Powerfleet

Account Executive

• Prospecting into target accounts, creating qualified opportunities, conducting discovery conversations, and advancing early-stage sales opportunities.
• Manage smaller opportunities independently, providing valuable experience in managing deals and achieving quota.
• Identify and engage prospective customers through outbound outreach, social selling, referrals, and account-based prospecting strategies.
• Conduct initial discovery conversations to understand customer needs and business challenges.
• Collaborate with Enterprise Account Executives to advance strategic opportunities.
• Maintain accurate activity tracking and pipeline reporting.
• Participate in sales training, coaching, and development programs.

Associate Client Executive – ACE

Customer Support

• Provide professional customer support via phone, email, and ticketing systems.
• Log, investigate, troubleshoot, and resolve customer issues.
• Manage support cases through to resolution, escalating only when required.
• Document all customer interactions accurately within Salesforce and other support systems.
• Collaborate with Tier 3 engineers and internal teams to resolve complex issues.
• Maintain high levels of customer satisfaction through timely and effective support.
• Contribute to knowledge sharing and continuous improvement initiatives.
• Meet agreed service levels and support performance targets.

Customer Support Specialist

Sales Operations Manager

• Serve as the primary Sales Operations partner for the EMEA sales organization.
• Act as the first point of contact for sales process, CRM, reporting, and GTM tool-related questions.
• Identify, document, and implement process improvements that reduce friction and improve sales effectiveness.
• Support the execution of regional sales motions, workflows, and operational cadences while maintaining alignment with global standards.
• Partner with sales leadership to improve operational consistency, accountability, and execution across the region.
• Collaborate with Global Sales Operations to ensure regional needs are incorporated into broader GTM initiatives.
• Maintain high standards of CRM data quality and opportunity hygiene across the EMEA sales organization.
• Support forecast management processes and provide analytical insights that improve forecast accuracy and predictability.
• Develop and maintain dashboards, scorecards, and reports that provide visibility into:
• - Pipeline health
• - Sales activity trends
• - Quota attainment
• - Forecast performance
• - Revenue growth metrics
• Analyze performance data and proactively identify risks, opportunities, and trends that require leadership attention.
• Deliver actionable recommendations that support data-driven decision making.
• Drive adoption and effective utilization of key GTM systems including Salesforce, Salesloft, DealHub, and related sales technologies.
• Provide ongoing support and guidance to sales managers and sellers on tool usage, reporting, and best practices.
• Gather regional feedback regarding tools and workflows and partner with Global Sales Operations to prioritize enhancements.
• Collaborate with Sales Enablement to ensure onboarding programs, process documentation, and training materials remain current and effective.
• Support rollout and change management activities for new systems, processes, and GTM initiatives.
• Support territory planning, quota allocation, and headcount modeling activities in partnership with Sales Leadership and Finance.
• Assist in regional business planning efforts and performance reviews.
• Contribute regional insights and operational requirements to company-wide strategic initiatives.
• Ensure regional operational processes align with applicable data privacy and compliance requirements, including GDPR.
• Help establish scalable operating rhythms that support sustainable growth across the EMEA region.

Account Manager

• Serve as the primary relationship owner for assigned customer accounts
• Build and maintain strong, trusted relationships with key stakeholders
• Drive customer satisfaction, retention, and long-term account growth
• Conduct regular business reviews to assess performance and discuss business objectives
• Identify, develop, and execute upsell and cross-sell opportunities across the Powerfleet portfolio
• Monitor account health and proactively identify risks that could impact customer satisfaction

Key Account Manager

• Impulsar la lealtad del cliente y mantener relaciones comerciales a largo plazo.
• Realizar interacciones proactivas con los clientes para fomentar el uso de herramientas y servicios, identificar necesidades y resolver problemas pendientes.
• Impartir capacitaciones periódicas para fortalecer el conocimiento y uso de los productos.
• Analizar datos operativos (GPS y plataforma) para proponer soluciones que mejoren el desempeño y prevengan incidencias.
• Implementar funcionalidades de las plataformas y herramientas de localización adaptadas a las necesidades del cliente.
• Asegurar la continuidad del servicio mediante la gestión de renovaciones de contratos, vigencia de licencias y actualizaciones de productos y servicios.
• Monitorear la rastreabilidad de flota y asegurar el cumplimiento de KPIs.
• Identificar oportunidades de venta en clientes existentes asignados: procesos de upsell y cross-sell.
• Detectar riesgos de insatisfacción y tomar acciones preventivas para mantener la relación con el cliente.
• Gestionar solicitudes de baja y ejecutar estrategias de retención en coordinación con los equipos internos.

Ejecutivo de Atención al Cliente

Collections

• Build and lead a global Collections Center of Excellence, establishing consistent standards, processes, and performance expectations across all regions.
• Develop and implement a matrixed collections operating model, partnering with regional Finance leaders while providing functional leadership to collections teams globally.
• Serve as the senior escalation point for complex collections matters, high-value disputes, payment plans, service suspension decisions, and legal referrals.
• Partner with Finance, Sales, Customer Success, Legal, Operations, Billing, and Revenue Operations leaders to align collections activities with broader business objectives.
• Provide executive-level reporting and recommendations to the CFO and senior leadership team regarding AR health, collections performance, and cash flow risks.
• Develop and maintain global collections policies, including contact cadence, escalation procedures, payment plan guidelines, write-off authority, and service suspension standards.
• Own the global collections performance framework, including DSO, AR aging, cash collections, dispute resolution, bad debt exposure, and collector productivity metrics.
• Identify and analyze the root causes of delayed payments, including billing errors, invoice delivery issues, PO mismatches, customer disputes, and process breakdowns.
• Lead the strategy and adoption of collections technology, automation, and AI-enabled solutions to improve efficiency, prioritization, cash application, and reporting.

Senior Director, Global Collections

• Improve sales productivity, effectiveness, and revenue performance by equipping customer-facing teams with training, tools, content, methodologies, and coaching.
• Own and continuously improve the sales onboarding program for new hires across sales roles.
• Design and deliver product, industry, competitive, sales methodology, and skills-based training programs.
• Develop blended learning experiences utilizing e-learning, virtual instructor-led training, certifications, and self-paced learning resources.
• Create onboarding programs for sales leaders and managers to reinforce learning and accelerate effectiveness.
• Build and manage ongoing development programs focused on sales skills, prospecting, discovery, negotiation, presentation skills, and pipeline management.
• Facilitate workshops, role-playing sessions, call reviews, and structured coaching activities.
• Reinforce sales methodologies, including MEDDPICC, throughout the sales process.
• Develop and maintain sales playbooks aligned to sales stages, buyer journeys, and customer use cases.
• Partner with sales leadership to identify skill gaps and create targeted development plans.

Sales Enablement Manager

• Prospecting & Pipeline Generation: Identify and engage prospective customers, generate qualified meetings, conduct research, build and maintain a healthy pipeline.
• Discovery & Opportunity Development: Conduct initial discovery conversations, qualify opportunities, collaborate with Enterprise Account Executives, coordinate customer meetings.
• Sales Execution: Independently manage smaller sales opportunities, support larger enterprise pursuits, maintain accurate activity tracking.
• Learning & Development: Participate in sales training, learn sales methodologies, shadow experienced sales professionals, build expertise in Powerfleet solutions.

Associate Client Executive

• Manage and grow an assigned portfolio of mid-market accounts.
• Identify and pursue upsell, cross-sell, and expansion opportunities.
• Support renewal discussions and commercial conversations with customers.
• Develop account plans that drive customer growth and retention.
• Build strong relationships with customer stakeholders and decision-makers.
• Develop a deep understanding of customer business objectives and operational challenges.
• Serve as a trusted advisor by recommending solutions aligned with customer needs.
• Maintain regular customer engagement to proactively identify risks and opportunities.
• Manage multiple opportunities simultaneously across a large portfolio.
• Conduct discovery conversations and solution presentations.
• Coordinate internal resources to support customer opportunities.
• Advance opportunities through the sales process and negotiate commercial agreements.
• Partner with Customer Success to support customer adoption and retention.
• Collaborate with Solutions Engineering, Services, Product, and Marketing teams.
• Maintain accurate pipeline and forecasting information within CRM systems.

Mid-Market Account Executive

• Develop and execute strategic account plans for assigned enterprise accounts and prospects.
• Generate new pipeline through outbound prospecting, networking, referrals, and account-based selling strategies.
• Identify, engage, and build relationships with executive-level decision-makers.
• Lead complex sales cycles from initial discovery through contract execution.
• Build compelling business cases that connect Powerfleet solutions to measurable customer outcomes.
• Own revenue growth, expansion opportunities, and customer retention within assigned accounts.
• Establish trusted advisor relationships with executive stakeholders.
• Maintain account plans, opportunity strategies, and customer engagement plans.

Enterprise Account Executive

Sales

• Develop and execute a territory sales strategy aligned with company growth objectives.
• Conduct compelling sales presentations and product demonstrations tailored to client needs.
• Build and maintain relationships with enterprise customers, identifying new opportunities for expansion.
• Manage end-to-end sales cycles, including negotiation and contract discussions.
• Train and support AT&T carrier and channel sales partners to maximize product adoption and revenue growth.
• Serve as a strategic consultant to clients, ensuring they leverage Powerfleet’s solutions effectively.
• Monitor market trends, competitor activity, and customer feedback to refine sales strategies.

Regional Sales Manager

Accounts Payable

• Process replacement and swap orders accurately, ensuring compliance with established service level agreements (SLAs)
• Monitor and manage order queues daily, ensuring all cases are actioned promptly
• Handle inbound and outbound customer communications (phone and email) regarding replacement requests, order status, and case updates
• Create, update, and maintain accurate case records in Salesforce or other case management systems
• Meet defined productivity, quality, and customer satisfaction KPIs
• Collaborate with cross-functional teams to resolve complex cases and improve operational workflows
• Support internal teams with issue resolution and execution of operational processes
• Contribute to the continuous improvement of support documentation and knowledge base

Bilingual Swap Specialist

Bilingual

• Process sales orders across all channels (Telus, AT&T, Direct) with accuracy and efficiency
• Ensure all order queues are reviewed and actioned daily
• Provision hardware and services to customer accounts correctly and on time
• Manage open cases, ensuring they meet established completion KPIs
• Support team members in resolving and closing cases when needed
• Collaborate with internal teams (Technical Support, ERMs, Customer Success) to resolve inquiries and issues
• Build and maintain strong relationships with channel partners and sales teams
• Conduct weekly follow-ups on pending orders and open cases
• Ensure all sales orders are processed by close of business on the last business day of each month