Senior Manager, Remarketing Operations – Services

Ritchie Bros.

Senior Manager leading IAA’s vehicle reconditioning and enhancement program. Scaling vendor operations, financial oversight, and revenue-generating remarketing services nationwide.

Posted 9/9/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $116,020 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing vehicle reconditioning and enhancement programs, with a strong focus on vendor management, budget development, and compliance with safety and regulatory requirements. Proven ability to lead cross-functional collaboration and establish performance metrics to drive operational efficiency.

Highest-signal resume keywords

Vehicle Reconditioning ManagementVendor Management StrategyBudget Development and MonitoringLean/Six Sigma CertificationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementSupply Chain ManagementBudgetingCost-Capture ProcessesKPI DevelopmentSLA CompliancePerformance MetricsContinuous ImprovementInspection StandardsMechanical Repairs

Soft Skills

LeadershipCoachingCommunicationProblem-SolvingTeam Management

Tools & Technologies

DashboardsJob AidsQuality-Control Checklists

Certifications & Qualifications

Lean/Six Sigma CertificationBachelor's Degree in Operations ManagementMBA or Advanced Degree

Industry Keywords

Vehicle EnhancementReconditioning ProgramVendor OnboardingCost ReviewsSafety Compliance

About the role

Key responsibilities & impact

Lead IAA’s vehicle reconditioning and enhancement program across the nationwide branch network
Own the end-to-end make-ready/enhancement lifecycle, including inspections, light mechanical repairs, detailing/cleaning, keys, paint touch-ups, and de-identification
Define ready-for-sale criteria and standard operating procedures
Manage Make-Ready Analysts, assign workload, set goals and priorities, coach execution, and conduct performance reviews
Lead vendor management and outsourcing strategy, including vendor onboarding, coordination, issue escalation, KPIs, and SLAs
Develop and monitor budgets and forecasts; report spend, vendor costs, and program margin
Improve billing and cost-capture processes, establish approval checkpoints, and lead cost reviews
Partner with regional and branch operations to deploy and sustain the program
Create job aids and training, reinforce quality-control checklists and post-enhancement inspection standards
Ensure compliance with safety/regulatory requirements and seller SLAs/contract controls
Scale enhancement services as a revenue-generating program with Sales, Account Management, Product, IT, Finance, and Analytics
Develop dashboards and KPIs and contribute to Remarketing strategic planning and service expansion decisions
Set performance metrics tied to cost and cycle-time targets and provide input on staffing, recruitment, and disciplinary actions
Report to the Sr. Director—Field Development and Support or another appropriate field operations leader

Requirements

What you’ll need

Minimum 4 Year / Bachelors Degree in Operations Management, Supply Chain, or a related field required
MBA or similar advanced degree preferred
Lean/Six Sigma (or similar continuous improvement) credentials preferred
7-10+ Years of related experience
Experience managing vehicle reconditioning/enhancement operations
Experience with vendor management and outsourcing strategy
Ability to develop and monitor budgets and forecasts
Knowledge of billing, cost-capture, KPIs, SLAs, and contract alignment
Ability to ensure compliance with safety/regulatory requirements
Experience with cross-functional collaboration involving Sales, Account Management, Product, IT, Finance, Analytics, Procurement, and Training

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
401(k) plan with 100% company matching for the first 4% contributed
15 days of PTO each year
Remote work arrangement