ReWorks Solutions

Compliance

• Play a key part in establishing and developing the healthcare admissions documentation compliance function.
• Review patient admission documentation, ensure compliance with legal and regulatory requirements.
• Support the development of new processes and SOPs.
• Help build a scalable compliance function as the business continues to grow.
• Review patient admission agreements to ensure compliance with consent and capacity requirements.
• Assess whether patients had the legal capacity to sign documentation at the time of admission.
• Verify that third-party representatives have the appropriate legal authority to sign on a patient's behalf.
• Identify, investigate, and flag incomplete, inaccurate, or non-compliant documentation.
• Escalate complex or high-risk cases where necessary.
• Conduct structured audits of historical patient admission agreements across multiple healthcare facilities.
• Identify documentation gaps and compliance risks.
• Support remediation efforts by accurately documenting audit findings.
• Perform ongoing daily reviews of newly completed admission documentation to ensure continued compliance.
• Assist in establishing and implementing standard operating procedures (SOPs) for the compliance function.
• Develop and maintain process documentation and audit standards.
• Help build a scalable compliance framework that can support future organisational growth.
• Following training, provide guidance and quality oversight to other remote audit team members as the department expands.
• Promote consistent interpretation and application of compliance requirements.
• Support the onboarding and training of new team members as the compliance function grows.
• Prepare clear end-of-day reports outlining:
• - Audits completed
• - Compliance concerns identified
• - Outstanding issues and escalations
• Maintain organised, audit-ready records and documentation.

HealthCare Compliance Specialist

Clerk

• Serve as the first point of contact for new and existing patients via phone, email, and other communication channels.
• Complete new patient intake by collecting demographic, medical, insurance, and referral information.
• Schedule, reschedule, and confirm patient appointments while optimizing provider schedules.
• Verify insurance eligibility and ensure all required documentation is received prior to appointments.
• Obtain and upload patient records, referrals, authorizations, and consent forms.
• Maintain accurate patient records within the Electronic Medical Record (EMR/EHR) system.
• Coordinate with providers, clinical staff, and patients to ensure a smooth admissions process.
• Respond professionally to patient inquiries and provide updates regarding appointments and documentation.
• Follow up with patients to obtain missing information and confirm upcoming appointments.
• Ensure all patient information is entered accurately while maintaining confidentiality and HIPAA compliance.
• Assist with administrative tasks and support the healthcare team as needed.

Admissions Clerk

Scheduler

• Coordinate and maintain schedules for ABA therapy services.
• Communicate with parents, therapists, and clinical staff to arrange and adjust appointments.
• Make a high volume of outbound and inbound calls daily to confirm, update, and resolve scheduling needs.
• Proactively identify scheduling conflicts and implement effective solutions.
• Use sound judgment to make scheduling decisions with minimal supervision.
• Provide professional, courteous, and timely customer service to all stakeholders.
• Maintain accurate scheduling records and documentation.
• Take ownership of scheduling processes to ensure continuity of care and operational efficiency.

ABA Scheduler

Estimator

• Review architectural drawings, specifications, and project documents for Division 8 scope requirements
• Prepare accurate cost estimates for doors, frames, hardware, and locking systems
• Perform quantity takeoffs and material calculations
• Coordinate with suppliers and vendors to obtain pricing and product information
• Analyze bid documents, addenda, and project revisions
• Prepare and submit proposals and bid packages within deadlines
• Collaborate with project managers, sales teams, and clients regarding project requirements
• Maintain organized estimating records and project documentation
• Identify value engineering opportunities and cost-saving solutions
• Ensure estimates align with company standards, project specifications, and industry regulations

Estimator, Division 8

Trainer

• Conduct one-on-one onboarding and training sessions with RBTs
• Train RBTs on company systems, processes, and session note requirements
• Guide therapists through software usage and workflow expectations
• Answer questions related to processes, documentation, and ABA operational procedures
• Support RBTs during onboarding and early-stage integration
• Act as a professional and supportive point of contact for therapists
• Assist in maintaining training materials, guides, and onboarding documentation
• Monitor onboarding progress and ensure completion of required training milestones
• Identify areas where additional coaching or support may be needed
• Collaborate with leadership and operational teams to improve onboarding and training processes
• Support therapist engagement, retention, and successful integration into the organization
• Maintain accurate records of training activities, onboarding progress, and therapist communications

RBT Trainer

Dispatcher

• Receive scheduled trip requests via Zoho Desk and MOVI.
• Review trip details for accuracy, including pickup/drop-off times, locations, level of service, and special accommodations.
• Verify eligibility, authorization, and trip readiness prior to dispatch.
• Assign trips to drivers based on availability, vehicle type, location, and service level.
• Communicate trip details clearly to drivers, including changes, special instructions, or urgent requests.
• Monitor driver status throughout the day to ensure adherence to schedules.
• Track active trips and monitor on-time performance.
• Address delays, no-shows, cancellations, and breakdowns in real time.
• Provide drivers with routing guidance and support as needed.
• Serve as a point of contact for doctor offices, facilities, staff and family members regarding transportation status.
• Provide ETA updates and resolve service concerns promptly and professionally.
• Coordinate with facilities for wait times, return trips, and same-day changes.
• Enter and update trip statuses in dispatch and transportation management systems.
• Accurately document incidents, delays, cancellations, and service issues.
• Ensure all required trip notes and compliance documentation are completed.
• Proactively identify and resolve scheduling conflicts, missed trips, or coverage gaps.
• Escalate issues appropriately and collaborate with schedulers and management to ensure continuity of service.
• Support after-hours or urgent trip needs when required.

Dispatcher – NEMT

Operations

• Provide administrative support to the operations team.
• Coordinate schedules, meetings, and operational tasks.
• Assist with patient, provider, and referral coordination.
• Maintain accurate records and documentation.
• Monitor workflows and follow up on outstanding tasks.
• Communicate professionally with patients, providers, and internal teams via phone and email.
• Assist with reporting, data entry, and process improvements.
• Ensure compliance with company policies and healthcare regulations.

Healthcare Operations Assistant

Financial Planning and Analysis

• Manage executive calendars, meetings, travel arrangements, and scheduling.
• Prepare reports, presentations, and business documentation.
• Track deadlines and ensure critical tasks are completed on time.
• Coordinate follow-ups and action items across multiple projects.
• Assist with company formations, entity registrations, and corporate filings.
• Maintain corporate records and compliance documentation.
• Complete banking, registration, and compliance-related paperwork accurately.
• Liaise with attorneys, accountants, and external service providers.
• Maintain deal pipelines, project trackers, and reporting spreadsheets.
• Assist with data analysis, reporting, and business administration.
• Work with financial information including revenue, expenses, and profitability metrics.
• Support investment, acquisition, and corporate development initiatives as required.
• Review contracts and identify key differences between document versions.
• Summarize legal, financial, and operational documents.
• Coordinate communication between internal and external stakeholders.
• Maintain organized digital filing systems and document repositories.
• Utilize tools such as ChatGPT, Excel, Zoom, and Google Workspace to improve efficiency.
• Conduct research and present findings and recommendations.
• Identify opportunities to streamline administrative and operational processes.

Executive Assistant – Corporate & Finance Operations

Human Resources

• Support the recruitment process, including sourcing, screening, scheduling, and interviewing candidates.
• Assist with onboarding and offboarding activities.
• Maintain employee records and HR documentation.
• Coordinate staffing needs and support workforce planning efforts.
• Respond to employee inquiries and provide administrative HR support.
• Assist with compliance, background checks, and other HR-related processes.
• Collaborate with management to support hiring and retention initiatives.

HR Assistant

Accountant

• Perform full-cycle accounting activities across multiple entities.
• Manage accounts payable (AP) posting and cash postings.
• Prepare and post payroll journal entries.
• Record and maintain accruals.
• Complete account reconciliations and investigate discrepancies.
• Review financial statements for accuracy and completeness.
• Assist with month-end and year-end close processes.
• Identify opportunities to improve accounting workflows through automation and AI-driven solutions.

Staff Accountant

Manager

• Serve as the primary point of contact for families and RBTs throughout active services.
• Coordinate and resolve scheduling changes, call-outs, cancellations, and other day-to-day operational issues.
• Proactively communicate with parents, caregivers, and staff to ensure concerns are addressed promptly.
• Collaborate with BCBAs, Recruiting, Scheduling, Billing, and Authorizations teams to ensure cases run smoothly.
• Order client materials and manage spending within assigned client budgets.
• Develop a strong understanding of CentralReach and provide first-line support for system-related questions and troubleshooting.
• Escalate system issues when necessary and follow through to resolution.
• Monitor active cases to identify risks to client or staff retention and implement proactive solutions.
• Maintain accurate case documentation and ensure all case information remains up to date.
• Build strong relationships with families and staff while delivering exceptional customer service throughout the client's ABA journey.

Case Manager

Administrative Assistant

• Manage client intake processes from referral through onboarding
• Communicate professionally with families, caregivers, and internal team members
• Collect, review, and maintain intake documentation and client records
• Guide families through the intake process and explain agency procedures
• Coordinate appointments, assessments, and onboarding activities
• Process payroll accurately and in a timely manner
• Maintain payroll records and assist with payroll-related inquiries
• Ensure payroll and intake documentation is complete and accurate
• Maintain and update records within CentralReach and payroll systems
• Support administrative operations and workflow management
• Prepare reports, track documentation, and maintain organized records
• Assist with additional administrative, intake, and payroll-related tasks as required

Intake, Payroll & Administrative Coordinator

Recruitment

• Match therapists with clients based on availability, location, and service needs
• Coordinate therapist schedules, placements, and staffing assignments
• Support clinician retention initiatives and engagement efforts
• Assist with recruitment activities, candidate sourcing, and hiring coordination
• Manage staffing-related communication with therapists, families, and internal teams
• Monitor open cases and staffing needs to ensure timely placements
• Collaborate with case coordination and operational teams to support service delivery
• Maintain accurate staffing records, documentation, and reporting
• Track staffing metrics and placement outcomes
• Support additional staffing, recruitment, and operational tasks as required

Staffing Coordinator – Talent Acquisition Specialist

Executive Assistant

• Coordinate and manage scheduling for client appointments, meetings, and project timelines.
• Update and maintain scheduling systems to reflect accurate availability and bookings.
• Communicate with clients and internal teams to confirm schedules and address changes.
• Monitor and resolve scheduling conflicts to optimize resource utilization.
• Maintain accurate records of schedules and related communications.
• Provide administrative support related to scheduling activities as needed.

Personal Assistant

• Update and maintain Monday.com boards and operational workflows
• Build and maintain dashboards and reporting tools
• Troubleshoot and monitor Make.com automations
• Create and maintain Standard Operating Procedures (SOPs)
• Organize and manage SharePoint documentation
• Create KPI reports and operational metrics
• Audit workflow data for accuracy and process improvement
• Support leadership initiatives and operational projects
• Assist with process documentation and workflow optimization
• Manage multiple projects and priorities simultaneously
• Maintain accurate records, reports, and operational documentation
• Support additional operational and administrative tasks as required