Bilingual Fulfillment Specialist

Powerfleet

Bilingual Fulfillment Specialist handling order processes and customer provisioning for Powerfleet. Collaborating with internal teams to ensure service delivery and customer satisfaction.

Posted 5/30/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Process sales orders across all channels (Telus, AT&T, Direct) with accuracy and efficiency
Ensure all order queues are reviewed and actioned daily
Provision hardware and services to customer accounts correctly and on time
Manage open cases, ensuring they meet established completion KPIs
Support team members in resolving and closing cases when needed
Collaborate with internal teams (Technical Support, ERMs, Customer Success) to resolve inquiries and issues
Build and maintain strong relationships with channel partners and sales teams
Conduct weekly follow-ups on pending orders and open cases
Ensure all sales orders are processed by close of business on the last business day of each month

Requirements

What you’ll need

Strong English communication skills
Completed "Preparatoria"/High School education level
Ideally living in Mexico City (position is remote, but occasionally team could meet at the office)
Ability to thrive in a fast-paced, results-driven environment
Detail-oriented, proactive, and a strong team player
Hands-on approach with a high level of accountability
Proficiency in Microsoft Office
Excellent time management skills, with the ability to multitask and meet deadlines
1–3 years of experience in call center operations, customer service, case management, or customer support environments.
Experience working with Microsoft Dynamics 365 (Finance & Operations) and Salesforce is strongly preferred.

Benefits

Comp & perks

Health insurance
Competitive salary
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementcustomer servicesales order processingmultitaskingtime managementMicrosoft OfficeMicrosoft Dynamics 365Salesforce

Soft Skills

strong English communicationdetail-orientedproactiveteam playeraccountabilityability to thrive in fast-paced environment

Certifications

High School education