Senior Director, Global Collections

Powerfleet

Senior Director leading global Collections Center of Excellence to drive cash flow at Powerfleet. Focused on operational discipline, technology, and data-driven decision-making.

Posted 6/4/2026full-timeJohannesburg • 🇿🇦 South AfricaSeniorWebsite

Tech Stack

Tools & technologies

ERPTableau

About the role

Key responsibilities & impact

Build and lead a global Collections Center of Excellence, establishing consistent standards, processes, and performance expectations across all regions.
Develop and implement a matrixed collections operating model, partnering with regional Finance leaders while providing functional leadership to collections teams globally.
Serve as the senior escalation point for complex collections matters, high-value disputes, payment plans, service suspension decisions, and legal referrals.
Partner with Finance, Sales, Customer Success, Legal, Operations, Billing, and Revenue Operations leaders to align collections activities with broader business objectives.
Provide executive-level reporting and recommendations to the CFO and senior leadership team regarding AR health, collections performance, and cash flow risks.
Develop and maintain global collections policies, including contact cadence, escalation procedures, payment plan guidelines, write-off authority, and service suspension standards.
Own the global collections performance framework, including DSO, AR aging, cash collections, dispute resolution, bad debt exposure, and collector productivity metrics.
Identify and analyze the root causes of delayed payments, including billing errors, invoice delivery issues, PO mismatches, customer disputes, and process breakdowns.
Lead the strategy and adoption of collections technology, automation, and AI-enabled solutions to improve efficiency, prioritization, cash application, and reporting.

Requirements

What you’ll need

Bachelor's degree in Finance, Accounting, Business, or a related field.
10+ years of progressive experience in collections, accounts receivable, credit management, or related finance functions.
5+ years of leadership experience managing global or multi-entity collections operations.
Proven experience building, transforming, or centralizing a collections function in a complex organization.
Demonstrated success improving DSO, cash collections, AR aging, bad debt exposure, or overall cash conversion performance.
Experience operating within a global, matrixed environment and influencing teams across multiple regions.
Strong knowledge of collections processes, dispute management, payment plans, write-offs, service suspension practices, and AR controls.
Experience with ERP, CRM, and collections platforms such as NetSuite, Salesforce, SAP, HighRadius, Tesorio, YayPay, or similar solutions.
Strong analytical capabilities with experience developing dashboards, reporting frameworks, and executive-level business insights.
Advanced proficiency in Microsoft Excel; experience with Power BI, Tableau, or similar reporting tools preferred.
Professional certifications such as CPA, ACCA, ACA, CICM, or equivalent are a plus.

Benefits

Comp & perks

Health insurance
Retirement plans
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collections managementaccounts receivablecredit managementdispute managementpayment planswrite-offsservice suspensionAR controlsDSO improvementcash conversion performance

Soft Skills

leadershipanalytical capabilitiesexecutive reportinginfluencing teamsstrategic thinkingproblem-solvingcommunicationcollaborationprocess improvementperformance management

Certifications

CPAACCAACACICM