Ritchie Bros.

Manager

• Sell products and/or services to strategic target accounts in various major US cities
• Maintain executive-level contact with accounts, focusing on strategic relationships
• Identify opportunities within assigned accounts and grow revenue through increased penetration and expansion
• Lead and coordinate internal and external resources to meet customer goals
• Meet or exceed quarterly and annual individual and team quota targets
• Communicate regularly with the GM regarding activities, contract status and sales progress
• Use Salesforce to document and drive the sales process with customers
• Represent Ritchie Bros. at professional groups and trade shows
• Perform other duties as assigned

Strategic Accounts Manager

Account Manager

• Collect outstanding balances on various Ritchie Brothers platforms
• Monitor and provide timely and effective resolutions to outstanding accounts
• Responsible for early-stage collections on majority commercial and some consumer accounts
• Prioritize collections of accounts within team
• Identify process gaps and recommend solutions for improvements
• Problem solve solutions for early defaults and collapses and present them to management
• Reduce the collapse rate
• Track and report work queue results using Excel and qualitative feedback
• Negotiate with customers on payment timelines, partial payments, default fees, etc.
• Handle operational issues
• Perform other duties as assigned

Collections Account Manager

Operations

• Lead IAA’s vehicle reconditioning and enhancement program across the nationwide branch network
• Own the end-to-end make-ready/enhancement lifecycle, including inspections, light mechanical repairs, detailing/cleaning, keys, paint touch-ups, and de-identification
• Define ready-for-sale criteria and standard operating procedures
• Manage Make-Ready Analysts, assign workload, set goals and priorities, coach execution, and conduct performance reviews
• Lead vendor management and outsourcing strategy, including vendor onboarding, coordination, issue escalation, KPIs, and SLAs
• Develop and monitor budgets and forecasts; report spend, vendor costs, and program margin
• Improve billing and cost-capture processes, establish approval checkpoints, and lead cost reviews
• Partner with regional and branch operations to deploy and sustain the program
• Create job aids and training, reinforce quality-control checklists and post-enhancement inspection standards
• Ensure compliance with safety/regulatory requirements and seller SLAs/contract controls
• Scale enhancement services as a revenue-generating program with Sales, Account Management, Product, IT, Finance, and Analytics
• Develop dashboards and KPIs and contribute to Remarketing strategic planning and service expansion decisions
• Set performance metrics tied to cost and cycle-time targets and provide input on staffing, recruitment, and disciplinary actions
• Report to the Sr. Director—Field Development and Support or another appropriate field operations leader

Senior Manager, Remarketing Operations – Services

Inside Sales

• Manage a team of 6–10 Inside Sales Representatives focused on prospecting and buyer conversion
• Lead daily standups, weekly pipeline reviews, and monthly performance check-ins
• Provide individualized coaching to improve representative productivity, win rates, and sales acumen
• Monitor call/email activity, adherence to sales process, and CRM hygiene
• Set daily, weekly, and monthly performance targets aligned with company GTV and revenue goals
• Track KPIs including lead-to-opportunity rate, talk time, response time, and conversion rates
• Partner with marketing and operations to optimize lead quality and sales enablement tools
• Conduct regular audits of representative activity and effectiveness
• Ensure CRM best practices for lead management and buyer engagement
• Collaborate cross-functionally to identify bottlenecks and implement scalable solutions

Inside Sales Manager – Marketplace

Analyst

• Build and maintain recurring reports and dashboards for enhancement volume, cycle time, aging, completion status, and exceptions
• Establish baseline metrics and track trends for leadership visibility and decision-making
• Analyze internal versus vendor costs and track vendor utilization and SLA performance
• Identify cost variances and opportunities to improve margin, pricing discipline, and vendor effectiveness
• Document enhancement and make-ready workflows and support SOP development
• Assist with pilot programs and rollouts by validating data, tracking issues, and supporting training materials
• Identify operational bottlenecks, recurring errors, and inefficiencies in enhancement execution and billing
• Provide data-backed recommendations for process, policy, or system improvements
• Prepare analyses, summaries, and presentation materials for leadership updates, operational reviews, and planning discussions

Analyst, Remarketing Enhancement – Make Ready

Accounts Payable

• Responsable de revisar, verificar y procesar facturas, órdenes de compra e informes de gastos de diversas oficinas y puntos de venta de manera oportuna
• Garantiza que los límites de compra y las autorizaciones adecuadas cumplan con los controles corporativos
• Procesa cheques diarios, transferencias electrónicas de fondos y pagos por transferencia
• Introduce facturas intercompañías y paga contratos de arrendamiento a administradores de propiedades
• Investiga y resuelve facturas impagadas o atrasadas y concilia declaraciones de proveedores
• Realiza otras tareas según se asigne

Senior Especialista en Cuentas por Pagar

Designer

• Translate business goals into a cohesive user experience by reconciling user and business needs, technical capabilities, and interaction design and usability best practices
• Research and communicate opportunities to enhance product experiences through user research and testing
• Partner with marketing, product management, and product development to create design architecture, specifications, and product requirements
• Facilitate brainstorming and working sessions with business stakeholders and execution teams
• Use design tools to create storyboards, samples, prototypes, and templates for demonstrations and user testing
• Review proposed product changes and enhancements for alignment with user experience design and satisfaction standards, and suggest improvements
• Evaluate market and consumer user experience research and update design architecture based on trends and patterns
• Perform user design research, including aggregating and analyzing primary and secondary research data
• Perform other duties as assigned

Senior Designer

Technical Product Manager

• Own, maintain, and prioritize product roadmaps and backlogs based on business value, technical requirements, dependencies, and stakeholder priorities
• Gather and translate business needs into detailed requirements, user stories, acceptance criteria, and technical specifications
• Lead backlog grooming, refinement, prioritization, sprint planning, and coordination with Agile delivery teams
• Collaborate with software engineering, QA, integration, data engineering, data science, analytics, and other technical teams throughout the development lifecycle
• Translate business objectives into actionable requirements for data science, machine learning, AI, and LLM-based solutions
• Partner with Data Scientists and technical teams to understand model inputs, outputs, data requirements, limitations, dependencies, and business outcomes
• Define AI and LLM-enabled use cases, business rules, prompt requirements, expected responses, evaluation criteria, and user experience requirements
• Support initiatives involving APIs, integrations, enterprise platforms, system interoperability, and data flows
• Coordinate user acceptance testing, end-user reviews, defect resolution, deployment readiness, and production implementation
• Improve business processes, workflows, systems, and operating procedures
• Develop documentation, process flows, SOPs, training materials, and implementation guidance
• Support end-user communication, training, adoption, and transition to production
• Monitor delivered capabilities, gather stakeholder feedback, and prioritize enhancements and continuous improvements
• Communicate priorities, risks, dependencies, and delivery status to technical and nontechnical stakeholders

Technical Product Owner

Procurement

• Effectively and efficiently interface with internal and external customers
• Serve as a contact to Account Managers and others for customer agreement review, negotiation, and implementation
• Communicate and coordinate with all internal and external parties involved in transactions
• Set up new agreements using established processes to produce consistent, accurate contracts for review
• Refer contract negotiations to the appropriate Account Manager and coordinate addendums to existing contracts
• Complete accurate and timely audits of existing contracts, generate documents, and deliver documents to customers
• Audit existing contracts and oversee contract modifications and deficiencies for submission to lenders for funding
• Manage contract workflow priorities and report contract status to management
• Participate in and conduct special projects and additional ad hoc duties
• Adhere to RBFS policies and procedures while identifying potential risk-management improvements
• Provide training to new hires when required
• Perform other duties as assigned

Contract Management Specialist

Inspector

• Use the iInspector application to complete inspections for various equipment and inspection product types
• Coordinate and/or perform tasks to prepare equipment for inspection
• Create strategic routes to improve efficiency for remote inspections
• Select the proper inspection checklist for unique equipment types to ensure content accuracy
• Assess equipment condition and provide thorough descriptive information
• Process inspection type upgrades or downgrades when warranted by equipment condition
• Communicate and resolve equipment identification and readiness issues
• Resolve technical concerns related to the iInspector app and inspection content processing
• Organize daily tasks to support effective sale processing for multichannel products
• Act as lead onsite coordinator for large remote sales
• Mentor junior-level inspectors
• Support auction day activities as needed
• Perform other duties as assigned

Field Inspector III

Financial Planning and Analysis

• Perform general accounting tasks related to period-end closing, SOX and financial statement audit support, Financial Operations accounting, and compliance
• Report contract revenue recognition, inventory valuation, and At-Risk contract results accurately and timely under GAAP, corporate, and regulatory requirements
• Prepare and/or review monthly and quarterly working papers for inventory and risk contracts
• Prepare P&L and Balance Sheet variance analyses
• Address business issues and their resolution based on transactional and contractual obligations
• Prepare balance sheet account reconciliations
• Prepare statutory compliance reporting
• Participate in special projects, committees, and other accounting duties or projects
• Perform other assigned duties

Financial Accountant

Director

• Proactively prospect and cold call new customers
• Manage existing customer accounts
• Sell Ritchie Bros. multi-channel solutions within the assigned territory
• Develop business, plan sales activity, and manage the pipeline
• Grow sales with new business and support existing business through customer relationships
• Build and maintain the territory playbook and regularly use Salesforce CRM
• Understand customer needs and provide customized solutions through presentations
• Collaborate with internal stakeholders to negotiate and close deals
• Attend 5 to 7 auction sales in the region, for 1 to 2 days each
• Travel overnight approximately 1 to 2 days before each auction sale
• Perform other assigned duties

Directeur de territoire – Rive-Sud de Montréal, Ouest de Richelieu

• Generate new business through outbound prospecting and sales activity
• Build and maintain strong customer relationships
• Meet customers face-to-face across your territory
• Grow equipment listings and sales opportunities
• Manage your pipeline using CRM tools
• Achieve sales targets and drive territory growth
• Attend trade shows and industry events

Learning and Development

• Design, build, publish, and maintain interactive eLearning courses within Adobe Learning Manager
• Convert operational procedures into engaging digital learning experiences
• Develop eLearning modules, microlearning content, and assessment tools
• Administer and manage learning programs and certifications
• Collaborate with Subject Matter Experts to identify training needs

Instructional Designer – LMS, Digital Learning

• Responsible for proactively prospecting and cold calling new customers.
• Manage existing accounts.
• Sell various multi-channel solutions, sourcing, maintaining existing accounts and growing sales.
• Develop assigned territory by building and maintaining the Playbook and utilizing the CRM (Salesforce) tool.
• Negotiate and close deals in collaboration with internal stakeholders.
• Attend 4 to 6 auction sales, traveling overnight approximately 5 to 7 days per month.