Service Coordinator

Parts Town

Service Coordinator managing warranty dispatch process and customer service for Parts Town's foodservice equipment. Collaborating with technicians and manufacturers to ensure exceptional support and problem resolution.

Posted 7/10/2026full-timeFort Wayne • New York • 🇺🇸 United StatesMid-LevelSenior💰 $41,840 - $51,138 per yearWebsite

About the role

Key responsibilities & impact

Dispatch service 60-80 service calls within a 10-minute SLA time frame
Utilize mapping tools to locate service providers closest to end user location and schedule service
Provide an exceptional experience while interacting with customers, manufacturers, and their service providers via email and phone
Manage life cycle of service from dispatch to close, effectively communicating updates to involved parties
Document reported issues to hand off to Technicians for troubleshooting , including parts identification
Assist Equipment Dealers over the phone or email with service updates /questions
Assist with general email inquiries within a 2-hour Service Level Agreement
Act as a back up to all areas of team where business needs are required

Requirements

What you’ll need

Demonstrate exceptional critical thinking & problem-solving skills
Enjoy working with people and take pride in providing an exceptional customer experience
Detail oriented and have the drive to go the extra mile
Experience in Microsoft Office products
Thrive within a fast paced, team-oriented environment
All-star communicator and are fluent in English (both written and verbal)

Benefits

Comp & perks

Quarterly profit sharing bonus
Fitness center, game room and on-site food market
Team member appreciation events and recognition programs
Volunteer opportunities
Casual dress code
Health insurance
401k/401k match
Employee assistance programs
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Service Call DispatchIssue DocumentationParts IdentificationMapping Tools Utilization

Soft Skills

Detail OrientedProblem-SolvingTeam CollaborationCustomer Interaction