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Collections Account Manager
Ritchie Bros.Collections Account Manager collecting commercial and consumer debts for Ritchie Bros., a global used-equipment marketplace. Resolving defaults, negotiating payments, and reporting collection results.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in early-stage collections, particularly in auto loans and commercial accounts, while effectively identifying process improvements and negotiating payment solutions. Strong communication skills are essential for understanding customer situations and providing timely resolutions.
Highest-signal resume keywords
Collections ExperienceNegotiation SkillsProcess ImprovementCommunication SkillsExcel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsAuto LoansCommercial CollectionsFinancial InstitutionsProblem SolvingReportingPayment NegotiationOperational Issue Handling
Soft Skills
Self-MotivatedInitiativeListening SkillsExcellent Phone EtiquetteWritten Communication
Tools & Technologies
Excel
Industry Keywords
Outstanding BalancesDefault FeesCustomer AccountsProcess GapsQualitative Feedback
About the role
Key responsibilities & impact- Collect outstanding balances on various Ritchie Brothers platforms
- Monitor and provide timely and effective resolutions to outstanding accounts
- Responsible for early-stage collections on majority commercial and some consumer accounts
- Prioritize collections of accounts within team
- Identify process gaps and recommend solutions for improvements
- Problem solve solutions for early defaults and collapses and present them to management
- Reduce the collapse rate
- Track and report work queue results using Excel and qualitative feedback
- Negotiate with customers on payment timelines, partial payments, default fees, etc.
- Handle operational issues
- Perform other duties as assigned
Requirements
What you’ll need- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ritchie Bros. Website LinkedIn All Job Openings 1001 - 5000 employees 🏗️ Construction 📦 Logistics 💼 Consulting 💰 Post-IPO Equity on 2023-01 Construction
- Logistics
- Consulting Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide. Collections Account Manager 🔥 52 minutes ago 🏢🏡 Burnaby – Hybrid 💵 $27 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Collect outstanding balances on various Ritchie Brothers platforms
- Monitor and provide timely and effective resolutions to outstanding accounts
- Responsible for early-stage collections on majority commercial and some consumer accounts
- Prioritize collections of accounts within team
- Identify process gaps and recommend solutions for improvements
- Problem solve solutions for early defaults and collapses and present them to management
- Reduce the collapse rate
- Track and report work queue results using Excel and qualitative feedback
- Negotiate with customers on payment timelines, partial payments, default fees, etc.
- Handle operational issues
- Perform other duties as assigned 🎯 Requirements
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score View More Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs