ReWorks Solutions

Administrative Assistant

• Manage client intake processes from referral through onboarding
• Communicate professionally with families, caregivers, and internal team members
• Collect, review, and maintain intake documentation and client records
• Guide families through the intake process and explain agency procedures
• Coordinate appointments, assessments, and onboarding activities
• Process payroll accurately and in a timely manner
• Maintain payroll records and assist with payroll-related inquiries
• Ensure payroll and intake documentation is complete and accurate
• Maintain and update records within CentralReach and payroll systems
• Support administrative operations and workflow management
• Prepare reports, track documentation, and maintain organized records
• Assist with additional administrative, intake, and payroll-related tasks as required

Intake, Payroll & Administrative Coordinator

Recruitment

• Match therapists with clients based on availability, location, and service needs
• Coordinate therapist schedules, placements, and staffing assignments
• Support clinician retention initiatives and engagement efforts
• Assist with recruitment activities, candidate sourcing, and hiring coordination
• Manage staffing-related communication with therapists, families, and internal teams
• Monitor open cases and staffing needs to ensure timely placements
• Collaborate with case coordination and operational teams to support service delivery
• Maintain accurate staffing records, documentation, and reporting
• Track staffing metrics and placement outcomes
• Support additional staffing, recruitment, and operational tasks as required

Staffing Coordinator – Talent Acquisition Specialist

Executive Assistant

• Coordinate and manage scheduling for client appointments, meetings, and project timelines.
• Update and maintain scheduling systems to reflect accurate availability and bookings.
• Communicate with clients and internal teams to confirm schedules and address changes.
• Monitor and resolve scheduling conflicts to optimize resource utilization.
• Maintain accurate records of schedules and related communications.
• Provide administrative support related to scheduling activities as needed.

Personal Assistant

Operations

• Update and maintain Monday.com boards and operational workflows
• Build and maintain dashboards and reporting tools
• Troubleshoot and monitor Make.com automations
• Create and maintain Standard Operating Procedures (SOPs)
• Organize and manage SharePoint documentation
• Create KPI reports and operational metrics
• Audit workflow data for accuracy and process improvement
• Support leadership initiatives and operational projects
• Assist with process documentation and workflow optimization
• Manage multiple projects and priorities simultaneously
• Maintain accurate records, reports, and operational documentation
• Support additional operational and administrative tasks as required

Operations Assistant

Account Manager

• - Lead client communication with professionalism, clarity, and consistency.
• - Conduct regular check-ins, performance reviews, and service delivery updates.
• - Understand client needs deeply and translate them into clear operational actions.
• - Manage expectations around performance, hours, deliverables, and communication.
• - Build strong, trusting relationships with contractors.
• - Provide guidance, clarity, and support on expectations, workflows, and KPIs.
• - Address performance concerns early with structured feedback.
• - Ensure contractors feel supported, valued, and aligned with client needs.
• - Maintain structured workflows, SOPs, and documentation for each account.
• - Ensure smooth onboarding of new contractors, including access, documentation, and expectations.
• - Keep all updates and actions accurately recorded in Zoho CRM.
• - Collaborate with Recruitment, Sales, Operations, and Finance to ensure seamless delivery.
• - Proactively identify and address any challenges affecting the client–contractor relationship.
• - Resolve concerns with professionalism, clarity, and urgency.
• - Facilitate constructive conversations when expectations need alignment.
• - Ensure all issues are handled in a way that protects relationships and maintains service quality.
• - Track and report on contractor performance, client satisfaction, hours, attendance, and risks.
• - Provide structured weekly or monthly updates to clients and internal leadership.

Sales

• Support and manage sales automation workflows and outreach processes
• Maintain and update CRM systems and sales databases
• Assist with lead generation, outreach coordination, and follow-up activities
• Monitor automation campaigns and ensure accurate workflow execution
• Coordinate communication with prospects, clients, and internal teams
• Track sales activities, reporting metrics, and operational updates
• Identify opportunities to improve sales processes and automation efficiency
• Maintain accurate documentation and workflow records
• Support administrative and operational sales tasks as required
• Assist with additional sales operations and automation projects as needed

Sales Automation Specialist

Video Editor

• Edit and assemble recorded footage into a polished final product that meets company standards and project objectives.
• Collaborate with creative teams to understand project goals, target audience, and overall vision.
• Incorporate graphics, music, and sound effects as necessary to enhance video content.
• Review and process recordings, ensuring high-quality output and adherence to deadlines.
• Stay updated on industry trends, techniques, and best practices in video editing and production.
• Organize and maintain video files and archives for easy access and project continuity.

Senior Video Editor

Client Services Representative

• Lead, manage, and mentor the client services team to achieve performance goals and ensure professional development.
• Develop and implement client service protocols and best practices to enhance client experiences.
• Serve as a senior point of contact for escalated client issues and complex inquiries, ensuring timely resolution.
• Collaborate with sales, operations, and product teams to align client services strategies with company objectives.
• Analyze client feedback and service metrics to identify areas for improvement and implement action plans.
• Drive process improvements to increase efficiency and effectiveness within the client services department.
• Report on team performance, client satisfaction, and service KPIs to senior management.

Client Services Lead

• Coordinate and manage the full intake process from start to finish
• Communicate professionally and compassionately with families, providers, and staff
• Collect and maintain required intake documentation and records
• Schedule appointments and coordinate intake-related activities
• Follow up with families and providers to ensure timely completion of intake requirements
• Maintain accurate records, workflows, and intake tracking documentation
• Ensure all cases move efficiently through intake and onboarding processes
• Follow company processes and workflows accurately
• Manage multiple clients, schedules, and administrative tasks simultaneously
• Support additional intake coordination and administrative tasks as required

Virtual Assistant, Intake Specialist

• Serve as a primary point of contact for client communication and support
• Build and maintain strong client relationships through proactive engagement and follow-up
• Support onboarding, account management, and ongoing client success initiatives
• Coordinate internally with cross-functional teams to ensure seamless service delivery
• Maintain accurate client records, workflows, and project updates across company platforms
• Assist with outreach, scheduling, reporting, and operational tasks as needed
• Utilize automation and workflow tools to improve efficiency and scalability
• Quickly learn and adapt to new systems, software, and emerging technologies
• Identify opportunities to improve client experience and internal processes

Client Service Associate

Customer Support

• Provide exceptional customer service by managing inquiries via phone, email, and chat in a timely and professional manner.
• Perform general administrative duties including scheduling, data entry, and document management.
• Maintain organized records and files to ensure efficient operations.
• Coordinate communication between clients, vendors, and internal teams to facilitate smooth workflows.
• Assist with resolving customer issues and escalating them when necessary.
• Support daily operational tasks to improve process efficiency and client satisfaction.

Admin, Customer Service

Compliance

• Oversee healthcare compliance processes and regulatory requirements
• Monitor adherence to healthcare laws, regulations, and company policies
• Maintain compliance records, documentation, and reporting systems
• Assist with internal audits, investigations, and compliance reviews
• Develop and update compliance procedures, policies, and training materials
• Coordinate compliance-related communication with internal teams and external stakeholders
• Identify compliance risks and support corrective action initiatives
• Support HIPAA compliance and confidentiality standards
• Track regulatory updates and ensure operational compliance with industry requirements
• Prepare reports and assist leadership with compliance monitoring and operational improvements

Healthcare Compliance Manager

Marketing

• Manage and maintain the company’s social media platforms (posting, scheduling, and engagement).
• Create and publish content to promote available units, property updates, and community highlights.
• Respond to social media inquiries and direct messages in a timely and professional manner.
• Monitor engagement and assist in developing strategies to increase online visibility and lead generation.
• Assist with marketing available rental units across various platforms.
• Respond to leasing inquiries and provide information to prospective tenants.
• Schedule and coordinate property viewings.
• Support the leasing process by collecting applications and maintaining leasing records.
• Serve as a point of contact for tenant questions and general communication.
• Maintain positive relationships with tenants and ensure timely responses to requests.
• Assist with coordinating maintenance requests and communicating updates to tenants.
• Maintain accurate tenant records and documentation.

Social Marketing

Accounts Payable

• Process and verify invoices accurately and in a timely manner
• Maintain accounts payable records and vendor information
• Reconcile vendor statements and resolve discrepancies
• Prepare and process payment runs according to company procedures
• Communicate with vendors regarding invoices, payments, and account inquiries
• Assist with month-end closing and financial reporting support
• Ensure compliance with financial policies and accounting procedures
• Maintain organized financial documentation and records
• Support accounting and finance teams with administrative tasks as needed
• Monitor outstanding payables and assist with cash flow tracking

Accounts Payable Specialist

• Manage full-cycle recruitment for healthcare and administrative positions
• Source, screen, and interview candidates through various recruitment channels
• Coordinate interviews and communicate with hiring managers and candidates
• Maintain applicant tracking systems and candidate records
• Post and manage job advertisements across recruitment platforms
• Support onboarding and employee documentation processes
• Assist with HR administration, employee records, and compliance documentation
• Coordinate communication between employees, management, and HR teams
• Track recruitment metrics and hiring progress
• Support employee engagement and HR operational initiatives
• Ensure compliance with company policies and employment regulations