KPI development, service reporting, monitoring, and continual service improvement methodologies
- Vendor and Third-Party Service Management, including contract management, supplier governance, and performance management against service obligations
- Right to work in the UK
Benefits
Comp & perks- 30 days’ holiday plus bank holidays, increasing to 31 days after 5 years’ service
- Option to purchase up to 5 contractual days per year
- £6,000 car allowance per year
- Company-funded individual private medical insurance
- Company-funded death-in-service benefit and income protection insurance
- Discounted rates for additional life assurance and critical illness cover
- Santander share plans
- Staff versions of Edge Current Accounts and Credit Cards with no fees
- Discounts on Santander products and services
- Wellbeing partner access across physical, mental, social and financial wellbeing
- Discounted gym and fitness access
- Weekly online wellbeing classes
- Flexible healthcare and mental health support
- Enhanced family leave
- Childcare options and tailored wellbeing support
- Volunteering opportunities
- Global growth opportunities, career development and learning new skills
- Hybrid working pattern