Risk Assurance Consultant – Customer Outcomes & Testing, Central Controls Office

Santander

Risk Assurance Consultant using customer data and behavioural analytics to identify digital-journey risks at Santander, a global bank. Supporting Consumer Duty monitoring, assurance controls and improved customer outcomes.

Posted 8/11/2026full-timeMilton Keynes • 🇬🇧 United KingdomMid-LevelSenior💰 £37,762 - £56,642 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills to assess data integrity and identify risks, while effectively communicating findings to stakeholders. Proficient in utilizing behavioural analytics tools and ensuring compliance with regulatory standards in customer outcomes.

Highest-signal resume keywords

Regulatory Environment ExperienceData Analysis and InterpretationBehavioural Analytics Tools ProficiencyCustomer Outcomes KnowledgeStakeholder Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ValidationData VisualisationSQL ProficiencyRisk AssessmentData Quality Assurance

Soft Skills

Analytical SkillsAttention to DetailCommunication Skills

Tools & Technologies

Adobe AnalyticsCustomer Journey AnalyticsContentsquareDynatrace

Industry Keywords

Consumer DutyConduct AssuranceRegulated Financial ServicesCustomer Risk InsightsOutcome Testing

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Analyse customer behaviour across digital journeys using behavioural analytics tools to identify emerging risks, potential customer harm and opportunities to improve customer outcomes
Analyse and report Customer Understanding Testing Survey (CUTS) results, highlighting key themes, trends and areas requiring further investigation
Support the implementation and ongoing development of the Digital Outcome Monitoring programme
Execute survey and data validation controls to ensure assurance activity is supported by accurate, complete and reliable data
Identify, assess and report risks arising from assurance activity, clearly communicating findings and recommended actions
Test reporting outputs and underlying data to ensure they are accurate, robust and fit for purpose
Work collaboratively with teams across the bank to share assurance findings and support improvements to customer outcomes across digital journeys
Support the expansion of CUTS into new product opening and servicing journeys
Support day-to-day Customer Risk Insights team operations, including maintaining assurance processes and reporting activity and outcomes
Strengthen data quality and customer outcomes in partnership with Customer Outcomes & Testing, the Centralised Controls Office and the wider bank

Requirements

What you’ll need

Experience working in a regulatory environment with an understanding of Consumer Duty and Conduct Assurance (Required)
Experience working with data, including assessing completeness, accuracy and integrity of data sets (Required)
Strong analytical skills, with the ability to identify data issues, trends and risks and drive evidence-based remediation (Required)
Experience creating data visualisations and logical journeys through data (Required)
Experience working within risk, assurance or controls functions, ideally in a regulated financial services environment (Preferred)
Knowledge of customer outcomes and outcome testing, and how data supports regulatory assurance and reporting (Preferred)
Experience designing or overseeing controls to support MI reporting (Preferred)
Ability to analyse and interpret data to identify quality issues, risks and inconsistencies (Required)
Knowledge of Santander Retail & Business Banking (RBB) and associated data (Required)
Experience with behavioural analytics tools such as Adobe Analytics, Customer Journey Analytics, Contentsquare or Dynatrace (Preferred)
Ability to write SQL independently of AI tools (Preferred)
Confident stakeholder management and communication skills, with the ability to simplify and explain complex concepts (Required)
Strong analytical skills (Required)
Meticulous attention to detail (Required)
Ability to simply and robustly document processes (Preferred)
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Benefits

Comp & perks

Competitive rewards that reflect the real impact you make and the value you bring
Access to wellbeing partners across physical, mental, social and financial wellbeing
Access to wellbeing apps
Discounted gym and fitness access
Weekly online classes
Flexible healthcare and mental health support
Enhanced family leave
Childcare options
Tailored wellbeing support for every life stage
Volunteering opportunities
Global growth opportunities to shape your career, learn new skills and explore opportunities across Santander’s international network
Hybrid working pattern