Senior Academic Management Analyst

PUCPR Carreiras

Analista de Gestão Acadêmica na PUCPR, responsável por estratégias de comunidade acadêmica e suporte a estudantes. Colaborando em ambientes de interação digital e promovendo eventos acadêmicos.

Posted 6/27/2026full-timeCuritiba • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Develop and implement academic community strategies aligned with the University's objectives and the distance education (EaD) student journey.
Manage digital interaction environments (forums, groups, channels on the AVA — Virtual Learning Environment, social media and online events), fostering connections and collaboration among students.
Run community campaigns and rituals, such as welcome initiatives, recognition of achievements, challenges and incentive actions.
Mediate interactions with empathy and responsibility, ensuring a safe, inclusive environment compliant with LGPD (Brazilian General Data Protection Law).
Create and apply communication frameworks and engagement strategies tailored to different student profiles.
Confidently record videos for communication and engagement activities aimed at students.
Act as a bridge between students and institutional teams (mentoring, tutoring, support and academic office), strengthening integration and student support.
Support the planning and execution of academic and institutional events, in-person or online, with participation from faculty, alumni and guests.
Monitor engagement, persistence, satisfaction (NPS) and retention indicators, analyzing qualitative and quantitative feedback.
Prepare reports and dashboards with insights and recommendations for improvement for the areas involved.
Use CRM and analytics tools to plan predictive and personalized actions that enhance the student experience.
Ensure correct operation and configuration of institutional systems (AVA, ERP, CRM and other platforms).
Submit and follow up on support tickets, ensuring issues are resolved according to institutional guidelines.
Work with goals (OKRs and SMARTs) set by the department, focused on innovation and continuous process improvement.
Support management with impactful actions for the area as needed.
Participate in meetings, training and continuous development activities, promoting high performance and institutional alignment.

Requirements

What you’ll need

Bachelor's degree (completed).
Excellent verbal and written communication skills.
Strong knowledge of formal Portuguese language norms.
Ability to work effectively in a team.
Intermediate Microsoft Office skills.
Experience in community management, social media or online audience relations.
Familiarity with educational environments, especially in distance education (EaD).
Good communication, empathy, active listening and mediation skills.
Ability to analyze data, engagement metrics and digital tools (CRM, AVA, dashboards).
Organized, proactive and collaborative mindset.

Benefits

Comp & perks

Unimed Health Plan: with co-payment, providing medical coverage and access to a high-quality accredited network.
OdontoPrev Dental Plan: national coverage, with premiums deducted from payroll.
Education Incentive: support for employees' professional and personal development, with incentives for specialization, extension courses, language studies and postgraduate programs at PUCPR.
Meal allowance with cost-sharing proportional to salary.
Quality of Life Program.
Private pension plan.
Life insurance.
Commuting allowance (transportation voucher).
Free parking.
Wellhub (formerly Gympass): access to various gyms with membership fees deducted from payroll.
Zenklub: access to telehealth sessions with mental health specialists, including two free sessions per month.
"Conte Comigo" Program: multidisciplinary team available for social support, legal guidance (excluding labor law), and financial and pension consulting.
Benefits Club: partnerships with companies across various sectors offering special discounts on services and products.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

community managementdata analysisengagement metricsdigital toolscommunication frameworksvideo recordingevent planningreport preparationdashboard creationstudent support

Soft Skills

verbal communicationwritten communicationempathyactive listeningmediationteamworkorganizationproactivitycollaborationresponsibility

Certifications

Bachelor's degree