ReWorks Solutions

Operations

• Provide administrative support for insurance operations and client services
• Maintain and update policy records, client information, and operational documentation
• Process insurance-related documentation, applications, and policy updates
• Coordinate communication between clients, carriers, and internal departments
• Monitor operational workflows to ensure timely processing and compliance
• Assist with reporting, data entry, and record management tasks
• Respond to client inquiries and resolve administrative issues professionally
• Track deadlines, renewals, and outstanding documentation requirements
• Support process improvement initiatives and operational efficiency
• Ensure compliance with company policies and industry regulations

Insurance Administration – Operations Specialist

Administration

• Provide administrative support for ABA operations and clinical teams
• Manage scheduling, appointments, and staff coordination
• Maintain accurate client records and documentation in compliance with company policies
• Assist with onboarding, credentialing, and employee documentation
• Coordinate communication between therapists, families, and internal departments
• Support billing, authorizations, and insurance-related administrative tasks
• Monitor and update spreadsheets, databases, and reporting systems
• Handle incoming emails, calls, and administrative inquiries professionally
• Ensure compliance with HIPAA and confidentiality requirements
• Assist management with operational and administrative projects as needed

Administrator, ABA

Bookkeeper

• - Manage day-to-day accounting tasks, including accounts payable and receivable, payroll processing, and bank reconciliations.
• - Maintain accurate financial records and propel timely reporting of financial data to management.
• - Coordinate office administration tasks, including scheduling meetings, managing supplies, and supporting internal communication.
• - Assist in budgeting and forecasting to ensure financial efficiency.
• - Prepare and present financial reports, ensuring compliance with accounting standards.
• - Implement and maintain policies and procedures to improve overall office operations and efficiency.
• - Act as the first point of contact for administrative inquiries, providing excellent customer service to clients and vendors.

Bookkeeper – Office Administrator

Backend Engineer

• Develop and maintain web applications using PHP and the Laravel framework.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Write clean, well-structured, and efficient code while adhering to best practices.
• Debug and troubleshoot issues that arise during development or after deployment.
• Implement new features and enhancements based on project requirements and user feedback.
• Conduct code reviews and provide constructive feedback to team members.
• Stay up-to-date with the latest industry trends and technologies related to PHP and Laravel development.

Php Programmer, Laravel

Payroll

• Process and run payroll accurately and on schedule
• Generate payroll reports and ensure all data is accurate and up to date
• Review payroll information for discrepancies and resolve issues promptly
• Respond to employee payroll inquiries in a timely and professional manner
• Maintain and update payroll records, ensuring compliance with company policies
• Collaborate with HR and operations teams to ensure accurate employee data
• Assist with audits and payroll reconciliations as needed
• Manage and track payroll-related tasks using internal systems and tools
• Ensure deadlines are met while maintaining a high level of accuracy

Payroll Coordinator

QA Engineer

• Conduct quality assurance reviews of ABA sessions to ensure accuracy, compliance, and adherence to company standards
• Monitor session data and documentation within CentralReach (or similar CRM systems)
• Identify gaps, inconsistencies, or errors in session reporting and provide actionable feedback
• Train and onboard therapists on CentralReach, including session uploads, data entry, and best practices
• Act as a point of support for therapists requiring assistance with system usage or QA-related queries
• Develop and maintain QA guidelines, training materials, and process documentation
• Collaborate with clinical and operations teams to improve workflows and data accuracy
• Track QA performance metrics and provide regular reporting to leadership
• Continuously identify opportunities to improve processes, efficiency, and training methods

QA Supervisor – Operations, ABA

Human Resources

• Coordinate daily HR operations, including recruitment support, onboarding, and employee record management.
• Assist with organizing training sessions, performance evaluations, and employee engagement initiatives.
• Serve as a point of contact for employees regarding HR policies, benefits, and procedures.
• Maintain accurate and confidential employee records and ensure compliance with company policies.
• Collaborate with internal teams to support HR projects and process improvements.
• Prepare HR reports and assist with payroll coordination as needed.
• Monitor and track HR metrics to support data-driven decision making.

HR Coordinator

Accounts Payable

• Manage the accounts payable and accounts receivable functions, including invoice processing, payments, collections, and reconciliations.
• Ensure accurate and timely recording of financial transactions and maintain comprehensive financial records.
• Prepare monthly financial reports related to cash flow, aging reports, and account reconciliations.
• Communicate effectively with vendors, clients, and internal teams to resolve discrepancies and ensure smooth operations.
• Assist with month-end and year-end closing procedures, including preparing schedules and supporting documentation.
• Support process improvements to enhance efficiency and accuracy in AP/AR operations.

Accounts Payable / Accounts Receivable

• Provide day-to-day HR support across the organisation
• Assist with payroll-related queries, including investigating and resolving payment discrepancies
• Conduct background checks and ensure compliance with hiring requirements
• Manage cancellations, schedule changes, and employee updates accurately and efficiently
• Maintain and update employee records and HR documentation
• Support HR-related projects and process improvements
• Act as a point of contact for employee queries, providing clear and timely communication
• Collaborate with internal teams to ensure smooth HR operations

HR Specialist

Onboarding Specialist

• Manage the full onboarding process for new hires, ensuring a smooth and positive experience
• Maintain consistent communication with new and existing staff to support engagement and retention
• Build and nurture strong relationships with team members across the organisation
• Coordinate onboarding schedules, documentation, and system access
• Utilise tools such as Google Workspace (Docs, Sheets, Drive, etc.) to manage records and workflows
• Act as a point of contact for HR-related queries from staff
• Support HR administrative tasks, including maintaining employee records and compliance documentation
• Collaborate with internal teams to ensure onboarding processes are efficient and up to date
• Monitor onboarding progress and follow up to ensure completion of all required steps

HR – Onboarding Coordinator

Administrative Assistant

• Receive and manage customer orders via phone and other communication channels
• Provide excellent customer service with clear, professional phone communication
• Process orders accurately and efficiently
• Track and follow up on orders to ensure timely delivery
• Source specific products based on customer requirements
• Prepare and provide quotes to customers as needed
• Maintain organized records of orders, quotes, and communications
• Coordinate with suppliers and internal teams to ensure smooth operations

Office Manager

Recruitment

• Source, screen, and recruit qualified ABA professionals including BCBAs, RBTs, and other clinical staff.
• Utilize proactive sourcing techniques including LinkedIn, job boards, networking, and industry-specific platforms.
• Manage candidate pipelines and coordinate recruitment processes in collaboration with hiring managers and clinical leadership.
• Conduct interviews and assessments to ensure candidates meet job requirements and company culture fit.
• Maintain detailed and accurate candidate records using applicant tracking systems.
• Develop and implement innovative sourcing strategies to attract top ABA talent.
• Maintain consistent communication with candidates throughout the hiring process to ensure a positive candidate experience.
• Meet recruitment goals within established timelines while maintaining high quality standards.

ABA Recruiter

Claims Specialist

• Process and adjudicate insurance claims according to company policies and regulations, ensuring accuracy and compliance.
• Review and analyze claims to identify any discrepancies or issues requiring resolution.
• Communicate with insurance companies, healthcare providers, and patients to address claims-related inquiries and disputes.
• Collaborate with internal teams to gather necessary documentation and information to support claim decisions.
• Maintain detailed records of claims activity and ensure timely follow-up on outstanding claims.
• Stay updated on industry changes and payer policies to optimize claims processing and reimbursement rates.

Executive Assistant

• Provide comprehensive administrative support to various departments, ensuring smooth virtual office operations.
• Manage calendars, schedule meetings, and coordinate appointments for team members.
• Handle email correspondence, respond to client inquiries, and maintain professional communication.
• Assist with data entry, document preparation, and report generation.
• Support project management tasks, including tracking progress and coordinating with team members.
• Conduct internet research and compile relevant information as needed.
• Collaborate with remote teams using digital communication tools to ensure efficient workflow.

Virtual Assistant

Manager

• - Manage and lead the ABA credentialing team to ensure timely completion of credentialing and recredentialing tasks.
• - Maintain and develop relationships with insurance payers, providers, and regulatory agencies.
• - Stay current on ABA credentialing standards, payer policies, and regulatory requirements.
• - Identify and implement process improvements to increase efficiency.
• - Provide training and support for credentialing staff to uphold best practices.
• - Monitor credentialing metrics and generate regular compliance reports.
• - Coordinate with HR and leadership on provider onboarding and terminations relating to credentialing.
• - Handle audits and respond to credentialing inquiries from external entities.