PUCPR Carreiras

Analyst

• Provide support to students and faculty, answering questions and assisting with processes related to postgraduate and short-duration courses.
• Maintain active communication with students and faculty through institutional channels, offering support for academic and administrative matters.
• Forward requests to the responsible departments, track follow-ups and ensure appropriate responses to all parties.
• Monitor administrative processes of the courses, ensuring compliance with workflows and the smooth progress of involved steps.
• Send invitations to faculty to participate in courses, ensuring necessary information is communicated and established timelines are met.
• Register and update faculty information in the institution's internal systems.
• Maintain ongoing relationships with faculty, students, internal teams and support areas, contributing to the smooth flow of daily activities.
• Support student recruitment activities by contacting candidates to present courses and clarify questions.

Junior Administrative Analyst, Exclusive for Candidates with Disabilities (PWD)

• Provide support to students and faculty, answering questions and assisting with processes related to postgraduate and short-duration courses;
• Maintain active communication with students and faculty through institutional channels, offering assistance with academic and administrative requests;
• Forward requests to the responsible departments, monitor follow-ups, and ensure appropriate responses to all parties;
• Monitor administrative processes for the courses, ensuring compliance with workflows and smooth progression of the involved steps;
• Send invitations to faculty to participate in courses, ensuring the transmission of necessary information and adherence to established schedules;
• Register and update faculty information in the institution's internal systems;
• Maintain ongoing relationships with faculty, students, internal teams, and support areas, contributing to the smooth flow of daily activities;
• Support student recruitment activities by contacting applicants to present courses and clarify questions.

Junior Administrative Analyst

Project Manager

• Ensure project governance
• Plan, structure, and monitor the department’s projects, ensuring adherence to schedules, scope, priorities, and the adopted management methodology;
• Monitor risks, impediments, and dependencies, proposing actions to mitigate impacts;
• Keep project schedules, documentation, and controls up to date.
• Integrate stakeholders and promote alignment across departments
• Act as the focal point between academic, operational, administrative teams, faculty, and suppliers;
• Lead follow-up meetings, record decisions, and monitor action plans;
• Promote clear and transparent communication on project progress, anticipate risks, and facilitate decision-making.
• Support the production flow of course materials
• Oversee all stages of course material production, ensuring integration among participants and compliance with schedules;
• Monitor the execution of deliverables, support deadline renegotiations when necessary, and act to resolve deviations that could jeopardize projects.
• Support faculty contracting and relationship processes
• Assist in the sourcing, contracting, and monitoring of faculty authors throughout the entire production cycle;
• Interface with administrative areas to ensure progress on compliance processes, contracts, documentation, and payments.
• Produce information to support management
• Prepare management reports, dashboards, and project performance indicators;
• Consolidate information to support coordination in tracking production and making decisions.
• Promote continuous process improvement
• Identify opportunities to optimize department processes;
• Support the development of automated workflows and management tools, contributing to greater operational efficiency.

Project Analyst, Mid-level

Operations

• Manage warehouse/inventory control, including receiving, issuing, and organizing materials;
• Coordinate the reservation of physical spaces for: external client events and examinations; internal needs (tests, selection processes, etc.);
• Handle space rentals, from initial inquiries through confirmation and follow-up;
• Provide customer service to external clients via email and WhatsApp;
• Access and operate internal systems such as CRM and the academic management system;
• Organize schedules, timelines and room availability;
• Act as a liaison with internal departments (Academic, Finance, Operations);
• Ensure quality and efficiency in information flow and customer service.

Administrative Analyst (Mid-level) – Operations Focus

Account Executive

• Realizar atendimento, ativação e acompanhamento de leads comerciais;
• Atuar na conversão de candidatos para programas de graduação e pós-graduação;
• Prospectar e apoiar o relacionamento com empresas parceiras e conveniadas;
• Apoiar ações comerciais, eventos, feiras e ativações presenciais e online;
• Divulgar programas da instituição para diferentes públicos e canais;
• Atuar em conjunto com áreas internas para execução de campanhas e ações comerciais;
• Acompanhar indicadores de performance e evolução das oportunidades comerciais;
• Contribuir para a melhoria contínua das abordagens e processos comerciais.

Consultor Comercial Pl

Business Analyst

• Develop and implement academic community strategies aligned with the University's objectives and the distance education (EaD) student journey.
• Manage digital interaction environments (forums, groups, channels on the AVA — Virtual Learning Environment, social media and online events), fostering connections and collaboration among students.
• Run community campaigns and rituals, such as welcome initiatives, recognition of achievements, challenges and incentive actions.
• Mediate interactions with empathy and responsibility, ensuring a safe, inclusive environment compliant with LGPD (Brazilian General Data Protection Law).
• Create and apply communication frameworks and engagement strategies tailored to different student profiles.
• Confidently record videos for communication and engagement activities aimed at students.
• Act as a bridge between students and institutional teams (mentoring, tutoring, support and academic office), strengthening integration and student support.
• Support the planning and execution of academic and institutional events, in-person or online, with participation from faculty, alumni and guests.
• Monitor engagement, persistence, satisfaction (NPS) and retention indicators, analyzing qualitative and quantitative feedback.
• Prepare reports and dashboards with insights and recommendations for improvement for the areas involved.
• Use CRM and analytics tools to plan predictive and personalized actions that enhance the student experience.
• Ensure correct operation and configuration of institutional systems (AVA, ERP, CRM and other platforms).
• Submit and follow up on support tickets, ensuring issues are resolved according to institutional guidelines.
• Work with goals (OKRs and SMARTs) set by the department, focused on innovation and continuous process improvement.
• Support management with impactful actions for the area as needed.
• Participate in meetings, training and continuous development activities, promoting high performance and institutional alignment.

Senior Academic Management Analyst

• Provide service to students and faculty, offering support, answering questions and assisting with processes related to Postgraduate and Short-term courses;
• Maintain active communication with students and professors through institutional channels, providing assistance with academic and administrative requests;
• Forward requests to the responsible departments, monitor handling and ensure appropriate follow-up with involved parties;
• Monitor the administrative processes of the courses, ensuring compliance with workflows and the smooth progress of all stages involved;
• Send invitations to faculty for course participation, ensuring transfer of necessary information and adherence to established schedules;
• Register and update faculty information in the institution's internal systems;
• Maintain ongoing relationships with professors, students, internal teams and support areas, contributing to the smooth operation of daily activities;
• Support student recruitment activities by contacting candidates to present courses and clarify doubts.

Junior Administrative Analyst – Reserved for Candidates with Disabilities

Risk

• Support the AI Governance Management in implementing institutional guidelines related to data governance for AI.
• Design and maintain data governance practices focused on Artificial Intelligence, Analytics and digital transformation initiatives.
• Continuously monitor the quality, consistency, integrity and traceability of institutional data.
• Map, catalog and document data assets, metadata and institutional data dictionaries, as well as conceptual, logical and physical data models.
• Support AI projects by ensuring the adequacy, quality and representativeness of the data used.
• Identify and analyze risks related to bias, sensitivity and improper use of data.
• Support processes for classifying data according to criticality, privacy and regulatory requirements.
• Define standards and guidelines for the data lifecycle, storage and usage.
• Monitor indicators of data quality, compliance and governance for institutional data.
• Collaborate with business areas, technology, information security, compliance and AI teams.

Data Governance Analyst, Senior

• Evaluate generative AI tools, platforms and solutions for institutional use.
• Support business areas in identifying opportunities to apply generative AI.
• Serve as a technical reference on topics related to LLMs, copilots, AI agents and intelligent assistants.
• Prepare technical opinions on risks, benefits and limitations of generative solutions.
• Define and disseminate best practices for the use of generative AI within the organization.
• Support the definition of minimum standards for documentation, traceability and use of generative solutions.
• Assess aspects related to response quality, hallucinations, biases, security and privacy.
• Support literacy and training initiatives in generative AI.
• Collaborate with business, technology, data, compliance, legal and information security teams.
• Monitor trends, regulations and technological developments related to generative AI.

Senior Generative AI Analyst

• Support the AI Governance Management in implementing institutional guidelines related to data governance for AI.
• Design and maintain data governance practices focused on Artificial Intelligence, Analytics, and digital transformation initiatives.
• Continuously monitor the quality, consistency, integrity, and traceability of institutional data.
• Map, catalog, and document data assets, metadata, and institutional data dictionaries, as well as conceptual, logical, and physical data models.
• Support AI projects by ensuring the suitability, quality, and representativeness of the data used.
• Identify and analyze risks related to bias, data sensitivity, and inappropriate use of data.
• Support data classification processes according to criticality, privacy, and regulatory requirements.
• Define standards and guidelines for the data lifecycle, storage, and usage.
• Monitor indicators of data quality, compliance, and governance for institutional data.
• Work collaboratively with business areas, technology, information security, compliance, and AI teams.

Data Governance Analyst, Sr.

• Perform academic registrations in the system (courses, sections, terms, academic calendars, enrollments/associations);
• Support parameterization in the Lyceum system under guidance;
• Verify and validate academic data before publications and releases;
• Support system testing and approvals;
• Organize databases and controls in Excel;
• Assist in documenting academic processes;
• Liaise with the academic office, IT and related departments.

Academic Management Analyst, Junior

Support Engineer

• Atendimento de suporte ao usuário multicanal (N1);
• Apoio em resolução de problemas de usuários;
• Coleta de evidências e registro de bugs;
• Testes e reprodução de erros;
• Cadastro e configuração operacional em sistemas;
• Organização e acompanhamento de chamados;
• Escalonamento estruturado para times N2/N3.

Analista de Suporte Jr – Exclusiva PCD

• Fornecer suporte técnico contínuo e assistência aos usuários finais, solucionando problemas do sistema, fornecendo orientação e resolvendo quaisquer problemas técnicos que possam surgir;
• Identificar através dos chamados quais pontos de melhorias de processos/integrações;
• Fazer interface com o time de técnicos das nossas unidades, com plano de ações e cronogramas de atendimentos;
• Apoiar os analistas/usuários das áreas de negócio com conhecimento técnico e regras da aplicação;
• Participar de reuniões com fornecedores, clientes e usuários relacionados com os sistemas;
• Executar testes e homologações do retorno das correções ou desenvolvimento das melhorias dos fornecedores;
• Identificar e sugerir melhorias no sistema e no processo de atendimento;
• Analisar os problemas e expor tentativas de soluções feitas antes de abrir um chamado ao fornecedor.
• Apoiar em projetos educacionais e projetos estruturantes de transformação digital;
• Atualizar documentações internas e propor melhorias em processos.

Analista de Suporte TI Pl

Financial Planning and Analysis

• Apoio no processo de lançamentos Fiscais, Contábeis e Financeiros;
• Suporte na prestação de contas de projetos de pesquisa;
• Apoio na emissão de notas fiscais de acordo com contrato;
• Gerar informações e indicadores confiáveis e pertinentes através da compilação de relatórios financeiros e gerenciais.

Bolsista Técnico, Financeiro

• Monitor the quality of commercial interactions (WhatsApp, calls, e-mails), ensuring adherence to scripts, HSMs and cadences;
• Conduct recurring service audits, identifying deviations and opportunities for improvement;
• Evaluate the quality of service provided by Enrollment Desk analysts, especially in the final stages of the funnel, ensuring smooth handling of operational and bureaucratic requirements for student onboarding;
• Support the development, review and evolution of scripts, contact flows and sales cadences;
• Participate in sales enablement initiatives, ensuring the team is prepared to execute with quality;
• Deliver operational training for consultants and analysts (tools, processes and conversion best practices);
• Monitor operational metrics (response time, follow-ups, contact rate, SLA, etc.);
• Identify bottlenecks in the commercial execution and support the implementation of practical improvements;
• Ensure correct usage of commercial tools (CRM, WhatsApp, dialers, etc.);
• Support operations across different products/business units as needed;
• Serve as the operational focal point for the AI used in commercial service;
• Support the curation and submission of training content for the AI to the vendor;
• Monitor the quality of AI responses, identifying inconsistencies, gaps and hallucinations;
• Track AI usage volume, ensuring efficiency and consumption control;
• Propose improvements to the automated journey, aligning the AI with the commercial strategy.