Risk Assurance Consultant – Customer Outcomes & Testing

Santander

Risk Assurance Consultant analysing customer journeys and data for Santander’s digital banking services. Identifying risks, testing outcomes and strengthening Consumer Duty assurance.

Posted 8/14/2026contractMilton Keynes • 🇬🇧 United KingdomMid-LevelSenior💰 £37,762 - £56,642 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing customer behavior and data integrity within a regulatory environment, focusing on Consumer Duty and Conduct Assurance. Proficient in utilizing behavioral analytics tools and creating data visualizations to enhance customer outcomes and support regulatory reporting.

Highest-signal resume keywords

Regulatory Environment ExperienceData Analysis and InterpretationBehavioral Analytics Tools ProficiencyCustomer Outcomes KnowledgeStakeholder Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ValidationData VisualizationRisk AssessmentData Integrity AssessmentAnalytical SkillsSQL ProficiencyControl DesignOutcome TestingReporting AccuracyData Quality Analysis

Soft Skills

Communication SkillsAttention to DetailSimplification of Complex Concepts

Tools & Technologies

Adobe AnalyticsCustomer Journey AnalyticsContentsquareDynatrace

Industry Keywords

Consumer DutyConduct AssuranceFinancial ServicesCustomer Risk InsightsAssurance Processes

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Analyse customer behaviour across digital journeys using behavioural analytics tools to identify emerging risks, potential customer harm and opportunities to improve customer outcomes
Analyse and report Customer Understanding Testing Survey (CUTS) results, highlighting key themes, trends and areas requiring further investigation
Support implementation and ongoing development of the Digital Outcome Monitoring programme
Execute survey and data validation controls to ensure assurance activity is supported by accurate, complete and reliable data
Identify, assess and report risks arising from assurance activity, communicating findings and recommended actions
Test reporting outputs and underlying data for accuracy, robustness and fitness for purpose
Collaborate with teams across the bank to share assurance findings and support improvements to customer outcomes across digital journeys
Support expansion of CUTS into new product opening and servicing journeys
Maintain assurance processes and support reporting on Customer Risk Insights activity and outcomes
Work in partnership with Customer Outcomes & Testing, the Centralised Controls Office and the wider bank to strengthen data quality

Requirements

What you’ll need

Experience working in a regulatory environment with an understanding of Consumer Duty and Conduct Assurance (Required)
Experience working with data, including assessing completeness, accuracy and integrity of data sets (Required)
Great analytical skills, with the ability to identify data issues, trends and risks and drive evidence-based remediation (Required)
Experience creating data visualisations and logical journeys through data (Required)
Experience working within risk, assurance or controls functions, ideally in a regulated financial services environment (Preferred)
Knowledge of customer outcomes and outcome testing, and how data supports regulatory assurance and reporting (Preferred)
Experience designing or overseeing controls to support MI reporting (Preferred)
Ability to analyse and interpret data to identify quality issues, risks and inconsistencies (Required)
Knowledge of Santander Retail & Business Banking (RBB) and associated data (Required)
Experience working with behavioural analytics tools such as Adobe Analytics, Customer Journey Analytics, Contentsquare or Dynatrace (Preferred)
Ability to write SQL independently of AI tools (Preferred)
Confident stakeholder management and communication skills, with the ability to simplify and explain complex concepts (Required)
Great analytical skills (Required)
Meticulous attention to detail (Required)
Ability to simply and robustly document processes (Preferred)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Benefits

Comp & perks

Competitive rewards that reflect the real impact you make and the value you bring
Access to wellbeing partners across physical, mental, social and financial wellbeing
Suite of wellbeing apps
Discounted gym and fitness access
Weekly online classes
Flexible healthcare and mental health support
Enhanced family leave
Childcare options
Tailored wellbeing support for every life stage
Volunteering opportunities
Global growth opportunities to shape your career, learn new skills and explore Santander’s international network
Hybrid working pattern