PUCPR Carreiras

Full-stack Engineer

• As a Developer you will be responsible for contributing to the development of educational solutions, from understanding the scope and detailing requirements to planning and managing execution, including communication, negotiations (deadline, cost, scope), creating and tracking schedules, and mapping and managing risks.

Mid-level Full Stack Developer

Support Engineer

• Multichannel user support (Level 1)
• Assist users in troubleshooting and problem resolution
• Collect evidence and log/report bugs
• Test and reproduce errors
• Perform system setup and operational configuration
• Organize and track support tickets
• Structured escalation to Level 2/Level 3 teams

Junior Support Analyst

Analyst

• Provide in-person support to students and parents;
• Participate in institutional events to generate leads;
• Maintain ongoing communication with coordinators and faculty;
• Support schools in monitoring class enrollment;
• Actively work to close pending classes/enrollments;
• Accurately enter and update information in the CRM (Salesforce), using the tool as a basis for tracking metrics, results, and supporting decision-making;

Junior Customer Service Analyst

Inside Sales

• Lead, train and develop the team of sales consultants, conducting management rituals (1:1s, role-plays, sales clinics) and fostering a high‑performance environment.
• Define, monitor and analyze commercial targets and performance indicators (KPIs) such as Conversion Rate, Average Ticket, Sales Cycle, Average Handling Time (TMA/AHT), CAC, LTV, etc., promoting corrective and acceleration action plans.
• Train the team in consultative sales and qualification frameworks (e.g., GPCT, R.O.C.A., SPIN Selling) appropriate for products across different price points (low, medium and high).
• Build and refine sales processes and playbooks, ensuring standardization and efficiency in consultants’ routines.
• Support the development and governance of commercial policies, including the structuring of discounts, promotional campaigns and variable compensation rules for the team.
• Structure and optimize multi‑product sales funnels in the CRM (e.g., RD Station CRM), ensuring data hygiene and smooth deal flow.
• Partner strategically with the Marketing team to define SLAs, ensuring quality in lead handoff (MQL to SQL) and optimizing communication automation flows.
• Actively participate in the commercial strategy for launches of digital educational products, defining approaches, peak sales schedules and management of backlog demand.
• Identify new market opportunities and propose cross‑selling and upselling strategies across the portfolio (e.g., migrating a student from a single course to a subscription or postgraduate program).
• Facilitate communication between the commercial team and other areas of the institution (product, marketing, customer service), ensuring alignment and agility.

Commercial Coordinator – Inside Sales

Financial Planning and Analysis

• Apoio no processo de lançamentos Fiscais, Contábeis e Financeiros;
• Suporte na prestação de contas de projetos de pesquisa;
• Apoio na emissão de notas fiscais de acordo com contrato;
• Gerar informações e indicadores confiáveis e pertinentes através da compilação de relatórios financeiros e gerenciais.

Bolsista Técnico

• Do you want to help build a fairer, more supportive society?
• PUCPR of the Marist Group is seeking a professional who wants their workday to be full of meaning and driven by the purpose of being part of a mission that positively impacts the lives of those who need it most through education and healthcare.
• As a Senior Process Transformation Analyst, you will be responsible for gathering business requirements and mapping processes for academic units, as well as conducting critical analysis of requests in the context of system capabilities and impacted areas.
• You will be responsible for describing requirements in technical language for development teams, considering and defining prioritization criteria, and serving as an interface between related areas.
• You will also help develop other team members by monitoring activities, providing guidance, and sharing knowledge and experience.

Process Transformation Analyst, Senior

Customer Success Manager

• Apoiar o time de analistas responsáveis pelos produtos nas ações de CRM desenvolvidas no Salesforce Marketing Cloud, atuando ao longo da jornada do cliente, do lead até a matrícula;
• Apoiar a criação, manutenção e acompanhamento de jornadas automatizadas, que utilizam e-mails e WhatsApp como canais de relacionamento;
• Auxiliar na organização, atualização e controle das bases de dados de leads e candidatos no CRM;
• Contribuir para a correta segmentação dos leads, apoiando estratégias de comunicação alinhadas ao perfil e ao interesse de cada candidato;
• Apoiar o acompanhamento de campanhas e jornadas, contribuindo com análises simples e relatórios;
• Ajudar na identificação de inconsistências, ajustes e oportunidades de melhoria nos fluxos e comunicações;
• Colaborar com outras áreas envolvidas na jornada do cliente, sempre com orientação da equipe;
• Aprender continuamente sobre CRM, automação de marketing, dados e boas práticas de relacionamento com o cliente.

Assistente de Marketing – CRM

Software Engineer

• Support requirement mapping and organize requests for educational projects;
• Assist in planning and monitoring execution phases, contributing to control of deadlines, costs, and scope;
• Support the creation and updating of schedules, reports, and progress indicators;
• Collaborate in communications across different areas, strengthening alignment between teams and internal partners;
• Support the identification and documentation of risks and improvement opportunities in projects;
• Monitor and support foundational projects together with the Solution Architect;
• Assist in interfacing with the DevOps team, contributing to the continuous improvement of day-to-day processes;