Salesforce

Customer Success Manager

• Serve as a trusted advisor, forging deep relationships with your customers and account teams
• Manage expectations and communications through the resolution of major customer incidents
• Orchestrate Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion
• Track and communicate customer health metrics, customer success scores, and overall loyalty insights
• Monitor market and customer trends
• Launch and execute Customer Success Plans; renew and expand across customers

Senior Customer Success Manager – Retail, Consumer Goods

Operations

• Manage the custom forecast hierarchy and tooling across Renewals
• Own metric definitions and requirements for evaluating forecast performance
• Continuously improve/automate data refreshes and pipeline necessary to forecast efficiently
• Monitor performance and adoption of forecasting assets
• Create executive-level presentations for operating unit and global leadership reviews
• Partner with the Analytics team and perform ad-hoc analyses across multiple data sets and tools

Senior Strategy and Operations Analyst

Sales Operations Manager

• Prospecting, pipeline generation, and revenue attainment for the Agentforce Operations product suite.
• Navigating medium to long sales cycles for high-value AI transformation deals.
• Ensuring customer satisfaction and successful deployment models.
• Developing sales campaigns targeting operational transformation.
• Engaging with stakeholders to understand business challenges.
• Collaborating with solution engineers and marketing teams.

Strategic Sales Director, Agentforce Operations

Advisor

• Executive Engagement and Workshops: Design and facilitate structured executive SICs, workshops and strategic advisory sessions for key FINS accounts; bring industry understanding, structured problem solving, and actionable pathways forward that deliver clear, actionable, and results-driven roadmaps for our clients and high-impact growth opportunities (ACV and NNAOV) for Salesforce.
• Strategic Account Support: Serve as a Financial Services industry subject matter expert on high-priority accounts; provide thought leadership insights to expand the value the Salesforce platform, consultatively tailor PoVs to what matter most to each client and contribute meaningfully to the account planning process in partnership with sales and solutions teams.
• Customer Storytelling: Craft bespoke, industry-specific perspectives that connect Salesforce capabilities to tangible business outcomes, accelerating our clients' evolution into autonomous, agentic enterprises.
• Executive Relationships: Win trust of executives for short-term sales wins and long-term partnerships; extend personal and professional relationships that open doors and build continuity across key accounts.
• A core pillar of this role is the design and stewardship of the frameworks, programs, and assets that make the FINS Industry Advisor team more effective at scale. This means thinking beyond individual engagements to build the infrastructure that enables the broader team: Developing shared methodologies that bring consistency across sub-verticals; Building field-ready tools and enablement assets that arm sellers with the context they need to engage confidently; Leading cross-functional programs that orchestrate resources around the highest-priority opportunities.
• The individual in this role operates as a force multiplier: translating industry knowledge into structured, reusable resources that raise the quality and efficiency of the entire IA organization.
• Primary IA Point of Contact for Specialist Sales: Serve as the dedicated liaison between the FINS IA team and the specialist sales organization building a strong operating rhythm with specialist leadership to align on market priorities, solution heatmaps, and co-selling opportunities.
• Specialist Enablement: Develop and deliver industry trend and solution overview content tailored specifically for specialist sellers, grounding them in the GTM motion, prioritized solutions based on what customers are buying, and industry buying patterns that drive their success.
• Opportunity: Synthesize market intelligence and solution analysis into specialist opportunity heatmaps that identify where industry knowledge and specialist expertise can intersect to drive pipeline and growth.
• Solution Playbooks: Co-create solution playbooks with specialist teams, anchoring content in industry use cases, customer stories, competitive context, and clear calls to action for sellers.

Industry Advisor

Salesforce Developer

• Serve as the technical lead on high-profile customer engagements—designing, building, and deploying tailored Salesforce solutions for defense, intelligence, and aerospace missions.
• Engineer distributed systems running across thousands of compute nodes on AWS, GCP, Azure, or Alibaba Cloud
• Develop Infrastructure-as-Code (Terraform), microservices (Kubernetes, Docker), and data pipelines
• Build and ship high-quality, production-grade software using modern engineering practices, with AI as a core part of your development workflow
• Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows
• Contribute to building and maintaining the shared system context, an explicit repository of system designs, constraints, and standards
• Critically evaluate code (human or AI-generated) for correctness, quality, security, and performance.
• Partner directly with customers and mission stakeholders to translate complex needs into technical solutions
• Lead rapid prototyping, root cause analysis, and best-practice evangelism across teams
• Mentor junior engineers and serve as a technical role model

Senior/Lead Forward Deployed Engineer – Salesforce Technical Architect

Technical Writer

• Develop high-quality, accurate, and engaging content for both developer and admin/end-user audiences, including documentation, tutorials, guides, code samples, API references, and in-app assistance.
• Dig deep into complex technical subjects to gain a thorough understanding of the products, technologies, and tools within our Commerce Cloud platform.
• Work closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.
• Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.
• Continuously improve the user experience by providing clear, concise instructions, organizing content effectively, and incorporating user feedback to enhance accessibility and usability.
• Regularly update and maintain existing documentation to reflect changes in the Commerce Cloud platform, keeping content up-to-date and relevant.
• Share knowledge, best practices, and ensure consistency across all content.

Technical Writer – Commerce Cloud

Full-stack Engineer

• Build and maintain high-volume event log pipelines
• Create libraries, tools, and automation for event data
• Encourage a culture of Observability at Slack
• Prototype tooling interfaces or build new features
• Improve auto-remediation in logging infrastructure
• Teach engineers how to use tools
• Collaborate to integrate observability solutions
• Participate in on-call rotation

Senior Software Engineer, Observability

Engineering Manager

• Lead and manage complex software contract negotiations with vendors to ensure favorable terms and conditions.
• Collaborate with legal, finance, and procurement teams to review and finalize software contracts.
• Oversee the end-to-end software procurement process, including vendor selection, RFPs, and contract execution.
• Identify cost-saving opportunities and implement strategies to optimize software spend.
• Develop and implement software asset management policies, procedures, and best practices.
• Maintain an accurate inventory of software assets and licenses, ensuring compliance with licensing agreements.
• Conduct regular audits to verify software usage and identify potential risks or discrepancies.
• Manage relationships with software vendors, ensuring high levels of service and support.
• Generate and analyze reports on software usage, costs, and compliance.
• Track and report on key performance indicators (KPIs) related to software asset management.
• Partner with IT, Finance, Procurement, and Legal teams to co-create software management strategies.

Manager, Software Asset Management

Customer Support

• Own the full Signature Success experience for your customers - from coordinating entitled deliverables to driving adoption of Sales Cloud and Service Cloud - so customers see measurable business outcomes throughout their lifecycle.
• Build and sustain trusted relationships with business and technical stakeholders, including executive sponsors, translating platform capabilities into strategies that align with each customer's goals and roadmap.
• Monitor platform health, track adoption metrics, and lead proactive reviews that surface release recommendations, flag risks, and protect customers during critical business moments like peak revenue periods.
• Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation, and actively develop fluency in autonomous agent capabilities through ongoing learning.

Senior Customer Success Manager – Core, Sales & Service, Clouds

Backend Engineer

• Develop and execute a strategy to build, grow, and foster a vibrant community of Agentforce practitioners.
• Spend approximately 50% of the time as a billable individual contributor on strategic Professional Services customer engagements.
• Create and maintain an evolving library of enablement content.
• Design and deliver live enablement sessions, webinars, and other training events.
• Develop and run initiatives to support CSG employees in achieving Agentforce certifications.
• Actively engage with the internal community and provide guidance.

Community Lead – Senior Technical Architect

Account Manager

• A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts.
• This role focuses on partnering with clients and collaborating with internal team members and C-level client contacts to drive consensus on multi-product technology solutions across the various Salesforce product lines.
• Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as executive level product demonstrations.
• This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.
• Discover the customer's business needs, and position the best Salesforce solution to achieve those business objectives.
• Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas showing how Salesforce will accelerate their business strategies and a path to value.

Manufacturing Lead, Account SE

Product Marketing

• Serve as the Product organization's strategic lead within Salesforce's annual Go for Growth (G4G) planning process
• Lead Product-owned planning and design workstreams within G4G
• Represent the Product organization in cross-functional planning forums
• Drive AI & Data Attribution strategy initiatives
• Support complex cross-functional programs and governance processes
• Support portfolio forecasting, executive business reviews, Monthly Business Reviews (MBRs), and performance reporting

Manager, Product GTM Strategy

• Build and maintain deployable demo assets on the Salesforce and NextGen platforms, including front- and back-end development, integrations across product clouds, and support for features like Data Cloud, Slack, and Marketing Cloud
• Own the quality and reliability of assigned demo assets — performing root cause analysis, resolving technical issues, and deploying enhancements and fixes
• Partner with Demo Product Owners to understand their needs, follow established DevOps and release management processes, and build demo configurations that work as intended
• Contribute to developer documentation, mentor teammates, and drive continuous improvement in demo tooling and automation

Senior Salesforce Developer

Product Manager

• set strategic vision with executive management and define the roadmaps needed to achieve it
• partner with application teams consuming cryptography Application Programming Interfaces (APIs), compliance and legal stakeholders navigating regulatory requirements (Federal Risk and Authorization Management Program (FedRAMP), General Data Protection Regulation (GDPR), Payment Card Industry (PCI)), and cloud infrastructure teams ensuring platform-level cryptographic primitives scale
• collaborate with engineering and operations peers to deliver both strategic and tactical plans and objectives
• operate at platform altitude — defining service contracts, owning multi-quarter roadmaps, and unblocking cross-cloud execution — while staying close to technical tradeoffs (algorithm performance, key rotation windows, Hardware Security Module (HSM) throughput) to influence direction
• own the delivery of platform products and services from planning through delivery and iteration, with strong product sense and customer focus
• build and ship high-quality, production-grade platform features using modern product practices, with AI as a core part of workflow
• design and orchestrate complex platform programs where AI agents can integrate into engineering and compliance workflows, driving efficiency and innovation at scale
• contribute to building and maintaining shared system context — an explicit repository of platform designs, constraints, and standards — that enables engineering and AI tooling to operate accurately and reliably
• critically evaluate platform decisions (human- or AI-assisted) for correctness, security, and production-readiness

Product Management Director

• Build and maintain high-volume event log pipelines
• Create libraries, tools, and automation for critical event data
• Encourage a culture of Observability at Slack
• Prototyping tooling interfaces and building new features
• Improve auto-remediation in logging infrastructure
• Teach engineers how to use tools for introspection
• Collaborate with Platform for observability solutions
• Participate in on-call rotation and address production issues