Salesforce

Manager

• Define standards, governance, and performance expectations for the VER organization
• Own the end-to-end vendor engagement lifecycle, from assessment and onboarding through performance management and off-boarding
• Establish scalable frameworks for vendor reliability, accountability, and partnership management
• Oversee vendor assessments, RFPs/RFQs, competitive analysis, and Total Cost of Ownership (TCO) evaluations
• Lead complex commercial negotiations, ensuring contracts include clear SLAs, KPIs, and accountability
• Monitor vendor performance, incident trends, and delivery quality
• Drive financial visibility and accountability across vendor and cloud spend

Senior Manager, Vendor Engagement & Reliability

Marketing

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
• Become an expert in Marketing Cloud and related products
• Help customers consistently achieve their business outcomes
• Generate positive feedback from customers, internal teams and leadership
• Show continued professional growth and development

Senior Success Guide – Marketing Cloud

Architect

• Evolve Service Cloud "Adoption Paths": Analyze usage patterns across our most successful Service Cloud customers to identify the specific feature combinations (e.g., Knowledge + Omni-Channel + Einstein) that drive high retention and agent productivity.
• Friction Analysis & Resolution: Lead deep-dive research into stalled implementations to categorize common "failure modes" and then design programmatic interventions to solve them at scale.
• Release-Based Adoption Strategy: Proactively analyze Service Cloud roadmaps to identify high-value opportunities and create the strategy for how we encourage customers to adopt new innovation immediately upon release.
• Digital Strategy Partnership: Partner with our Digital Success teams to translate your research into automated guidance, providing the subject matter expertise needed to digitize our success methodology.
• Drive Roadmap Adoption: Ensure that as new Service Cloud features drop, we have a clear plan for how to drive their usage so we can keep customers on the cutting edge of the platform.
• Scale Success: Move our adoption strategy from relying solely on CSMs to utilizing data-backed recommendations that inform our digital channels and scaled programs.
• Operationalize Value: Create the frameworks that allow customers to measure not just usage (e.g., "we set up the console") but outcomes (e.g., "we reduced case resolution time by 20%").
• Empower the Field: Equip our field teams with the data-backed playbooks and narratives they need to drive healthy adoption conversations with Service leaders.

Senior Success Architect – Service Cloud

Product Manager

• Define and execute the product vision and multi-year roadmap for Salesforce Grants Management, aligned to public sector modernization, compliance, and measurable program outcomes.
• Lead end-to-end product strategy across eligibility, application intake, review workflows, award management, disbursements, compliance tracking, and audit readiness.
• Ensure alignment with federal, state, and local regulatory requirements, including transparency, reporting, accessibility, and data retention standards.
• Drive integration strategy across Salesforce platform capabilities, including CRM, Experience Cloud, analytics, and public sector data models.
• Partner closely with engineering, UX, compliance, legal, security, and operations to deliver secure, scalable, and accessible releases.
• Collaborate with customers, system integrators, and field teams to validate requirements, test solutions, and refine roadmap priorities.
• Define pricing, packaging, and positioning to support competitive differentiation and public sector procurement models.
• Lead go-to-market readiness, including sales enablement, solution positioning, competitive messaging, and launch planning.
• Establish clear product success metrics across adoption, time-to-value, compliance performance, grant processing efficiency, and revenue growth.

Director, Public Sector Product Management

Program Manager

• Effectively plan, coordinate, and direct the delivery of large, complex projects and programs while managing risks and issues to minimize scope, budget, and schedule impacts.
• Leading, motivating, and holding accountable project and internal/external team members in a matrixed organization.
• Proactively build strong, trusted working relationships with functional leaders and business partners to align on vision, business outcomes and managing expectations around any scope changes and trade-offs.
• Maintain the program delivery roadmap and alignment of outcomes along with required investments to long-range plans (LRP) and annual operating plans.
• Proactively identify and manage cross-team dependencies and program risks, escalating to stakeholders as needed for immediate resolution.
• In partnership with Business Owners ensure corporate controls (e.g., SOX, Security), process and policy related changes are adequately decisioned, documented, and validated for operational readiness.
• Defining and tracking key performance indicators (KPIs) to measure program success and health.
• Support creation of the business case/ROI aligned with the required data driven metrics for objectively measuring outcome attainment.
• Act as the primary communicator for the program, taking project level details and aggregating up to provide clear and concise updates to multiple levels of leadership, including executive sponsors.

Program Management Director

Customer Success Manager

• Build and maintain effective and trusted relationships with internal teams and acquired company stakeholders
• Ensure executive alignment on the integration program
• Translate complex M&A strategies into clear narratives
• Define and validate post-announce integration strategy
• Collaborate with cross-functional teams
• Proactively identify trends, risks, and opportunities
• Drive continuous learning and organizational excellence in M&A

Customer Success Lead, Senior Manager

Account Executive

• Own and execute the territory strategy for all State of Kansas and State of Nebraska executive branch agencies
• Identify, develop, and close new business while expanding existing Salesforce customer relationships
• Build trusted advisor relationships with key stakeholders including: Agency Secretaries and Directors, State CIO and IT leadership, Program and Operations leaders, Procurement and Budget officials, Governor’s Office stakeholders
• Understand agency priorities and position Salesforce solutions across key state government use cases
• Present and demonstrate the value of Salesforce solutions
• Lead complex, multi-stakeholder sales cycles from prospecting through close
• Develop executive-level proposals, business cases, and ROI models
• Partner with Sales Engineers, Solution Architects, and Industry Advisors

Named Account Executive, SLG – NE/KS

Chief Marketing Officer

• Own the end-to-end strategy for executive paid, digital, and partner media channels
• Establish Salesforce’s CXO channel ecosystem, including owned executive content streams, paid amplification, and third-party media partnerships
• Evaluate, prioritize, and activate media partnerships that extend Salesforce’s executive thought leadership into trusted CXO environments
• Serve as the executive-level owner for CXO paid and digital channels, setting standards for audience targeting, frequency, content placement, and quality
• Build governance frameworks, operating rhythms, and approval models that balance speed, quality, and brand integrity
• Establish the executive marketing measurement framework across paid, digital, and partner media, in partnership with Analytics and Marketing Ops
• Define and track CXO KPIs including reach, account penetration, engagement quality, frequency, and downstream influence on pipeline (ETOP, MDP, MMA)

Executive Marketing Director

Network Engineer

• Act as a liaison with the vendor sourcing team
• Helping to develop and maintain metrics on our capacity vendors
• Project managing new capacity installs with various teams including sourcing and field engineering
• Updating the network and associated datastores for capacity additions and decommissions
• Work with various teams to provide feedback, document, and implement various new network designs
• Developing in Python, Ansible for network configuration automation
• Work with our connectivity partners and customer engagement teams for any customer troubleshooting issues
• Help with BGP peering relationship management and peering network design
• Backbone router migrations/grooms/decoms
• Network design life cycles including documentation and collaborative approvals
• Maintaining Network Data SoTs

Lead Network Engineer

• Execute Fellowship Program(s) to achieve annual goals
• Manage operational processes and workflows
• Support year-over-year planning for Fellowship Programs
• Coordinate day-to-day operations of partnerships
• Screen prospective fellows and match them with opportunities
• Provide full lifecycle support for fellows
• Track and manage Fellowship Program expenses
• Maintain accurate records on fellows and program outcomes

Senior Program Manager, Military Recruiting Fellowship

Artificial Intelligence

• Partner with internal teams including Field Marketing, Channel Marketing, and Product Marketing to lead the AI Marketing Centre of Excellence and surface business requirements, opportunities, and needs.
• Assess and prioritize initiatives based on impact, readiness, dependencies, and organizational capacity.
• Translate inputs into a clear, prioritized and sequenced roadmap that balances ambition with focus
• Own the internal and executive communication strategy for AI initiatives, ensuring clear, consistent visibility into priorities, progress, outcomes, and next steps.
• Act as the connective thread across teams to align timelines, dependencies, and expectations.
• Lead the change management approach for AI initiatives—ensuring teams understand what’s changing, why it matters, and how to engage.
• Establish lightweight governance to track progress, manage dependencies, and maintain accountability across workstreams.

AI Marketing Campaigns Enablement Director

Sales

• Engage with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions
• Deliver org health assessments by reviewing challenges, analyzing performance and customizations
• Deliver advanced security assessments for customers, identifying risks across key domains
• Collaborate with architects, developers, and stakeholders to design scalable, secure, and high-performing solutions
• Lead interactive demos, proof-of-concepts, and collaborative solution-building sessions
• Build and co-develop solution components with customers to ensure faster return on value
• Deliver expert coaching sessions that provide prescriptive recommendations, best practices, and technical guidance tailored to customer needs
• Provide product education, technical advice, and adoption guidance to ensure customers achieve their business outcomes
• Act as a Subject Matter Expert (SME) for Salescloud
• Partner with Guide Leadership to design and deliver training programs that build team skills and maturity
• Generate positive feedback from customers, internal teams, and leadership

Senior Success Guide – Sales Cloud

• Execute paid, digital, and partner media programs aligned to the CXO channel strategy.
• Manage day-to-day activation of executive media partnerships, paid campaigns, and digital distribution efforts.
• Partner with persona marketing leads to ensure executive narratives are translated effectively into channel-ready formats.
• Ensure content is properly targeted, placed, and amplified across priority executive audiences and accounts.
• Operationalize channel standards set by the Director, ensuring quality, consistency, and brand integrity across all executive activations.
• Maintain documentation, playbooks, and activation templates that enable repeatable and scalable execution.
• Monitor and report on CXO paid and digital KPIs including reach, account penetration, engagement quality, and influence on pipeline.
• Serve as a key connector between Executive Marketing content leaders, Media, Digital, Analytics, and Events teams.

Executive Marketing Manager

• Own Salesforce’s executive-level marketing plan including thought leadership, content strategy and content development for the CIO persona.
• Help define the CIO narrative, develop a single source of truth for CIO messaging, and translate that into high-impact content.
• Lead the strategy and development of CIO-focused thought leadership content across formats and channels.
• Partner with Media, Comms, and Executive Events teams to shape CIO thought leadership for third-party stages.
• Partner closely with Executive Events and Sales to ensure content, messaging, and follow-up actions are aligned across touchpoints.

Senior Executive Marketing Manager

Director

• Leverage deep justice, courts, and/or public safety experience to provide perspective on industry challenges, policy landscapes, and priorities
• Develop scalable go-to-market program points of view uniquely positioning Salesforce solutions for specific justice, courts, legal oversight, and public safety applications and solutions
• Partner with SLG sales leaders and the partner ecosystem to align program, sales, and technology investments with measurable sales objectives
• Craft solutions based on unique agency missions, budget cycles, existing client investments, and procurement requirements
• Engage directly with customers to deliver vision-aligned roadmaps and measurable value
• Navigate complex environments involving IT leaders, agency directors, elected officials, and procurement teams
• Represent Salesforce at JPS conferences and lead high-level engagements, including executive briefings, panels, & presentations
• Act as a strategic partner to sales teams by leading client discovery, creating relevant, mission-focused solutions for key accounts
• Translate unique JPS needs and agency priorities into actionable Salesforce roadmaps to support multi-year transformation strategies
• Develop comprehensive strategic justice, courts, and public safety enablements for the sales organizations on Salesforce value prop, solution, and trends