Parts Town

Data Engineer

• Specialize in turning raw data into business-ready products within GCP
• Design and optimize data models, marts, and semantic layers in BigQuery
• Enable analytics, BI, and ML use cases across the enterprise
• Support downstream systems and APIs that deliver trusted data for operational and AI-driven processes
• Build the pipelines, products, and platforms that power the next generation of digital distribution

Data Engineer – Data Products, Delivery

Support Engineer

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information into a company database
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

Technical Support Specialist, Cold Side

Business Development Rep

• Place 60 outbound calls daily to new and existing customers.
• Identify, cultivate, and build new customer partnerships in the commercial foodservice and HVAC industries by understanding their problems/needs and utilizing the Parts Town value proposition and solutions to solve them.
• Build in-depth knowledge on commercial foodservice and HVAC industry trends and customer needs.
• Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers nationwide.
• Integrate all sales activities into CRM (Salesforce.com) system for timely, accurate reporting.
• Conduct research on accounts to develop an understanding of their business and where Parts Town can be a solution to their parts needs.
• Partner with Customer Experience team members to develop and grow customer relationships.
• Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc.).

Business Development Specialist

Inside Sales

• Responsible for finding, developing, and maintaining relationships with Customers.
• Proactively manage your day by placing a high volume of outbound calls; each call is an opportunity to form personal emotional connections with customers.
• Learn customer challenges and utilize the Parts Town value proposition to find solutions.
• Identify new opportunities, develop sales solutions, close sales opportunities, negotiate pricing, and provide outstanding customer service and follow-up.
• Identify, cultivate, and build new customer partnerships understanding their problems/needs.
• Build in-depth knowledge of food service and HVAC industry trends and customer needs.
• Drive revenue by prospecting and building a pipeline while fostering personal relationships with existing customers nationwide.
• Integrate all sales activities into CRM (Salesforce.com) system for timely, accurate reporting.
• Conduct research on accounts to develop an understanding of their business and where Parts Town can be a solution to their parts needs.
• Partner with Customer Experience team members to develop and grow customer relationships.
• Educate customers on Parts Town resources and capabilities.

Inside Sales Specialist

• Responsible for finding, developing, and maintaining relationships with Customers
• Proactively manage day by placing high volume of outbound calls
• Identify, cultivate, and build customer partnerships
• Integrate all sales activities into CRM (Salesforce.com) system for timely, accurate reporting
• Conduct research on accounts to develop an understanding of their business
• Partner with Customer Experience team members to develop and grow customer relationships
• Educate customers on Parts Town resources and capabilities

• Identify potential manufacturer partners, introducing Parts Town's unique capabilities
• Secure in-person meetings for senior sales executives
• Manage a pipeline of manufacturers to develop leads into qualified prospects
• Maintain accurate records of the CRM database
• Initiate and coordinate projects for existing programs

Business Development Manager

• Create and build strong relationships with existing and prospective partners
• Gain insight about manufacturers’ areas of opportunities to identify creative solutions
• Utilize various channels to identify potential manufacturer partners
• Manage a pipeline of manufacturers to develop leads into qualified prospects
• Maintain accurate records of the CRM database and track follow up actions
• Initiate and coordinate projects for existing programs to enhance our position as a trusted partner
• Conduct research on potential manufacturers to understand their business issues.

Business Development Executive

Software Engineer

• Develop, enhance, debug, support, maintain, and test SAP ABAP software solutions that support the S/4 HANA and GTS business systems
• Interface with the business team, comprising business process owners, analysts, and functional engineers to understand data requirements
• Perform data profiling / analysis activities that will help establish, modify, and maintain data models
• Support review, sign-off and adoption of data models in collaboration with global business users, architecture, and delivery teams
• Create and maintain technical documentation
• Contribute to processing automation and performance improvements
• Ensure security and compliance with governance policies
• Participate in testing (unit, integration, UAT) to ensure quality.

Senior SAP ABAP Developer

Customer Support

• Cover several order web portals
• Create and update survey and escalation cases for our web portals
• Sort the customer service email queue
• Manage the Customer Support team email inbox for various tasks
• Sort, update, and combine new account lists
• Collaborate with other business units by sorting and sharing their reports
• Assist with the UPS Exceptions Report
• Manage customer portals
• Create and email warranty credits to customers
• Deliver exceptional customer service via email

Customer Support Specialist – 2nd Shift

Operations

• Support the execution, documentation, and performance management of operational excellence initiatives across fulfillment network
• Develop and maintain SOPs, process maps, and standard work documentation
• Manage version control and ensure documentation accuracy and accessibility
• Partner with site teams to ensure consistent process adoption and flag deviations
• Analyze productivity, quality, and cycle time data to identify gaps and trends
• Build dashboards and reports to track KPIs and operational performance
• Support process design and documentation for new fulfillment center launches
• Assist with WMS implementations including UAT, test cases, and defect tracking
• Ensure SOPs align with system capabilities during WMS transitions
• Support training and rollout of processes at new and existing sites
• Participate in Lean initiatives, Kaizen events, and improvement tracking
• Implement standard work, visual management, and performance tools
• Coordinate timelines, deliverables, and follow-ups across initiatives

Operational Excellence Lead, Process & Performance

• Own the design, execution, and delivery of operational excellence initiatives across the fulfillment network
• Act as the program owner, lead process standardization, WMS implementations, and new site launches while driving measurable improvements in cost, service, and productivity
• Partner closely with Operations, IT, Engineering, and Supply Chain leaders to ensure scalable, standardized, and high-performing fulfillment operations
• Serve as the end-to-end process owner for inbound, outbound, and returns workflows
• Define, document, and maintain global SOPs and standard work
• Establish audit mechanisms, compliance tracking, and change control processes
• Lead process design for new site launches and network transformations
• Drive adoption and adherence to standardized processes across all sites by developing scalable workflows, labor models, and operating playbooks
• Support site startup, stabilization, and performance optimization
• Act as process owner during WMS implementations, upgrades, and migrations
• Translate operational requirements into system design inputs
• Lead UAT, validation, and go-live readiness activities
• Provide hands-on leadership during go-live and stabilization periods

Manager, Operational Excellence – Network Transformation

Director

• Design and run automation projects, supporting and partnering with divisional engineering teams
• Identify and provide solutions for maintenance programs across a network of facilities
• Drive utilization of facilities, increased throughput, facility uptime, automation advancement
• Serve as liaison for strategic vendor partnerships and integrators within the organization
• Leverage transactional and operational data to create design solutions
• Collaborate with teams on options, work with vendors on execution, and monitor KPI for long-term success
• Align and advance automation processes and tools, while serving as a mentor and connector
• Build strong relationships across facilities and foster cohesion and collaboration within automation efforts

Director, Facilities Strategy – Optimization

AI Engineer

• Design and refine dimensional data models (fact/dimension, star schemas) to support analytics and AI use cases
• Write, review, and optimize SQL used across the warehouse and semantic layer
• Build and evolve the semantic or metrics layer for consistent, trusted business definitions
• Partner directly with data engineers to review implementations, challenge design decisions, and improve data pipelines
• Debug data issues across the stack, from ingestion through transformation to consumption
• Modify or extend APIs and services for data accessibility in downstream systems and AI workflows
• Build connectors or lightweight services for programmatic system interaction
• Translate business and product requirements into practical data models and system designs
• Identify gaps in the current architecture and drive pragmatic improvements without overengineering
• Support AI and agent-driven use cases by ensuring data is structured, accessible, and reliable

Principal Architect, Data and AI Platforms

Accountant

• Support the monthly close process, including preparation and posting of journal entries and completion of balance sheet reconciliations
• Record and reconcile debt activity, ensuring accuracy and alignment with supporting schedules
• Assist with Asset-Based Lending (ABL) reporting, including preparation and analysis of Borrowing Base Certificates (BBC)
• Manage and coordinate the company-wide intercompany reconciliation process, including intercompany AR/AP, cash sweep activity, and intercompany sales
• Manage and reconcile various billing processes, including benefits, insurance, and other vendor-related allocations
• Support interim and year-end external audits, including preparation of schedules and responding to auditor requests
• Partner with cross-functional teams (FP&A, Tax, Treasury) to support financial reporting and analysis

Senior Accountant

Architect

• Design and refine dimensional data models (fact/dimension, star schemas) to support analytics and AI use cases.
• Write, review, and optimize SQL used across the warehouse and semantic layer.
• Build and evolve the semantic or metrics layer to ensure consistent, trusted business definitions.
• Partner directly with data engineers to review implementations, challenge design decisions, and improve data pipelines.
• Debug data issues across the stack, from ingestion through transformation to consumption.
• Modify or extend APIs and services to make data and functionality accessible for downstream systems and AI workflows.
• Build connectors or lightweight services that enable systems to interact programmatically.
• Translate business and product requirements into practical data models and system designs.
• Identify gaps in the current architecture and drive pragmatic improvements without overengineering.
• Support AI and agent-driven use cases by ensuring data is structured, accessible, and reliable.

Data Engineer – Data Products, Delivery

Technical Support Specialist, Cold Side

Business Development Specialist

Inside Sales Specialist

Business Development Specialist

Business Development Manager

Business Development Executive

Senior SAP ABAP Developer

Customer Support Specialist – 2nd Shift

Operational Excellence Lead, Process & Performance

Manager, Operational Excellence – Network Transformation

Director, Facilities Strategy – Optimization

Principal Architect, Data and AI Platforms

Senior Accountant

Principal Data and Semantic Architect