Technical Support Specialist, Cold Side

Parts Town

Technical Support Specialist providing phone and email support for cold side foodservice equipment at Parts Town. Diagnose equipment issues and assist users while managing technical inquiries and solutions.

Posted 6/13/2026full-timeFort Wayne • New York • 🇺🇸 United StatesMid-LevelSenior💰 $26 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
Maintain all customer call information into a company database to better assist future inquiries
Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Requirements

What you’ll need

Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
Excellent communication skills and proficiency in English (both written and verbal)
Quality, high-speed internet connection at home
Confident using a computer and navigating programs such as MS Word & Outlook
Passionate about troubleshooting and finding innovative solutions to difficult problems
Ability to multitask and thrive in a fast-paced, team-oriented atmosphere.
Available to work an 8-hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed.

Benefits

Comp & perks

Parts Town Pride – check out our virtual tour and culture!
Quarterly profit-sharing bonus
Remote work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

electric appliance repairgas appliance repairrefrigerationHVACtroubleshootingdiagnosing equipment issuesdocumenting equipment failure rates

Soft Skills

customer servicecommunication skillsproblem-solvingmultitaskingteam-orientedprofessionalismfriendliness