Parts Town

General

• Lead end-to-end delivery of enterprise application initiatives, including ERP, CRM, integration, supply chain, procurement, and customer-facing platforms
• Manage project scope, timelines, budgets, risks, and resource allocation
• Establish delivery governance, project standards, and release management processes
• Coordinate cross-functional teams including business analysts, developers, architects, and external partners
• Own application lifecycle management for critical enterprise systems
• Drive system enhancements, upgrades, integrations, and continuous improvement initiatives
• Ensure application performance, availability, security, and compliance requirements are met
• Oversee enterprise integration solutions including APIs, EDI, middleware, and cloud integration platforms
• Partner with business leaders to understand strategic priorities and translate them into technology solutions
• Establish KPIs and service metrics for enterprise application delivery and support

Enterprise Applications Delivery Lead

Program Coordinator

• Serve as the primary day-to-day contact for Institutional GPO partners, coordinating operational activities and ensuring timely communication between external partners and internal stakeholders
• Coordinate the onboarding and implementation of new GPOs & major programs, facilitating cross-functional execution and ensuring all operational requirements are completed
• Partner with commercial leadership to support strategic GPO initiatives and execute program enhancements
• Facilitate meetings with internal teams and external GPO partners to align priorities, communicate progress, resolve operational issues, and track action items
• Monitor program performance, identify opportunities for process improvements, and recommend operational enhancements that improve partner and member experiences
• Coordinate reporting, account alignment, member eligibility, and program compliance while maintaining data integrity across business systems
• Collaborate across Sales, Operations, Finance, Pricing, Marketing, Data Management, Customer Experience, and IT to support successful program execution and continuous improvement
• Serve as the internal subject matter expert for GPO program operations and partner requirements

Senior Program Coordinator

• Manage the execution of key enterprise-wide SAP solutions
• Ensure effective development and implementation of SAP enterprise systems in support of global business strategies
• Assist in the development of the strategic long-range SAP Implementation Plan
• Create and ensure compliance with policies, practices and procedures for building the infrastructure landscape
• Establish and manage teams configuring and developing solutions in the SAP system
• Deliver SAP implementations in alignment with the IT Strategy
• Build and maintain relationships with outside firms used in SAP projects

Senior Director, SAP Solutions

Account Manager

• Maintain relationships with existing customers and seek out new ones
• Place a high volume of outbound calls to service company customers
• Accountable for achieving daily metrics related to dials, talk time, and logging tasks into CRM (Salesforce.com)
• Sell Parts Town solutions and drive revenue by prospecting and building a pipeline
• Conduct account research and develop an understanding of business issues
• Partner with Customer Experience team members to grow relationships

Customer Partnerships Manager

• Develop and execute strategic account plans for online reseller and marketplace partners
• Build executive-level relationships with owners, executives, eCommerce leaders, and digital operations teams
• Identify opportunities to increase sales, assortment expansion, digital adoption, and customer acquisition
• Lead business reviews and growth planning sessions with strategic partners
• Drive integration initiatives involving APIs, EDI, punchout solutions, catalog syndication, inventory visibility, and order automation
• Partner with Product Information Management (PIM), IT, Digital Commerce, Marketing, and Customer Experience teams to improve partner performance
• Develop joint growth strategies focused on assortment expansion, conversion improvement, and customer retention
• Monitor marketplace trends, digital commerce innovations, and competitive developments
• Identify new marketplace opportunities and emerging digital channels
• Lead negotiations for strategic agreements and partnership initiatives
• Act as the voice of digital partners within Parts Town to improve systems, processes, and customer experience
• Represent Parts Town at industry conferences, eCommerce forums, technology events, and partner meetings
• Deliver annual sales growth, profitability, and strategic partnership objectives

Director, HVAC Distributor Partnerships

• Create and build strong relationships with existing and prospective partners
• Gain insight into manufacturing areas and opportunities to identify creative solutions for manufacturers
• Identify potential HVACR equipment manufacturer partners to secure meetings for senior sales executives
• Manage a pipeline of manufacturers to develop leads into qualified prospects
• Maintain accurate and thorough records in the company’s CRM database, including follow-up actions and prospect details
• Initiate and coordinate projects for existing programs to enhance partnership position
• Launch and operationalize new manufacturer programs

Manufacturer Partnerships Manager

• Develop and manage executive-level relationships with private equity firms and strategic partners
• Identify growth opportunities and create enterprise-level partnerships
• Drive revenue across a portfolio of strategic relationships
• Collaborate with Territory Sales Managers, Marketing, Customer Experience, and Product teams
• Monitor industry trends, M&A activity, and competitive developments
• Negotiate partnership agreements and manage strategic initiatives from concept through execution
• Deliver annual sales, profitability, and growth objectives

Director, HVAC Strategic Partnerships

Analyst

• Maintain the highest level of support for EDI infrastructure and processes
• Lead the design, development, deployment, and support of EDI solutions that support IT strategy and overall business objectives
• Lead the end-to-end development of trading partner integrations
• Ensure data accuracy and compliance with industry standards
• Partner closely with business and IT teams to maintain a stable, scalable EDI ecosystem
• Lead the end-to-end onboarding of new trading partners, including requirement gathering, mapping, testing and deployment
• Coordinate meetings with business stakeholders and trading partner leads
• Design, build, test, deploy and manage EDI maps, trading partner setups, and documentation for EDI transactions, APIs, and application interfaces
• Ensure compliance with partner requirements
• Participate in IT change management, release coordination, and regression testing
• Identify opportunities for automation and integration optimization within the Boomi environment

Senior EDI Analyst

• Dispatch service 60-80 service calls within a 10-minute SLA time frame
• Utilize mapping tools to locate service providers closest to end user location and schedule service
• Provide an exceptional experience while interacting with customers, manufacturers, and their service providers via email and phone
• Manage life cycle of service from dispatch to close, effectively communicating updates to involved parties
• Document reported issues to hand off to Technicians for troubleshooting , including parts identification
• Assist Equipment Dealers over the phone or email with service updates /questions
• Assist with general email inquiries within a 2-hour Service Level Agreement
• Act as a back up to all areas of team where business needs are required

Service Coordinator

Business Operations

• Work with manufacturer partners to ensure all prep work is completed to successfully onboard a new program
• Utilize various resource planning tools to staff new programs appropriately and ensure department efficiency going forward
• Ensure all manufacturer dashboards, department year-to-date KPI’s, and team member scorecards are updated and distributed in a timely manner
• Partner with Technical Service leadership to help oversee the planning and execution of team restructures
• Coordinate all virtual and in-house partnership meetings that are required leading up to the program go live date
• Create and maintain comprehensive project documentation, plans, and reports while ensuring standards and requirements are met through conducting quality assurance tests

Manager, OEM Onboarding, Business Operations

• Work with manufacturer partners to ensure all prep work is completed to successfully onboard a new program.
• Utilize various resource planning tools to staff new programs appropriately and ensure department efficiency going forward.
• Ensure all manufacturer dashboards, department year-to-date KPI’s, and team member scorecards are updated and distributed in a timely manner.
• Partner with Technical Service leadership to help oversee the planning and execution of team restructures to ensure appropriate staffing and the success of future innovation projects.
• Coordinate all virtual and in-house partnership meetings that are required leading up to the program go live date.
• Create and maintain comprehensive project documentation, plans, and reports while ensuring standards and requirements are met through conducting quality assurance tests.

• Assist with pricing, quote generation, parts identification, shipping, tracking, and returns
• Handle a high volume of inbound customer interactions: approximately 50-70 phone calls/day and a steady flow of emails, consistently delivering an exceptional customer experience
• Process customer requests including order entry and status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding customer needs

Customer Solutions Specialist – 2nd Shift

Support Engineer

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information into a company database to better assist future inquiries
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Technical Support Specialist, Cold Side

Data Engineer

• Specialize in turning raw data into business-ready products within GCP
• Design and optimize data models, marts, and semantic layers in BigQuery
• Enable analytics, BI, and ML use cases across the enterprise
• Support downstream systems and APIs that deliver trusted data for operational and AI-driven processes
• Build the pipelines, products, and platforms that power the next generation of digital distribution

Data Engineer – Data Products, Delivery

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information into a company database
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates