Parts Town

Director

• Partner across the business to gather, analyze, and prioritize growth projects
• Collaborate with leaders to design and launch key initiatives
• Conduct data analysis for actionable recommendations
• Build compelling presentations to communicate findings
• Ensure project alignment on goals, timelines, and requirements
• Facilitate large-scale workshops for idea synthesis and outputs

Strategy & PMO Director

Accounts Payable

• Provide accounts payable support to the entirety of the Accounting department
• Investigate invoices and resolve payment blocks
• Build strong relationships with vendors and work in a collaborative environment
• Investigate, and resolve payment blocks due to pricing and quantity discrepancies on PO's and/or invoices
• Utilize electronic systems for data entry, filing, and processing
• Utilize Microsoft Excel to track, analyze, and report on payment issues, aging reports, and vendor reconciliations
• Review vendor statements and build strong relationships with our vendors
• Process high-volume transactions accurately and efficiently, including: vendor invoices, T&E reports, customer refunds, and manual check requests
• Reconcile AP accounts, assist in month-end close activities, and various Accounts Payable related projects
• Ensure compliance with internal controls, company policies, and external audit requirements
• Collaborate cross-functionally with Purchasing, Post PO, and Receiving teams to help resolve issues

Accounts Payable Analyst

• Process multiple vendor invoices in a high volume, fast paced environment
• Utilize electronic systems for data entry, filing, and processing
• Work on statement reconciliations and various Accounts Payable related projects
• Utilize problem-solving skills to resolve vendor invoice issues

Accounts Payable Specialist

Manager

• Lead the modernization of Parts Town’s digital workplace, with a focus on Microsoft 365 tenant convergence, Copilot adoption and training, and personal workflow automation
• Partner with Infra & Security to align identity, access, compliance, and DR standards during migration
• Act as product owner for Microsoft Copilot, defining roadmap, use cases, and adoption strategies
• Build environment to enable and scale personal and lightweight automation / AI solutions using Copilot Studio, Agents, Power Automate, Power Apps, and AI-driven integrations
• Partner with divisional business technology leaders to drive end-user adoption and change readiness
• Lead a small team (2–3 specialists) focused on M365 administration, tenant convergence execution, and automation across Divisions

Senior Manager, MS365 Adoption and Enablement

Marketing

• Develop and execute marketing efforts across all channels both digital and offline for our Institutions business unit
• End to end execution of events, both in-person and virtual, including development of presentation (PowerPoint) materials, pre- and post-event promotions, reporting/ROI and coordination of swag, booth properties, etc.
• Build and manage the digital experience for Institutions customers online and across various channels including social, email, content marketing, etc.
• Work closely with sales leaders and business development partners to create effective programs and campaigns
• Oversee the marketing communications editing and approval process of creative requests to ensure high-quality standards and brand alignment
• Closely manage deadlines and tightly monitor budgets across all marketing channels
• Monitor and analyze the performance of marketing campaigns and tactics, providing regular reports on key metrics

Integrated Marketing Manager

Customer Support

• Assist with pricing, quote generation, parts identification, shipping, tracking, and returns.
• Be part of a group of Customer Solution Specialists providing top notch customer service.
• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails.
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs.

Customer Service Specialist – 2nd Shift

AI Engineer

• Develop and optimize generative AI applications (e.g., copilots, search assistants, summarization tools)
• Implement retrieval-augmented generation (RAG) pipelines using enterprise data sources
• Fine-tune LLMs (Vertex AI, OpenAI, Anthropic, LLaMA) for Parts Town–specific use cases
• Build pipelines to structure unstructured data (manuals, product catalogs, customer tickets)
• Create embeddings and manage vector databases (BigQuery Vector, Pinecone, Weaviate, ChromaDB)
• Partner with Data Engineers to ensure AI-ready data assets are available and governed
• Work with MLOps to deploy GenAI solutions into production with monitoring, retraining, and drift detection
• Develop APIs and microservices for embedding AI into ERP, Salesforce, eCommerce, WMS/Ops, and customer service apps
• Ensure solutions are performant and aligned with enterprise integration frameworks
• Apply guardrails to mitigate hallucinations, bias, and data leakage
• Ensure compliance with Parts Town’s AI governance framework and data privacy regulations (GDPR, CCPA, EU AI Act)
• Partner with the AI Council to align GenAI use cases with enterprise priorities
• Evaluate emerging tools (LangChain, LlamaIndex, Vertex AI GenAI stack) and recommend adoption
• Build reusable components (prompt templates, connectors, orchestration patterns) to accelerate adoption across teams
• Share best practices and mentor peers on GenAI engineering approaches.

Lead Gen AI Engineer

• Design, prototype, and deliver generative AI solutions leveraging Parts Town’s enterprise data on GCP (or other AI platforms as needed)
• Develop and optimize generative AI applications (e.g., copilots, search assistants, summarization tools)
• Implement retrieval-augmented generation (RAG) pipelines using enterprise data sources
• Fine-tune LLMs (Vertex AI, OpenAI, Anthropic, LLaMA) for Parts Town–specific use cases
• Build pipelines to structure unstructured data (manuals, product catalogs, customer tickets)
• Create embeddings and manage vector databases (BigQuery Vector, Pinecone, Weaviate, ChromaDB)
• Partner with Data Engineers to ensure AI-ready data assets are available and governed
• Work with MLOps to deploy GenAI solutions into production with monitoring, retraining, and drift detection
• Develop APIs and microservices for embedding AI into ERP, Salesforce, eCommerce, WMS/Ops, and customer service apps
• Apply guardrails to mitigate hallucinations, bias, and data leakage
• Ensure compliance with Parts Town’s AI governance framework and data privacy regulations (GDPR, CCPA, EU AI Act)
• Partner with the AI Council to align GenAI use cases with enterprise priorities
• Evaluate emerging tools (LangChain, LlamaIndex, Vertex AI GenAI stack) and recommend adoption
• Build reusable components (prompt templates, connectors, orchestration patterns) to accelerate adoption across teams
• Share best practices and mentor peers on GenAI engineering approaches

• Assist with pricing, quote generation, parts identification, shipping, tracking, and returns
• Provide top-notch customer service while upholding high-quality standards
• Handle inbound customer interactions (50-70 phone calls/day and email)
• Process customer requests (order entry, status updates, part identification, pricing, returns, etc.)
• Collaborate with customers, manufacturers, and internal departments regarding customer needs

Customer Service Specialist

• Lead the modernization of Parts Town’s digital workplace with a focus on Microsoft 365 tenant convergence
• Oversee lifecycle management of M365 tools (Teams, SharePoint, Exchange, OneDrive, Power Platform)
• Act as product owner for Microsoft Copilot, defining roadmap, use cases, and adoption strategies
• Identify high-value opportunities to eliminate manual work and streamline processes across divisions
• Partner with divisional business technology leaders to drive end-user adoption and change readiness
• Lead a small team (2–3 specialists) focused on M365 administration, tenant convergence execution, and automation across Divisions

Senior Manager, Digital Workplace and Enablement

• Oversee the planning, execution, and governance of key IT programs
• Ensure all initiatives within the portfolio are aligned with strategic goals
• Define and lead routines for demand intake, prioritization, value creation, and resource allocation for IT-driven business enablers
• Act as a thought partner to the CIO, bridging strategy and execution
• Shape enterprise IT transformation priorities, ensuring they directly enable business outcomes and scalable growth
• Manage the IT project portfolio using a structured prioritization framework to ensure resources, timelines, and budgets are optimized
• Balance strategic importance with operational execution across the portfolio
• Collaborate with cross-functional teams to build strategic roadmaps for IT
• Guide large-scale IT/business-led projects and programs from initiation through execution
• Implement and refine governance models, planning processes, and demand management practices
• Ensure consistent adoption of methodologies like Agile and SAFe to optimize delivery speed and effectiveness
• Develop mitigation strategies to ensure successful program execution

Senior Director, Digital IT Program Delivery

• Respond and process RMA requests via Salesforce and returns email
• Corresponding with customers via email, phone, or fax regarding RMA number, RMA Credit status and RMA credit memos
• Processing UPS reroutes
• Creating and closing ROSD issues
• Processing bulk returns
• Assisting with warranty and defective cases
• Processing credits
• Learn and comprehend the defective part process to address customer questions
• Deliver exceptional customer service

Customer Support Specialist

Salesforce Administrator

• Offer first-level support to Service Cloud and Sales Cloud users through Jira tickets, troubleshooting issues and promptly resolving basic user tickets
• Develop and maintain reports and dashboards to provide actionable insights into sales and service performance, pipeline health, and other key metrics
• Utilize Process Builder, Workflow, and primarily Flow to automate business processes and streamline workflows within Salesforce
• Assist in ongoing projects and implementations related to Salesforce customization, enhancements, and integrations
• Ensure data integrity by managing record types, profiles, and role hierarchy
• Perform data maintenance tasks such as data cleansing, de-duplication, and data migration as needed
• Collaborate with other administrators and often work with different technical teams to implement new features and enhancements
• Assist in user training and documentation to promote effective utilization of Salesforce capabilities
• Collaborate with cross-functional teams to gather requirements, design solutions, and support implementation efforts
• Assist in the development and execution of test plans for system changes and new implementations

Bilingual

• Deliver the best possible experience for our customers all over the world.
• Serving as the friendly voice and trusted resource of Parts Town, you will support our customers throughout their entire ordering process.
• Handle a high volume of customer emails (as well as some incoming calls), while delivering an exceptional customer experience.
• Process customer requests (identify part numbers, confirm pricing and availability, place/track orders, returns, etc.).
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs.

Bilingual Spanish Customer Solutions Specialist

• Work closely assisting Part Experts with sales, service and support needs when purchasing parts
• Cover the AIF portals (Web, EDI, and MDA)
• Create and Update survey and escalation cases for AIF
• Sort the Customer Service Email Queue
• Manage [email protected] emails – including but not limited to: merging accounts, creating import lists, creating UPS labels, updating account information, and registering users
• Sort, update, and combine the new account list
• Create Bloomfire documents as needed
• Sort and distribute reports to their specific business units
• Assist with the UPS Exceptions Report
• Manage customer portals
• Create and email warranty credits to the customer
• Deliver exceptional customer service through emails to our internal and external customers

• Partner with an Elite customer base to assist with pricing, quote generation, parts identification, shipping, tracking, and returns
• Manage customer orders processed through various different channels
• Answer various inbound calls daily from an assigned account base of customers while delivering top notch customer service
• Manage customer relationships throughout the entire ordering process, handling inquiries relating to pricing, quote generation, part identification, availability, shipping, and returns
• Be part of an Elite group, upholding Parts Town’s high quality standards and exceeding customer expectations
• Maintain stellar communication and strong attention to detail

Financial Planning and Analysis

• Our Financial Analyst will pair up with our business unit and functional leaders to improve both top and bottom-line results. You’ll prepare and improve our financial reporting to highlight key takeaways and identify opportunities for process improvements, analyze the business, and understand the needs of our internal and external customers. The Financial Analyst will provide insights to support the implementation of projects to improve our operational efficiency. In this highly analytic, data driven role, you will always be thinking of creative ways to help business unit leaders drive success throughout their businesses. You will support the business with its monthly forecasting and annual budgeting processes. You will be the financial voice during meetings, and you will always be looking for ways to grow company-wide sales and profitability.