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Santander

IT Reporting Analyst

Santander

IT Reporting Analyst delivering service analytics for TSB, Santander’s UK banking organisation. Improving service reporting, risk mitigation, and customer outcomes across Cloud & Service Delivery.

Posted 8/11/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and advanced Excel proficiency to manipulate large datasets, providing actionable insights and recommendations for continuous improvement. Capable of supporting regulatory reporting and governance within Cloud & Service Delivery while effectively communicating findings to stakeholders.

Highest-signal resume keywords
Advanced ExcelData AnalysisRegulatory ReportingProblem-SolvingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data ManipulationData InterrogationReporting StrategiesService Level AnalysisTrend Identification
Soft Skills
Collaboration SkillsAttention to DetailInitiativeWritten CommunicationPresentation Skills
Industry Keywords
GovernanceCloud ServicesService DeliveryRisk ManagementAudit Requests

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Generate key management information to support business direction
  • Design and deliver enhancements to reporting strategies to achieve the right enterprise view of the team for stakeholders
  • Provide analysis and insight into Service Levels, related Incidents, and their impact on customers and the wider business
  • Use advanced Excel to manipulate and interrogate data from a wide variety of large datasets
  • Interpret results and produce actionable recommendations and identify key trends to optimise continuous improvement
  • Support data gathering for regulatory reporting, Risk, and Audit requests
  • Contribute to governance and reporting of TSB's services within Cloud & Service Delivery

Requirements

What you’ll need
  • Understanding of services across the bank
  • Strong communication and collaboration skills
  • Strong analytical skills with experience using data extracts to solve business problems
  • Strong problem-solving skills and ability to work on own initiative, identifying areas of focus and prioritising own workload
  • Keen eye for detail
  • Strong written, verbal, and presentation skills

Benefits

Comp & perks
  • Extra 9% of your salary to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
  • Variable Pay Award (5% on target) based on company performance
  • Fantastic company pension – TSB contributing up to 13%
  • 30 days holidays (plus bank holidays)
  • Private Healthcare
  • Opportunities to grow your career within a global organisation