Trust & Safety Operations Manager – AI Tooling

Salesforce

Trust & Safety Operations and AI Tooling Manager at Salesforce focusing on policy operations and automation. Driving innovative solutions in high-stakes environments and improving workflow efficiencies.

Posted 7/30/2026full-timeSeattle • Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $123,100 - $186,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building scalable policy operations systems, improving operational workflows, and leveraging AI-assisted tools for enhanced efficiency and compliance. Proficient in data management, dashboard creation, and cross-functional collaboration to support high-stakes safety and compliance programs.

Highest-signal resume keywords

Trust And Safety OperationsPolicy OperationsData OperationsAI-Assisted DevelopmentOperational Workflows Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems ThinkingOperational Data FluencyMetrics DevelopmentDashboard CreationCase Management Systems

Soft Skills

Strong Written CommunicationSound JudgmentPrioritizationExecution Skills

Tools & Technologies

Claude CodeCursorGitHub CopilotLow-Code ToolsWorkflow Builders

Industry Keywords

Compliance OperationsContent ModerationPlatform SafetyRisk ManagementUser Safety

About the role

Key responsibilities & impact

Build the operating system for policy operations.
Map current workflows, identify manual pain points, and design scalable systems for intake, triage, review, enforcement, escalation, reporting, and quality measurement.
Improve our data foundation.
Help clean, structure, and connect policy operations data across tools and platforms so the team can reliably measure volume, outcomes, risk patterns, SLAs, quality, and operational health.
Create dashboards and reporting infrastructure.
Build self-serve dashboards and recurring metrics views that reduce manual reporting and give leaders better visibility into policy operations, DSA compliance, child safety, and other high-priority programs.
Design AI-enabled policy workflows.
Identify where AI agents, automation, classifiers, workflow tools, or AI-assisted development can improve speed, consistency, signal detection, case preparation, reporting, and reviewer support.
Support high-stakes compliance and safety programs.
Help build reliable systems for programs such as the Digital Services Act, child safety, and other policy enforcement obligations, with appropriate audit trails, human review, quality checks, and escalation paths.
Partner across Salesforce and Slack.
Work closely with Policy, Operations, Product, Engineering, Security, Data, Legal, and platform teams to translate policy needs into practical technical and operational solutions.
Support tool and process transitions.
Help the team move from legacy tools and fragmented workflows into more scalable systems.
Raise the team’s technical fluency.
Enable policy and operations teammates to use dashboards, workflow tools, AI-assisted systems, and reusable processes in their day-to-day work.

Requirements

What you’ll need

5+ years of experience in trust and safety operations, policy operations, product operations, technical program management, data operations, analytics, compliance operations, or a related field.
Experience improving operational workflows in complex, cross-functional environments, ideally involving policy enforcement, content moderation, platform safety, compliance, fraud, abuse, risk, or user safety.
Strong systems thinking and an ability to translate ambiguous operational problems into clear processes, tools, metrics, and implementation plans.
Fluency with operational data, metrics, dashboards, and case management systems.
Comfort using AI-assisted development and automation tools, such as Claude Code, Cursor, GitHub Copilot, low-code tools, workflow builders, or internal agent platforms.
Ability to partner effectively with technical stakeholders, including Product, Engineering, Security, Data, and platform teams, while also communicating clearly with policy, legal, and operations teams.
Sound judgment in sensitive, high-stakes environments, including the ability to work carefully with data and workflows involving harmful or violative content.
Strong written communication, documentation, prioritization, and execution skills.

Benefits

Comp & perks

time off programs
medical, dental, vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program