Customer Risks Insight Risk Consultant

Santander

Customer Risk Consultant validating AI tools for Santander, a global bank. Improving Consumer Duty Outcome Testing through data analysis, controls and model governance.

Posted 8/11/2026full-timeMilton Keynes • 🇬🇧 United KingdomMid-LevelSenior💰 £37,762 - £56,642 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in stakeholder management, analytical skills, and understanding of regulatory environments, particularly in relation to Consumer Duty and Conduct Assurance. Proficient in AI model validation, testing, and governance within a controlled framework.

Highest-signal resume keywords

Stakeholder ManagementAnalytical SkillsAI Model ValidationOutcome TestingMicrosoft Excel

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Analytical ThinkingAttention to DetailAI Model TestingUser Acceptance TestingData Analytics

Tools & Technologies

Microsoft ExcelMicrosoft PowerPoint

Industry Keywords

Regulatory EnvironmentConsumer DutyConduct AssuranceGovernance FrameworksAI Tools

About the role

Key responsibilities & impact

Support Customer Risk Insights objectives within Santander’s Assurance framework and operating model
Use tools and data as part of Santander’s first line of defence
Build stronger foundations through validation, testing and support across AI models
Use data and analytics to identify opportunities to improve services for stakeholders and customers
Ensure tools overseen for stakeholders remain fit for purpose, consistent and accurate
Validate, test and support AI tools used within Outcome Testing
Contribute recommendations to improve model performance
Work with internal teams and third-party suppliers to keep tools effective, controlled and fit for purpose
Contribute to AI use in Outcome Testing and future tool development
Collaborate with data, technology and risk specialists across the bank and third-party suppliers

Requirements

What you’ll need

Understanding of the regulatory environment, Consumer Duty and Conduct Assurance (Required)
Experience using Microsoft Excel and PowerPoint (Required)
Experience in stakeholder management (Required)
Analytical skills (Required)
Experience of product and/or servicing-based Outcome Testing (Required)
Analytical thinking (Required)
Attention to detail (Required)
Stakeholder management (Required)
Understanding of machine learning and generative AI concepts, including testing, validation and governance of AI tools in a regulated environment (Preferred)
Experience with AI model validation and testing (Preferred)
Experience with User Acceptance Testing (UAT) (Preferred)
Knowledge of governance and control frameworks including AI (Preferred)

Benefits

Comp & perks

Wellbeing support through partners across physical, mental, social and financial wellbeing
Access to wellbeing apps
Discounted gym and fitness access
Weekly online classes
Flexible healthcare and mental health support
Enhanced family leave
Childcare options
Tailored wellbeing support for every life stage
Volunteering opportunities
Global growth opportunities across Santander’s international network
Competitive rewards