Salesforce

Full-stack Engineer

• Lead architecture, design, and delivery of Product Configurator UI and backend services
• Architect and implement agentic AI capabilities embedded into the Configurator experience
• Champion engineering productivity via spec-driven development
• Collaborate with Product Management, UX, and cross-workstream architects

Software Engineer

Operations

• Own the Self Serve weekly, monthly, and quarterly forecast cadence
• Develop and maintain the Self Serve forecast infrastructure
• Identify and communicate performance drivers, risks, and beats in real-time
• Manage APM historical data submissions and adjustments
• Lead the Self Serve FY planning cycle
• Develop and maintain FX factor calculations and target-setting frameworks
• Build quarterly growth builds
• Serve as the Self Serve strategy lead on cross-functional product and GTM initiatives
• Define success metrics and financial targets for new product launches
• Partner with Product, Growth, and Marketing to evaluate experiment collisions
• Own the Self Serve data pod
• Build and maintain self-serve analytics capabilities
• Define and document key business metrics
• Act as the primary Self Serve BizOps point of contact

Senior Manager, Slack Self Serve Strategy – Operations

Client Partner

• Lead E2E go-to-market motion to build 7- and 8-figure proposals to accelerate customer value in partnership with cross-functional teams across License Sales, Product, and Services
• Serve as the primary conductor for Digital Transformation roadmaps and operating models, moving customers from Legacy Systems to AI-First Enterprises
• Act as the closer for complex services pursuits, leveraging compelling direct & indirect communication to align diverse CxO stakeholders (e.g., CIO, CFO, Head of Business)
• Drive account planning across strategic Technology, Media and Telecommunications customers, designed to deliver customer value by mapping program outcomes to commercial milestones
• Self-originate pipeline and accelerate high-value opportunities by identifying untapped value within the Technology, Media and Telecommunications ecosystem
• Demonstrate commercial excellence through rigorous territory planning, deal progression, and close plans
• Engage at the CxO level positioning yourself as a long-term trusted advisor from initial vision white-boarding through Program Executive Steering Committee meetings
• Inspire cross-functional teams, often leading with indirect authority across matrixed teams, including with various internal executive sponsors and external partners (i.e., system integrators and other ecosystem partners)
• Utilize industry and market trends to build tangible pathways to drive scalable and sustainable Agentic innovation

Senior Director, Account Partner – TMT

Director

• Lead one or multiple teams of dedicated renewals professionals and develop strong alignment with key stakeholders at the executive level to influence policy/process, identify gaps, and proactively address them
• Support direct reports by participating in and leading client meetings, engaging corporate resources as required, and providing ongoing mentoring and development
• Serve as a trusted advisor to Sales and Customer Success leadership in territory; build a monthly meeting cadence with Sales and CS leadership
• Drive forecasting excellence through weekly forecast meetings with the team and develop and educate on best practices across the team
• Maximize account growth by ensuring the team plays an active role on extended account teams and identifies incremental opportunities upon contract renewal
• Develop and execute win/win negotiation strategies for all contract renewals that maximize contract value while protecting and enhancing customer trust
• Take a lead role in collaborating with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, etc.) to develop comprehensive 'win' strategies
• Ensure the team effectively identifies customer requirements, uncovers roadblocks, and demonstrates strong account management and commercial capabilities to drive renewal events to on-time closure
• Provide executive management with complete visibility to renewals, solicit executive involvement as required, and take the lead in developing resolution strategies
• Accurately maintain and forecast a rolling 120-day forecast of renewals in territory
• Ensure the team achieves financial and strategic targets for minimizing attrition, positioning favorable terms, and boosting incremental revenue via up-sells, cross-sells, and add-ons

Director, Renewals – MuleSoft

Account Executive

• Developing and executing against a comprehensive account/territory plan
• Driving sales in a defined territory and/or account list to achieve revenue targets
• Facilitating every stage in the sales cycle, from initial discovery to pitching solutions
• Prospecting, qualifying, and closing new business deals with Commercial-sized organizations (500-2500 people)
• Actively working identified target accounts while building and maintaining a robust sales pipeline
• Collaborating cross-functionally with key partners such as Marketing, Sales Engineering, Product and Success
• Understanding the competition to strategically speak to the company's place in the market

Manager

• development and execute acquisition integration strategy
• partner with a large cross-functional team to orchestrate impactful integration planning and execution throughout the deal lifecycle
• cultivate and leverage strong, trusted cross-functional relationships to drive alignment, skillfully negotiate complex trade-offs, and navigate challenges
• apply critical and strategic thinking to proactively challenge assumptions, generate innovative solutions, and enable agile decision-making
• drive the development and delivery of tailored change management programs that accelerate the acquired businesses' connection, productivity, and overall performance
• drive transparency to program performance through stakeholder and sponsor updates to communicate progress, surface issues and opportunities, champion team wins, and use feedback and measurement to continuously adjust and remove barriers

Senior Manager, M&A Integration

Customer Success Manager

• Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature
• Help your customers achieve their business goals and outcomes on the Salesforce platform by:
• Coordinating the completion of the Signature Success catalog of services as required for your customer
• Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
• Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
• Communicate the value of Signature Success
• Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success
• Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues
• Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement
• Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities

Customer Success Manager, Health/ Life Sciences Cloud – Pharma/ Med Tech, German Speaking

Cloud Engineer

• Own software projects end-to-end
• Architect and build a next-generation internal platform
• Deliver cutting-edge solutions leveraging containerization, virtualization, and AWS services
• Author, extend, and improve Terraform modules
• Design and implement an in-house system to deploy, manage, and scale applications
• Partner directly with development teams to identify performance bottlenecks
• Build strong, trusted relationships with service owners
• Champion a culture of platform efficiency

Software Engineer II – Cloud Infrastructure

• Lead software projects end-to-end — from scoping and architecture through delivery, iteration, and long-term ownership
• Architect and build a next-generation internal platform
• Deliver cutting-edge solutions leveraging containerization, virtualization, and a broad suite of AWS services
• Author, extend, and improve Terraform modules
• Design and implement an in-house system to deploy, manage, and scale applications for service owners
• Partner directly with development teams to identify performance bottlenecks
• Build strong, trusted relationships with service owners
• Champion a culture of platform efficiency
• Mentor and grow junior engineers
• Make a measurable financial impact
• Participate in on-call rotation and collaborate with our operations team

Senior Software Engineer, Cloud Infrastructure

• Develop key customer stakeholder relationships
• Drive customer satisfaction across assigned accounts
• Generate pipeline through outbound prospecting
• Sell on value and ROI, matching business problems to solutions
• Partner closely with internal resources

Commercial Account Executive – New Logo

• Deliver high-quality 1:Many customer training experiences, including hands-on workshops and multi-day instructor-led courses, both virtually and in person
• Translate complex technical concepts into clear, approachable learning moments for audiences with varying levels of experience
• Lead engaging, interactive sessions that encourage participation, discussion, and practical application
• Serve as a trusted advisor to Signature, Premier, and Standard Success Plan customers by sharing best practices, technical guidance, and adoption recommendations
• Accelerate customer adoption of Salesforce technologies through targeted workshops and learning programs
• Partner cross-functionally with Content Development, Customer Success and Product Management teams to continuously improve learning experiences
• Represent Salesforce at key customer and marketing events (e.g., Dreamforce, TDX)
• Maintain strong customer satisfaction (CSAT) scores and teaching productivity metrics
• Stay current on Salesforce innovations, enterprise technology trends, and modern learning methodologies

Senior Instructor, Customer Success

Technical Program Manager

• Lead end-to-end programs by aligning teams on scope, release planning, vision, and business goals
• Drive delivery using Agile methodologies
• Facilitate executive Steering Committees to resolve blockers
• Build and maintain partnerships with key functional stakeholders
• Run cross-functional syncs to proactively map dependencies
• Provide ongoing program visibility through push status reporting
• Manage feature and program dependencies across multiple teams
• Deliver monthly program reviews
• Champion AI productivity and automation tools
• Foster a collaborative environment

Technical Program Manager – Enterprise Technology

• Lead the orchestration and expansion of global RFx triage operations across all regions (e.g., EMEA, APAC, LATAM, ASEAN).
• Project manage innovation, configuration, and automation orchestration initiatives for the RFx triage intake and assignment process.
• Oversee the operational process and system configuration for the triage intake and assignment of complex, high-value international RFx deals to Bid Managers.
• Champion and maintain the configuration of Agent-first processes and tools to drive productivity and alignment with the Agentic Enterprise framework.
• Create and maintain strategic documentation, standardization, and training frameworks essential for scaling and continuous improvement of RFx Triage processes globally.
• Drive continuous improvement methodologies by capturing process exceptions and implementing innovation updates for RFx triage intake and assignment processes.
• Ensure rigorous compliance and quality assurance for the RFx triage system.
• Manage change effectively, ensuring seamless adoption of new automation and triage processes across global stakeholders.
• Conduct regular, high-impact presentations featuring comprehensive data analysis, dashboards, and detailed reporting to influence executive-level decisions.
• Contribute to new market penetration and revenue growth objectives through successful delivery of automation and triage enablement projects.

Senior Operations Analyst

Architect

• Drive Customer Impact with strategic customers
• Lead as a trusted Service Cloud SME
• Communicate complex technical concepts clearly
• Innovate by identifying capability gaps and design inefficiencies
• Collaborate with internal and external partners to drive success

Senior Success Architect – Service Cloud

• Support major Enterprise/Commercial accounts across all steps in the customer lifecycle
• Work closely with our internal sales teams and other functions to help define account strategies and prioritize sales initiatives
• Facilitate internal and external workshops to discover customers' current and future business capabilities
• Build compelling business case presentations and ROI (Return on Investment) analyses
• Assist in the development and delivery of commercial proposals and deal structures
• Provide thought leadership, training, and consultative partnering with internal sales and other teams