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Technical Support Specialist, Cold Side
Parts TownTechnical Support Specialist providing phone and email support for warranty and non-warranty cold side foodservice equipment. Collaborating with manufacturers and maintaining customer service excellence.
About the role
Key responsibilities & impact- Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions
- Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
- Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
- Maintain all customer call information into a company database
- Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates
Requirements
What you’ll need- Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
- Excellent communication skills in English (both written and verbal)
- A quality, high speed internet connection at home
- Confidence using a computer and navigating programs such as MS Word & Outlook
- Passion for troubleshooting and finding innovative solutions
- Ability to multitask and thrive in a fast paced, team oriented atmosphere
- Availability to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed
Benefits
Comp & perks- Quarterly profit-sharing bonus
- Remote work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electric appliance repairgas appliance repairrefrigerationHVACtroubleshootingdiagnosing equipment issuesdocumenting failure rates
Soft Skills
exceptional customer serviceeffective communicationmultitaskingproblem-solvingteam-orientedadaptability