PUCPR Carreiras

Software Engineer

• Support requirement mapping and organize requests for educational projects;
• Assist in planning and monitoring execution phases, contributing to control of deadlines, costs, and scope;
• Support the creation and updating of schedules, reports, and progress indicators;
• Collaborate in communications across different areas, strengthening alignment between teams and internal partners;
• Support the identification and documentation of risks and improvement opportunities in projects;
• Monitor and support foundational projects together with the Solution Architect;
• Assist in interfacing with the DevOps team, contributing to the continuous improvement of day-to-day processes;

Software Development Intern

Customer Success Manager

• Develop and implement CRM strategies to improve the customer experience and drive sales.
• Collect, analyze and interpret customer data to identify business opportunities and improve market segmentation;
• Customize and configure the CRM system according to company needs, ensuring integration with other systems and platforms;
• Train and enable the sales and marketing teams to use the CRM effectively, ensuring alignment with company objectives;
• Monitor and evaluate CRM performance, identifying areas for improvement and implementing solutions to optimize the system;
• Collaborate with other areas of the company, such as IT and Customer Service, to ensure CRM integration and alignment with internal processes;
• Stay up to date with CRM trends and best practices by attending training courses and obtaining certifications in the field;
• Demonstrate proactivity, creativity and analytical skills in CRM management, always aiming for continuous improvement of processes and results;
• Contribute to the company’s success and to customer satisfaction through effective CRM management and customer relationship practices;
• Seek opportunities for growth and professional development in CRM with the goal of becoming a recognized specialist in the market;
• Knowledge of automation (Journey Builder), personalization (Email Studio) and the use of data (Data Extensions).

Senior CRM Analyst

Marketing

• Work on the planning, execution and monitoring of marketing and communication activities focused on the PUCPR School of Fine Arts, ensuring continuous alignment with the institution's Marketing strategies, guidelines and positioning;
• Responsible for planning, adapting and operationalizing institutional strategies in the School's context, including creating and developing content for the School's blog and LinkedIn, as well as proposing editorial topics aligned with PUCPR's institutional positioning, offering creative solutions, exploring new approaches and identifying communication opportunities, always in accordance with the institution's principles, values and objectives;
• Coordinate the promotion and dissemination of products and services together with the Marketing team;
• Work in synergy with the student recruitment, retention, creative and customer engagement teams;
• Contribute to strengthening the School's brand, its programs and its academic and cultural initiatives.

Marketing Analyst, Mid-level

Billing Specialist

• Lead advanced billing and collections activities by developing financial strategies, analyzing data, interacting with customers, and ensuring regulatory compliance to maintain efficient financial processes, organizational financial health, and high customer satisfaction.
• Ensure monthly billing for students is accurate, applying relevant scholarships and discounts.
• Configure parameters and perform data entries in internal and external systems related to billing, in agreement with the manager to guarantee correct application of parameters across the institution's products.
• Work on developing system improvements and analyze proposed changes that may impact finances or departmental activities.
• Deliver training and technical presentations to internal and external stakeholders to ensure correct execution of processes and compliance with applicable regulations and legislation.
• Provide clear and effective service to the institution’s various audiences (faculty, students, administrative staff, and external stakeholders) via in-person, telephone, and online channels, ensuring high-quality customer service.

Software Development Intern

Senior CRM Analyst

Marketing Analyst, Mid-level

Billing Analyst, Senior