Senior Manager, Success Architecture

Salesforce

Senior Manager leading Success Architects team at Salesforce, #1 AI CRM. Ensuring high-quality engagements and customer satisfaction for strategic enterprise clients through innovative solutions.

Posted 7/30/2026full-timeHyderabad • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading high-performing technical teams within the Salesforce ecosystem, focusing on customer success, engagement delivery, and operational excellence. Proven ability to drive strategic alignment and influence customer outcomes through effective communication and technical leadership.

Highest-signal resume keywords

Salesforce Platform ExpertiseEnterprise ArchitectureCustomer Success LeadershipTechnical Team DevelopmentKPI Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise ArchitectureTechnology ConsultingTechnical Solutions DevelopmentSalesforce APIsIdentity ManagementWorkflow AutomationPlatform ExtensibilitySAMLSSOSCIM

Soft Skills

CommunicationInfluencingTeam BuildingProblem SolvingLeadership

Tools & Technologies

SalesforceEDiscoveryDLPSaaS Integrations

Industry Keywords

Customer SuccessTechnical ArchitectureEnterprise SoftwareOperational Excellence

About the role

Key responsibilities & impact

You will lead your team to serve a portfolio of Salesforce's largest and most strategic customers, ensuring those customers successfully adopt, deeply integrate, and continuously derive business value from Salesforce.
You will develop the strategy, programs, and operational cadences to effectively leverage your team's technical depth and deliver best-in-class engagements across customer segments.
As a member of our Customer Success leadership team, you will advocate for your customers and your team by driving alignment across Account Success, Product, and Support.
You will build and develop a high-performing team that lives Salesforce's values, empowering your Success Architects to be the definitive technical resource for enterprise customers, guiding them through complex engagements and positioning Salesforce as mission-critical infrastructure.
As a technical leader, you will directly influence customer health, retention, and expansion outcomes by ensuring your team delivers high-quality engagements across the full Success Architect portfolio, including identity management, Enterprise Mobility Management, Salesforce AI, migrations, workflow automations, and platform extensibility.
You will contribute to Salesforce's Customer Success vision and strategy, and deliver team targets and key metrics through operational excellence and disciplined execution.
This role calls for a hands-on, "get it done" leadership approach. You will engage in account strategy for key and at-risk customers, model technical best practices for your team, and develop case studies and references that showcase the value of Salesforce at scale.
You will align the full Salesforce ecosystem to customer needs and foster a vibrant, inclusive team culture that inspires people to do their best work.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Software Engineering, Business, or a related field.
14+ years of relevant work experience in Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, or Technical/Solutions Architecture.
Experience leading a technical team in the enterprise software space, with direct oversight of engagement deliverables and customer executive alignment.
A track record of building and growing a high-performing team through talent acquisition, onboarding, and development, characterized by strong productivity and excellent morale.
Hands-on experience with the Salesforce platform, including its extensibility, APIs, integration ecosystem, and enterprise deployment patterns, with strong familiarity across identity (SAML, SSO, SCIM), eDiscovery and DLP, and key SaaS integrations.
Proven ability to navigate, escalate, and resolve complex customer challenges across large-scale, distributed enterprise environments.
Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level.
Track record of delivering against targets and KPIs, with proven success establishing a clear vision and driving change within a customer-facing organization.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities