Salesforce

Customer Success Manager

• Enable the Customer Center of Excellence (CoE)
• Train 'Agent Champions' and empower the customer
• Monitor agent performance telemetry, success rates, and friction points
• Guide the customer’s Agentic Enterprise journey
• Proactively manage the roadmap for contracted licenses and consumption credits
• Define, track, and report on quantifiable business impact
• Identify qualified opportunities for deploying additional AI agents
• Identify and neutralize friction that prevents scaling of Agentforce
• Act as a bridge between the customer’s operational reality and Salesforce Product and Engineering teams

Customer Success Director

Manager

• Evaluate and oversee the M&A lifecycle from due diligence, integration plan, interim operations, and full integration across Sales and Post Sales
• Establish and implement interim operations required to support the deal thesis and field in the first 6-12 months after close, including account mapping, opportunity mirroring, lead pass, etc
• Build trusted relationships with executives across the Sales and Post Sales
• Apply sound business rationale, distill key priorities, and influence cross-functionally
• Oversee the active acquisition portfolio for Sales and Post Sales across all phases of the acquisition lifecycle globally

Senior Manager, Global Distribution M&A

Financial Planning and Analysis

• Build strong relationships with key business partners, establishing trust and gaining an understanding of relevant business drivers
• Work cross-functionally with Finance & Strategy, Recruiting, Infrastructure operations and leadership, and other business partners as necessary, to ensure alignment and accuracy
• Develop the annual business workforce plan and quarterly forecast updates by building finance models and analyzing data trends
• Develop scalable headcount reporting to support self-service budget requests & insights, including standard costing models to support scenario analysis
• Assist with ad-hoc analysis and presentation requests
• Demonstrate intellectual curiosity and manage interdependencies to meet work deadlines

Senior Financial Planning & Analysis Analyst

Architect

• Be a trusted Agentforce + Data Cloud subject-matter expert for the broader Success Architect organization, including how Data Cloud relates to the success of AI
• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data Cloud
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce + Data Cloud customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• Drive thought leadership through mentoring and knowledge sharing

Success Architect

Sales

• leading a team of Business Development Representatives, Business Development Managers, or Account Executives selling the entire Salesforce Customer Success Platform across multiple verticals
• formulate and implement a strategy to increase business growth
• work in partnership with Sales, Marketing, Pre-sales, Partner Alliances, Services & HR
• define and implement plans for the assigned Accounts to achieve sales objectives
• coach your team to develop in their careers
• inspire your team to do the best work of their life
• create Industry Specific Pipeline Programs to drive Pipeline and Revenue
• report on Team/Individual Results - Pipeline Generation, Quality of Pipeline, Revenue Forecasting

Manager/Senior Manager, Sales Leadership

• Lead the pre-sales discovery process, defining customer outcomes and translating them into a viable high-level solution design
• Develop and articulate comprehensive implementation proposals and Statements of Work (SOWs), including detailed estimates, timelines, and staffing plans
• Ensure business value is defined and realized by translating executive-level customer objectives into clear, executable implementation plans
• Partner closely with Account Partners to structure the deal’s financial strategy and implementation roadmap
• Act as a trusted advisor to executive-level customers
• Define and manage the end-to-end engagement scoping process, establishing clear boundaries, assumptions, and success criteria
• Own the creation of the final Statement of Work, defining precise deliverables, scope, and implementation terms and conditions
• Manage a seamless transition from the pre-sales phase to the delivery team, ensuring all project details, scope, and commitments are clearly understood

Senior Director, Services Sales Solutions

Technical Writer

• Drive Content Development & Editorial Excellence:
• ◦ As a Trailhead Writer, you will research, plan, and draft Trailhead modules that align with the strategic vision of your assigned cloud(s).
• ◦ As a Trailhead Editor, you will verify that all content adheres to the Trailhead style guide and the stringent content quality standards set by our team, collaborating closely with Strategists and the centralized Trailhead team.
• Advance AI in CX Enablement:
• ◦ Contribute to the team's leadership in the research and enablement of AI in CX Trailhead, including creating and testing Trailhead-specific use cases.
• ◦ Train Apps & Industries CX teammates on vetted AI use cases and any AI innovations developed by the centralized Trailhead team.

Senior Technical Writer – Trailhead

Solutions Engineer

• Design and run workshops, demos, and time-boxed POCs/pilots
• Lead deep technical + business discovery
• Build secure, scalable Agentforce + Data Cloud solutions
• Drive activation—partner with customers on agent definition, configuration, and deployment strategy
• Evangelize Agentforce enablement across REG

Principal – AFD360 Solution Engineer

Backend Engineer

• Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle
• Evangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing
• Identify opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd Parties
• Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs
• Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills
• Identify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform.
• Lead development of technical brown bag sessions and publish/facilitate reusable content to the field
• Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features.
• Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design

Senior Technical Architect, Mulesoft

• Deliver Salesforce's world-class product and project offerings
• Help customers accelerate their path to value with Salesforce
• Plan strategic roadmaps for customer success

Senior Salesforce Advisory Architect

Operations

• Support the design and execution of the annual Informatica Go-To-Market strategy, including account segmentation, capacity modeling, and territory alignment
• Define key performance metrics and build dashboards that assess business health and surface growth opportunities
• Synthesize data across pipeline, attainment, and whitespace to identify trends, risks, and opportunities - and bring them to life with clear recommendations
• Partner with sales leaders to improve forecast predictability and inspection rigor across business units
• Build high-quality presentations for QBRs and strategic planning cycles, translating complex data into compelling narratives
• Identify and resolve operational friction points to improve sales productivity and drive continuous process improvement.

Senior Sales Operations Analyst

Project Manager

• Manage Legal team Slack channels and working group lists
• Drive day-to-day progress of specialized work streams
• Work with Legal Integration Lead to develop detailed project plans
• Manage multi-year integration budget requests and allocations
• Audit acquired companies' legal vendor rosters
• Prepare materials for project kickoff and regular syncs
• Maintain updated team assets

Associate Project Manager, M&A and Integration Legal

• Lead, develop, and inspire a team of Analytics Specialist AEs across LATAM
• Support direct reports by participating in and leading client and prospect meetings; engage corporate resources as needed
• Act as a strategic overlay partner to Core Sales leadership, maximizing Analytics opportunity across the account base
• Conduct weekly forecast meetings and mentor the team on strategies to drive closure
• Report on sales activity and forecast to senior sales management
• Consistently supervise sales activity and track results
• Define and execute the Analytics GTM strategy for the region, aligned to the Specialist overlay model
• Collaborate with Product Marketing, Solution Engineering, and Enablement to keep the team equipped with updated positioning and assets
• Represent Salesforce in executive-level customer conversations and influence strategic and analytics decisions
• Drive Analytics as integrated component of the Salesforce value proposition

RVP, LATAM Specialist Sales, Analytics

Product Designer

• Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles
• Lead, position, and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define the program scope, team, value narrative, and pitch
• Conduct assessments and facilitate workshops to develop a future-state vision
• Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities
• Identify enterprise business process and operations improvements to realize efficiencies and increase impact
• Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
• Help business and technology leaders adopt new digital operating models, governance strategies, and approaches
• Uncover future sales opportunities to drive customer value
• Develop strategic use cases to project the value of strategy, case for change, and implications for the organization
• Cultivate solution and organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles
• Build and develop an Industry Strategy competency; share standard methodologies, advise, and collaborate with peers
• Lead, coach, and mentor cross-functional teams, fostering a culture of innovation, collaboration, and customer obsession
• Build and maintain trusted relationships with senior executives and key stakeholders across the organization

Senior Director, Experience Design

Director

• Support major Enterprise accounts across all steps in the customer lifecycle
• Work closely with internal sales teams and other functions
• Facilitate internal and external workshops to discover customers' current and future business capabilities
• Build compelling business case presentations and ROI analyses
• Assist in the development and delivery of commercial proposals and deal structures
• Provide thought leadership, training, and consultative partnering