Senior/Staff Technical Writer

Salesforce

Senior/Staff Technical Writer creating high-quality documentation for Salesforce's AI CRM products and technologies. Planning, delivering, and maintaining content for admin and end-user audiences across multiple platforms.

Posted 7/30/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical writing for enterprise or SaaS software, with a strong focus on content strategy, information architecture, and the application of AI tools to enhance content quality and efficiency. Proven ability to lead collaborative projects and influence product design through effective stakeholder management.

Highest-signal resume keywords

Technical Writing ExperienceAI Tool ApplicationInformation Architecture SkillsContent Strategy DevelopmentStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content DeliveryContent AuditingAI-Readiness StandardsContent Performance AnalysisQuality EvaluationContent ImprovementHuman Judgment ArticulationContent StrategyDiscoverability EnhancementProject Leadership

Soft Skills

CollaborationDiplomatic CommunicationCritical EvaluationInfluencing SkillsCustomer Advocacy

Tools & Technologies

AI ToolsContent Management SystemsPerformance Data Analysis Tools

Industry Keywords

Enterprise SoftwareSaaSUser Experience (UX)Product Management (PM)Customer Care Experience (CCE)Product Marketing

About the role

Key responsibilities & impact

Plan, deliver, and maintain content across multiple product areas, clouds, or technologies simultaneously.
Proactively audit existing content against AI-readiness standards, prioritize improvements based on impact and usage, and document findings for team-wide awareness.
Evaluate and improve information architecture across existing content sets — considering how IA decisions affect AI surfacing and retrieval.
Independently select and use AI tools without guidance; consistently apply AI tools to routine work in ways that demonstrably improve efficiency or quality.
Critically evaluate AI-generated output against quality, style, and accuracy standards; exercise ethical judgment on accuracy, tone, and trustworthiness before publication.
Articulate where human judgment about customer behavior, product context, and content quality adds value that AI-generated content cannot replicate.
Develop longer-term content strategies across multiple features or technologies — with a clear point of view on what to create, what to defer, and what not to create.
Use content performance data to surface insights, distinguish quality issues from discoverability problems, and inform team priorities.
Influence how AI-assisted features are designed — not just documented — by bringing content strategy and IA considerations into product and UX conversations early.
Act as a multiplier — lead projects with multiple contributors, recognize collaborators' strengths, and share AI skills and best practices across the team.
Serve as a recognized customer advocate; diplomatically push back on requests that aren't appropriate.

Requirements

What you’ll need

10–15+ years of technical writing experience for enterprise or SaaS software
Significant experience delivering content across multiple product areas, clouds, or technologies
Proven ability to independently select and apply AI tools; critically evaluates AI-generated content for quality, accuracy, and trustworthiness
Experience auditing content for AI-readiness gaps and improving content to meet AI-ready standards
Ability to articulate where human judgment adds value that AI cannot replicate
Strong IA skills with experience improving content sets for both human and AI discoverability
Experience using performance data to drive content strategy and priorities
Strong stakeholder management skills; experience working with UX, PM, CCE, Support, and Product Marketing

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities