Powerfleet

Customer Support

• Impulsar la lealtad del cliente y mantener relaciones comerciales a largo plazo.
• Realizar interacciones proactivas con los clientes para fomentar el uso de herramientas y servicios, identificar necesidades y resolver problemas pendientes.
• Impartir capacitaciones periódicas para fortalecer el conocimiento y uso de los productos.
• Analizar datos operativos (GPS y plataforma) para proponer soluciones que mejoren el desempeño y prevengan incidencias.
• Implementar funcionalidades de las plataformas y herramientas de localización adaptadas a las necesidades del cliente.
• Asegurar la continuidad del servicio mediante la gestión de renovaciones de contratos, vigencia de licencias y actualizaciones de productos y servicios.
• Monitorear la rastreabilidad de flota y asegurar el cumplimiento de KPIs.
• Identificar oportunidades de venta en clientes existentes asignados: procesos de upsell y cross-sell.
• Detectar riesgos de insatisfacción y tomar acciones preventivas para mantener la relación con el cliente.
• Gestionar solicitudes de baja y ejecutar estrategias de retención en coordinación con los equipos internos.

Ejecutivo de Atención al Cliente

Collections

• Build and lead a global Collections Center of Excellence, establishing consistent standards, processes, and performance expectations across all regions.
• Develop and implement a matrixed collections operating model, partnering with regional Finance leaders while providing functional leadership to collections teams globally.
• Serve as the senior escalation point for complex collections matters, high-value disputes, payment plans, service suspension decisions, and legal referrals.
• Partner with Finance, Sales, Customer Success, Legal, Operations, Billing, and Revenue Operations leaders to align collections activities with broader business objectives.
• Provide executive-level reporting and recommendations to the CFO and senior leadership team regarding AR health, collections performance, and cash flow risks.
• Develop and maintain global collections policies, including contact cadence, escalation procedures, payment plan guidelines, write-off authority, and service suspension standards.
• Own the global collections performance framework, including DSO, AR aging, cash collections, dispute resolution, bad debt exposure, and collector productivity metrics.
• Identify and analyze the root causes of delayed payments, including billing errors, invoice delivery issues, PO mismatches, customer disputes, and process breakdowns.
• Lead the strategy and adoption of collections technology, automation, and AI-enabled solutions to improve efficiency, prioritization, cash application, and reporting.

Senior Director, Global Collections

Sales Operations Manager

• Improve sales productivity, effectiveness, and revenue performance by equipping customer-facing teams with training, tools, content, methodologies, and coaching.
• Own and continuously improve the sales onboarding program for new hires across sales roles.
• Design and deliver product, industry, competitive, sales methodology, and skills-based training programs.
• Develop blended learning experiences utilizing e-learning, virtual instructor-led training, certifications, and self-paced learning resources.
• Create onboarding programs for sales leaders and managers to reinforce learning and accelerate effectiveness.
• Build and manage ongoing development programs focused on sales skills, prospecting, discovery, negotiation, presentation skills, and pipeline management.
• Facilitate workshops, role-playing sessions, call reviews, and structured coaching activities.
• Reinforce sales methodologies, including MEDDPICC, throughout the sales process.
• Develop and maintain sales playbooks aligned to sales stages, buyer journeys, and customer use cases.
• Partner with sales leadership to identify skill gaps and create targeted development plans.

Sales Enablement Manager

Account Executive

• Prospecting & Pipeline Generation: Identify and engage prospective customers, generate qualified meetings, conduct research, build and maintain a healthy pipeline.
• Discovery & Opportunity Development: Conduct initial discovery conversations, qualify opportunities, collaborate with Enterprise Account Executives, coordinate customer meetings.
• Sales Execution: Independently manage smaller sales opportunities, support larger enterprise pursuits, maintain accurate activity tracking.
• Learning & Development: Participate in sales training, learn sales methodologies, shadow experienced sales professionals, build expertise in Powerfleet solutions.

Associate Client Executive

• Manage and grow an assigned portfolio of mid-market accounts.
• Identify and pursue upsell, cross-sell, and expansion opportunities.
• Support renewal discussions and commercial conversations with customers.
• Develop account plans that drive customer growth and retention.
• Build strong relationships with customer stakeholders and decision-makers.
• Develop a deep understanding of customer business objectives and operational challenges.
• Serve as a trusted advisor by recommending solutions aligned with customer needs.
• Maintain regular customer engagement to proactively identify risks and opportunities.
• Manage multiple opportunities simultaneously across a large portfolio.
• Conduct discovery conversations and solution presentations.
• Coordinate internal resources to support customer opportunities.
• Advance opportunities through the sales process and negotiate commercial agreements.
• Partner with Customer Success to support customer adoption and retention.
• Collaborate with Solutions Engineering, Services, Product, and Marketing teams.
• Maintain accurate pipeline and forecasting information within CRM systems.

Mid-Market Account Executive

• Develop and execute strategic account plans for assigned enterprise accounts and prospects.
• Generate new pipeline through outbound prospecting, networking, referrals, and account-based selling strategies.
• Identify, engage, and build relationships with executive-level decision-makers.
• Lead complex sales cycles from initial discovery through contract execution.
• Build compelling business cases that connect Powerfleet solutions to measurable customer outcomes.
• Own revenue growth, expansion opportunities, and customer retention within assigned accounts.
• Establish trusted advisor relationships with executive stakeholders.
• Maintain account plans, opportunity strategies, and customer engagement plans.

Enterprise Account Executive

Sales

• Develop and execute a territory sales strategy aligned with company growth objectives.
• Conduct compelling sales presentations and product demonstrations tailored to client needs.
• Build and maintain relationships with enterprise customers, identifying new opportunities for expansion.
• Manage end-to-end sales cycles, including negotiation and contract discussions.
• Train and support AT&T carrier and channel sales partners to maximize product adoption and revenue growth.
• Serve as a strategic consultant to clients, ensuring they leverage Powerfleet’s solutions effectively.
• Monitor market trends, competitor activity, and customer feedback to refine sales strategies.

Regional Sales Manager

Accounts Payable

• Process replacement and swap orders accurately, ensuring compliance with established service level agreements (SLAs)
• Monitor and manage order queues daily, ensuring all cases are actioned promptly
• Handle inbound and outbound customer communications (phone and email) regarding replacement requests, order status, and case updates
• Create, update, and maintain accurate case records in Salesforce or other case management systems
• Meet defined productivity, quality, and customer satisfaction KPIs
• Collaborate with cross-functional teams to resolve complex cases and improve operational workflows
• Support internal teams with issue resolution and execution of operational processes
• Contribute to the continuous improvement of support documentation and knowledge base

Bilingual Swap Specialist

Bilingual

• Process sales orders across all channels (Telus, AT&T, Direct) with accuracy and efficiency
• Ensure all order queues are reviewed and actioned daily
• Provision hardware and services to customer accounts correctly and on time
• Manage open cases, ensuring they meet established completion KPIs
• Support team members in resolving and closing cases when needed
• Collaborate with internal teams (Technical Support, ERMs, Customer Success) to resolve inquiries and issues
• Build and maintain strong relationships with channel partners and sales teams
• Conduct weekly follow-ups on pending orders and open cases
• Ensure all sales orders are processed by close of business on the last business day of each month

Bilingual Fulfillment Specialist

Program Manager

• Support the day-to-day execution of Powerfleet’s AI-First Transformation program across multiple workstreams and stakeholders.
• Help drive program governance, execution discipline, milestone tracking, and operational follow-through.
• Maintain and manage program documentation, dashboards, action logs, dependency trackers, and transformation reporting.
• Partner with transformation track owners to identify and resolve execution blockers quickly and effectively.
• Drive recurring transformation meetings, stand-ups, and steering committee sessions to track progress and action items.
• Prepare executive-level updates, status reports, presentations, talking points, and transformation summaries.
• Help establish and reinforce transformation of operating rhythms, governance standards, and decision-making processes.

AI Transformation Program Manager

Implementation Specialist

• Lead and manage the end-to-end implementation and installation process across multiple regions and projects
• Prepare and oversee detailed work scopes, scheduling plans, and technician allocations to support on-time project delivery
• Manage technician capacity, workload prioritisation, and resource planning to meet customer and business requirements
• Ensure projects are delivered within agreed timelines, budgets, and quality expectations
• Identify, manage, and mitigate operational and delivery risks
• Maintain strong communication with customers throughout the implementation lifecycle
• Provide regular project updates, resolve issues proactively, and ensure a positive customer experience
• Build and maintain effective working relationships with internal stakeholders, clients, subcontractors, and field technicians
• Act as the primary escalation point for operational and project-related issues
• Monitor installation performance, project progress, and operational KPIs across the implementation function
• Analyse areas of operational inefficiency or technical performance concerns and drive corrective actions
• Lead continuous improvement initiatives focused on scheduling, delivery efficiency, quality, and customer satisfaction
• Develop reporting and visibility tools to support operational decision-making and performance management
• Oversee post-installation reconciliation activities, ensuring purchase orders, technician costs, products used, and installed assets are accurately captured for invoicing
• Ensure accurate and timely billing processes in collaboration with Finance and Operations teams
• Prepare and deliver weekly implementation and operational performance reports
• Monitor project costs, manage purchase orders, and ensure adherence to approved budgets
• Lead, coach, and develop the Implementation Coordinators and scheduling team
• Foster a high-performance, collaborative, and customer-focused culture
• Support employee development, accountability, and continuous learning within the team
• Drive alignment and collaboration across Operations, Sales, Logistics, Technical Support, and Finance teams.

Implementation Manager

Recruitment

• Manage full-cycle recruitment for global GTM positions across Sales, Customer Success, Marketing, Business Development, and related commercial functions.
• Partner with hiring managers and business leaders to understand hiring needs, role requirements, and organizational priorities.
• Lead intake meetings, develop recruiting strategies, and drive efficient hiring processes from sourcing through offer stage.

Senior GTM Recruiter

Business Intelligence Developer

• Design, develop, and maintain Power BI reports, dashboards, and semantic models
• Build and manage SSRS reports, subscriptions, and data-driven delivery solutions
• Develop, maintain, and optimize SSIS packages for data integration and transformation
• Support and evolve data warehouse architecture for scalability and performance
• Optimize SQL Server performance through indexing strategies, query tuning, and maintenance
• Encode business logic into AI-driven workflows and agent-based systems
• Collaborate with AI and data teams for conversational BI interfaces
• Own data quality, observability, and consistency across BI layers
• Communicate technical trade-offs effectively to both technical and non-technical audiences

Senior BI Developer

Data Engineer

• Lead, hire, and develop a team of data engineers, including performance management and career growth
• Own end-to-end delivery, including sprint planning, prioritization, and execution
• Establish engineering standards and ensure high-quality, consistent output
• Partner with cross-functional stakeholders to align data initiatives with business priorities
• Design and evolve scalable data architecture across ingestion, transformation, storage, and consumption layers
• Build and maintain high-volume ETL/ELT pipelines for real-time and batch data
• Lead data modeling, governance, and data quality practices
• Drive adoption of AI and automation across data engineering workflows
• Partner with data science teams to operationalize models and embed AI into data products
• Evaluate and implement emerging tools with a focus on practical impact

Lead Data Engineer

Project Manager

• Lead and manage the full lifecycle implementation of technical products and services in industrial and enterprise environments.
• Oversee multiple customer programs simultaneously, ensuring scope, timelines, budgets, and quality objectives are met.
• Facilitate project initiation and closure, securing alignment and agreement from all stakeholders.
• Develop and maintain strong customer relationships to ensure long-term satisfaction and adoption.
• Serve as the primary customer contact for program status, risk mitigation, and issue resolution.
• Organize and conduct program status reviews, team meetings, and customer updates.
• Maintain all project documentation and ensure clear, consistent communication internally and externally.
• Identify opportunities to streamline processes, improving implementation efficiency while maintaining high service quality.