ReWorks Solutions

Medical Receptionist

• Welcome and assist patients in a professional and friendly manner.
• Answer incoming phone calls, emails, and other patient enquiries.
• Schedule, reschedule, and confirm patient appointments.
• Register new patients and ensure all required documentation is completed accurately.
• Verify patient information and maintain accurate electronic records.
• Assist patients with completing forms and obtaining any outstanding documentation.
• Coordinate communication between patients, healthcare providers, and internal departments.
• Follow up with patients regarding appointments, documentation, and general enquiries.
• Maintain confidentiality of patient information in accordance with company policies and applicable privacy regulations.
• Manage clinician calendars and appointment availability.
• Process referrals and update patient records as required.
• Respond to patient concerns and escalate complex issues when necessary.
• Perform general administrative duties including filing, data entry, and document management.
• Ensure a high standard of customer service is maintained at all times.

Medical Biller

• Prepare and submit medical claims to insurance companies and patients for services rendered, ensuring adherence to all billing regulations.
• Review and follow up on outstanding claims, identifying and resolving discrepancies as needed.
• Maintain accurate billing records and documentation, updating patient and payer information as necessary.
• Communicate with healthcare providers, insurance representatives, and patients to clarify and resolve billing issues.
• Monitor payment trends and assist in maintaining accounts receivable to ensure optimal cash flow.
• Stay updated on changes in billing regulations and reimbursement policies to ensure compliance.

Operations

• Coordinate all operational activities following project handover from the sales team.
• Order construction materials and equipment based on project requirements.
• Liaise with suppliers, vendors, and subcontractors to ensure timely procurement and delivery.
• Track orders from purchase through delivery and resolve any delays or supply issues.
• Maintain project schedules and ensure materials arrive according to construction timelines.
• Monitor project costs and maintain accurate budget records.
• Compare supplier pricing and negotiate where appropriate to achieve cost savings.
• Keep detailed records of purchases, invoices, delivery schedules, and project documentation.
• Communicate regular project status updates to internal teams and management.
• Coordinate multiple active construction projects simultaneously while meeting deadlines.
• Identify potential scheduling or supply chain issues before they impact project timelines.
• Ensure operational processes are followed and continuously look for ways to improve efficiency.
• Assist with administrative and operational tasks that support successful project completion.

Operations Coordinator

Compliance

• Manage and coordinate the credentialing process for healthcare providers, ensuring the timely submission and approval of all required documentation.
• Verify professional credentials, licenses, certifications, and education records accurately.
• Maintain up-to-date provider credentialing files and databases.
• Communicate with healthcare providers, insurance companies, and relevant regulatory bodies to resolve credentialing issues.
• Track renewal deadlines and ensure all recredentialing processes are completed on time.
• Support compliance efforts by preparing documentation for audits and quality assurance.
• Collaborate with internal teams to facilitate smooth onboarding and credentialing of new providers.

Healthcare and Compliance Administrator

Medical Billing and Coding

• Prepare, review, and submit accurate medical claims to insurance providers and government healthcare programmes.
• Monitor submitted claims and track their progress through to payment.
• Investigate and resolve rejected, denied, or unpaid claims.
• Perform accounts receivable (A/R) follow-up to ensure timely reimbursement.
• Submit corrected claims and appeals where necessary.
• Ensure all claims are submitted within payer filing deadlines.
• Maintain accurate provider, patient, and billing records.
• Review billing documentation for completeness and accuracy before claim submission.
• Verify billing information and resolve discrepancies.
• Maintain organised billing files and supporting documentation.
• Liaise with insurance companies, governing agencies, and healthcare providers regarding billing enquiries and claim status.
• Build and maintain effective working relationships with providers, management, and external stakeholders.
• Provide updates on outstanding claims and reimbursement issues.
• Ensure billing activities comply with healthcare regulations, payer requirements, and company policies.
• Maintain confidentiality of patient and provider information.
• Support internal audits and quality assurance processes.

Medical Billing Administrator

General

• Analyse current business processes and workflows to identify inefficiencies, bottlenecks, and opportunities for automation.
• Collaborate with stakeholders to understand operational challenges and recommend automation solutions.
• Document existing and future-state workflows.
• Design, develop, and implement scalable workflow automation solutions using automation platforms, APIs, scripts, and AI-powered tools.
• Build automated workflows that improve productivity and reduce manual intervention.
• Configure automations to support business operations across multiple departments.
• Develop and maintain API integrations between business systems and third-party applications.
• Connect software platforms and databases to enable seamless data flow.
• Configure webhooks and integration logic to ensure reliable communication between systems.
• Troubleshoot and resolve integration issues.
• Monitor automation workflows to ensure optimal performance.
• Investigate and resolve automation failures, bugs, and system errors.
• Perform regular maintenance, testing, and updates to existing automations.
• Continuously optimise workflows to improve efficiency and scalability.
• Create and maintain technical documentation for workflows, integrations, and automation processes.
• Train users on newly implemented automations where required.
• Provide ongoing support and recommendations for continuous process improvement.

Automation Specialist

Administration

• Perform primary source verification of healthcare provider licenses, medical degrees, certifications, training, and professional credentials.
• Verify provider eligibility with licensing boards, regulatory authorities, and credentialing organizations.
• Ensure all credentialing documentation is complete, accurate, and compliant with regulatory and organizational requirements.
• Monitor license, certification, and registration expiration dates and coordinate timely renewals.
• Prepare, complete, and submit provider enrolment applications to private medical insurance networks and government healthcare programs.
• Manage provider identification numbers and government health registry listings.
• Track enrolment applications from submission through approval and resolve any outstanding requirements.
• Work proactively to prevent enrolment delays that may impact provider billing or reimbursement.
• Maintain accurate and confidential electronic and physical provider credentialing files.
• Ensure all provider records remain current and compliant with internal policies and external regulatory standards.
• Conduct regular audits of provider files to ensure completeness and accuracy.
• Maintain documentation in accordance with healthcare privacy and compliance regulations.
• Guide healthcare providers through the credentialing and onboarding process, ensuring all required documentation is submitted.
• Serve as the primary point of contact between healthcare providers, medical licensing boards, insurance companies, and credentialing organizations.
• Respond to credentialing and enrolment queries in a professional and timely manner. Provide regular progress updates to hospital leadership, human resources, and other internal stakeholders.

Healthcare Administrator

Recruitment

• Source, screen, and recruit qualified healthcare professionals, including nurses, therapists, caregivers, and other clinical staff.
• Manage high-volume recruitment pipelines and maintain a steady flow of candidates.
• Coordinate urgent and shift-based placements to meet client staffing requirements.
• Conduct interviews, reference checks, and candidate assessments.
• Verify licenses, certifications, credentials, and other compliance requirements.
• Maintain accurate candidate records and recruitment documentation.
• Build and maintain strong relationships with healthcare professionals and clients.
• Collaborate with internal teams to ensure timely and successful placements.
• Monitor candidate availability and manage scheduling for temporary and locum assignments.

Healthcare Recruiter

Account Executive

• Manage and respond to inbound sales enquiries in a professional and timely manner.
• Serve as the first point of contact for prospective clients.
• Explain the company's services and answer client questions confidently.
• Qualify inbound enquiries before scheduling appointments with the Sales Representative.
• Schedule meetings and manage calendars.
• Follow up with prospective clients throughout the sales process.
• Manage and maintain the sales pipeline, ensuring all opportunities are accurately updated.
• Prepare, issue, and coordinate client contracts.
• Coordinate the client onboarding process and ensure all required documentation is completed.
• Maintain accurate CRM records and sales activity.
• Enrich and maintain prospect and client data using Apollo and other sales tools.
• Execute targeted email outreach campaigns.
• Work closely with the Sales Representative to ensure a seamless handover and excellent client experience.
• Provide general sales administration and operational support.

Internal Sales Representative

Estimator

• Review architectural drawings, specifications, and project documents for Division 8 scope requirements
• Prepare accurate cost estimates for doors, frames, hardware, and locking systems
• Perform quantity takeoffs and material calculations
• Coordinate with suppliers and vendors to obtain pricing and product information
• Analyze bid documents, addenda, and project requirements
• Prepare and submit proposals and bid packages within deadlines
• Collaborate with project managers, sales teams, and clients regarding project requirements
• Maintain organized estimating records and project documentation
• Identify value engineering opportunities and cost-saving solutions
• Ensure estimates align with company standards, project specifications, and industry regulations

Financial Planning and Analysis

• Coordinate financial and administrative activities across approximately 15 skilled nursing facilities.
• Manage patient billing, insurance administration, payment collections, and family follow-up.
• Liaise with families, internal departments, insurance providers, Social Security, Medicaid, and other external agencies.
• Manage multiple active cases and projects simultaneously while ensuring deadlines are met.
• Research, investigate, and independently resolve complex financial and administrative issues.
• Track outstanding matters and proactively drive them through to completion.
• Ensure documentation is accurate, complete, and compliant, recognizing that even minor errors can have significant financial or regulatory implications.
• Communicate regular progress updates and escalate issues where appropriate.
• Assist with operational improvements and support broader finance and administrative initiatives as the department grows.

Finance Coordinator

Receptionist

• Schedule, reschedule, and confirm patient appointments.
• Answer incoming calls and respond to patient enquiries professionally and efficiently.
• Coordinate communication between patients, healthcare providers, and other departments.
• Maintain accurate patient records and update healthcare systems.
• Assist patients with appointment-related questions and follow-up requests.
• Monitor provider schedules and ensure appointments are appropriately allocated.
• Coordinate referrals and follow-up appointments where required.
• Verify patients' insurance eligibility and benefits.
• Obtain and process prior authorisations for medical services and treatments.
• Coordinate home healthcare services and specialist referrals as required.
• Work closely with case managers, clinicians, and healthcare providers to ensure continuity of patient care.
• Ensure all patient information is captured accurately and maintained confidentially.
• Respond to emails and other patient communications in a timely manner.
• Support the day-to-day administrative operations of the healthcare team.
• Deliver a professional, compassionate, and patient-focused experience throughout every interaction.

Healthcare Receptionist

Human Resources

• The HR Administrator is responsible for providing administrative support across the contractor and employee lifecycle, with a primary focus on onboarding, contract administration, recruitment coordination, HR record management, and interview scheduling.
• Ensure all information required for contract generation is accurate and complete, including:
• - Start dates
• - Salary and remuneration details
• - Client billing rates
• - Paid Time Off (PTO) allocations
• - Full-time or Part-time status
• - Equipment requirements
• - Assist with contract amendments, queries, addendums, and contractual updates where applicable
• Maintain accurate employee and contractor records across all HR systems.
• Add all new contractors to the Employee Database and update records as required.
• Maintain termination records and ensure contractor databases remain accurate and up to date.
• Update monthly new hire reports and HR tracking documents.
• Assist with payroll preparation sheet by ensuring new starter information is complete before payroll deadlines.
• Monitor probation review dates where applicable.
• Maintain HR files and ensure all documentation is complete, organised, and compliant.
• Maintain equipment allocation records for contractors.
• Ensure confidentiality of all employee, contractor, and company information.
• Preparation of increase, promotion and confirmation letters for contractors.
• Monitor recruitment channels and interview feedback to ensure all successful hires are captured and progressed through the onboarding process.
• Prepare candidates for interviews by providing interview guidance, confirming role details, explaining interview expectations, and ensuring they are fully prepared.
• Coordinate and schedule interviews between candidates, clients, recruiters, and Account Managers.
• Manage interview calendars, send interview invitations, confirmations, reminders, and follow-up communications.
• Liaise with clients, candidates, recruiters, and Account Managers to coordinate interview availability and reschedule interviews when necessary.
• Assist with updating and maintaining the Recruitment Tracker.
• Upload and maintain criminal background checks and recruitment documentation.
• Maintain accurate recruitment records and provide administrative support throughout the recruitment process.
• Assist the HR Manager and Recruitment Team with additional recruitment administration as required.
• Coordinate with the Operations Team regarding equipment requirements for all new contractors.
• Ensure equipment requests are submitted accurately and within required timelines
• Assist with equipment recovery and tracking during contractor offboarding.
• Exit interviews/offboarding
• Maintain accurate information across all HR systems, databases, and trackers.
• Ensure employee and contractor data is accurate, complete, and regularly updated.
• Assist with HR reporting and monthly administrative reporting requirements.
• Support HR audits by maintaining organised and compliant documentation.
• Identify discrepancies in HR records and resolve them promptly.
• Provide administrative support to the HR Manager.
• Assist with implementing and maintaining HR policies, procedures, and Standard Operating Procedures (SOPs).
• Build positive working relationships with internal teams, contractors, and clients.
• Ensure a high level of professionalism, confidentiality, and customer service in all interactions.
• Perform any other reasonable HR administrative duties as assigned.

HR Administrator

Editor

• Review a high volume of contractor invoices for accuracy and completeness.
• Verify timestamps, hours worked, and billing amounts against supporting documentation.
• Ensure invoice calculations and payment amounts are correct.
• Identify discrepancies or missing information and investigate any issues.
• Contact contractors, agencies, or relevant stakeholders to resolve invoice queries.
• Maintain accurate financial records and documentation.
• Prioritize workload to meet processing deadlines in a fast-paced environment.
• Work closely with the finance team to ensure timely and accurate invoice processing.
• Adhere to company policies and financial procedures.

Creditors Clerk

• Process and manage authorization-related documentation
• Maintain accurate records and data entry
• Conduct research and gather information as required
• Communicate with internal stakeholders regarding authorization requests and updates
• Ensure documentation is complete, accurate, and compliant
• Support administrative and operational workflows
• Manage multiple tasks while maintaining a high level of accuracy