Dispatcher – NEMT

ReWorks Solutions

Dispatcher coordinating non-emergency medical transportation trips to ensure timely, safe, and efficient service for members. Serves as communication point between drivers, facilities, and transportation platforms.

Posted 6/29/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Receive scheduled trip requests via Zoho Desk and MOVI.
Review trip details for accuracy, including pickup/drop-off times, locations, level of service, and special accommodations.
Verify eligibility, authorization, and trip readiness prior to dispatch.
Assign trips to drivers based on availability, vehicle type, location, and service level.
Communicate trip details clearly to drivers, including changes, special instructions, or urgent requests.
Monitor driver status throughout the day to ensure adherence to schedules.
Track active trips and monitor on-time performance.
Address delays, no-shows, cancellations, and breakdowns in real time.
Provide drivers with routing guidance and support as needed.
Serve as a point of contact for doctor offices, facilities, staff and family members regarding transportation status.
Provide ETA updates and resolve service concerns promptly and professionally.
Coordinate with facilities for wait times, return trips, and same-day changes.
Enter and update trip statuses in dispatch and transportation management systems.
Accurately document incidents, delays, cancellations, and service issues.
Ensure all required trip notes and compliance documentation are completed.
Proactively identify and resolve scheduling conflicts, missed trips, or coverage gaps.
Escalate issues appropriately and collaborate with schedulers and management to ensure continuity of service.
Support after-hours or urgent trip needs when required.

Requirements

What you’ll need

Experience in transportation, logistics, or dispatch operations required.
Strong organizational and time-management skills.
Proficient in using scheduling and management software (e.g., Zoho Desk, MOVI, PCC).
Excellent communication and interpersonal skills.
Ability to handle multiple tasks and adapt to changing priorities.
Familiarity with healthcare scheduling and transportation coordination is preferred.
Familiarity with NEMT operations, driver coordination, and compliance requirements is a plus.
Key Competencies:
Attention to detail
Problem-solving skills
Effective coordination and teamwork
Customer service orientation
Familiarity with medical terminology and insurance processes

Benefits

Comp & perks

Comfortable working U.S. hours
Remote work from home

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Trip SchedulingLogistics ManagementCompliance DocumentationIncident ReportingEligibility Verification

Soft Skills

Organizational SkillsTime-Management SkillsProblem-Solving SkillsInterpersonal SkillsEffective Communication