Parloa

Consultant

• Own value engineering across the full sales lifecycle, from early-stage value framing through late-stage deal support and post-live value validation
• Build CFO-grade ROI models quantifying impact across cost reduction, productivity gains, revenue uplift, and customer experience improvements
• Lead executive value discovery sessions and workshops, translating qualitative business priorities into quantified financial outcomes
• Partner with Account Executives on strategic deals, shaping value narratives for prioritization, pricing, competitive positioning, and expansion
• Enable value-led selling by developing standardized frameworks, benchmarks, and repeatable tooling (including Parloa Value Studio)
• Translate complex financial analysis into clear, compelling executive narratives that resonate with CFOs, CIOs, and business leaders
• Drive post-sale value realization by validating outcomes and supporting expansion through proven impact
• Capture and operationalize field learnings into scalable GTM playbooks, value frameworks, and industry-specific benchmarks

Senior Value Consultant

Architect

• Design end-to-end solution architectures for AI Agent deployments, mapping how Parloa's platform integrates into customers' enterprise systems (CRMs, ERPs, ticketing systems, contact center platforms)
• Build and configure integrations using integration platforms and APIs, applying systems thinking to solve complex, multi-system data flows
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities
• Apply structured testing approaches to validate architecture, integration reliability, and AI agent performance under real-world conditions
• Identify and resolve blockers together with other departments at Parloa (e.g., Product, Solution Engineering, Sales) and the customer
• Scope AI Agent deployments, providing strategic architecture advice and execution support to customers and partners
• Use your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design prompts for reliable, user-aligned agent behavior
• Translate complex customer workflows into structured conversational components that LLMs can execute reliably
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team

Senior Agent Architect, Germany

Account Manager

• Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes
• Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders
• Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions
• Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact
• Partner with Account Executives and Partner Managers to support strategic deals, validate delivery approaches, and align implementation strategies
• Monitor partner-led customer implementations, proactively identifying risks, managing escalations, and driving successful project outcomes
• Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews
• Ensure close alignment between partners and internal Parloa teams including Customer Success, Professional Services, Product, and Solution Engineering
• Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards
• Identify opportunities to expand successful partner initiatives across regions, business units, and enterprise accounts
• Support the evolution of Parloa’s Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks
• Stay current on Parloa’s platform capabilities, AI innovation, and enterprise CX transformation trends to guide partners effectively
• Represent Parloa’s leadership in agentic AI and enterprise customer experience transformation during partner and customer engagements

Senior Partner Delivery Success Manager

Solutions Engineer

• Enable partners to effectively position and deliver Parloa solutions by coaching them on discovery, demos, solution design, and scoping.
• Support partner-led and co-sell opportunities by leading technical discovery, solutioning, and validation throughout the pre-sales cycle.
• Guide partners in designing scalable, enterprise-ready solutions aligned with customer needs and business outcomes.
• Act as a trusted technical advisor to partners, translating Parloa’s platform capabilities into clear business value for both technical and non-technical stakeholders.
• Work closely with Sales, Partnerships, Product, and Customer teams to drive successful partner engagements and aligned go-to-market execution.
• Represent partner and customer insights to Product and Engineering, contributing to roadmap discussions and continuous improvement.

Senior Partner Solution Engineer – SAP

• Build and maintain a healthy services pipeline in partnership with enterprise sales teams
• Lead commercial conversations for all PS engagements - from initial scoping through commercial close
• Maintain rigorous forecast hygiene; own your number and call it accurately
• Coach internal stakeholders on PS sales motion, deal structure, and timeline expectations
• Run structured and AI-powered discovery to surface customer motivations, desired business outcomes, and platform integration requirements
• Translate discovery into compelling services proposals that quantify value: expected containment improvement, time-to-value, effort, and risk
• Write Statements of Work (SOWs) that are precisely scoped, commercially sound, and set delivery teams up for execution
• Navigate complex enterprise legal and procurement processes with confidence
• Build trusted relationships with CX, IT, and Operations leaders at enterprise accounts
• Lead executive business reviews and steering committee sessions that connect delivery progress to customer KPIs
• Ensure seamless knowledge transfer from pre-sales into Parloa's PRISM delivery methodology
• Own CSAT outcomes; proactively surface risks before they become escalations
• Engage Parloa's partner ecosystem as an extension of the delivery team

Client Solutions Manager

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior.
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively.
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.
• Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities.
• Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer.
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions.
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Senior Agent Architect – UK

Business Development Rep

• Build the revenue engine together with the revenue growth team and our enterprise account executive team.
• Find, analyze and evaluate new market growth opportunities and build outreach plans to seize new customer opportunities.
• Build and take ownership of the sales pipeline, generating outbound leads and develop new sales opportunities.
• Build and nurture relationships with clients, providing them with insights to Parloa's innovative conversational AI platform.
• Assess client challenges, align with their needs, and showcase how Parloa's platform can deliver value and a strong return on investment.

Business Development Representative

Engineer

Senior Value Engineer

• Lead the technical aspects of the sales cycle, from discovery and solution design to validation through Proof of Value and Proof of Concept engagements.
• Design scalable, enterprise-ready solutions tailored to customer needs, ensuring feasibility and alignment with business goals.
• Translate complex technical capabilities into clear business value, guiding both technical and non-technical stakeholders.
• Partner closely with Enterprise Account Executives, co-owning accounts and supporting strategic sales initiatives within the territory.
• Represent the voice of the customer by feeding insights into Product and Engineering to shape roadmap and improvements.
• Work closely with Sales, Professional Services, Product, and global Solution Engineering teams to ensure a seamless customer journey.

Lead/Senior Solution Engineer

Software Engineer

• Lead and develop the team: hire, coach, and grow a team of FDEs; set clear expectations; run 1:1s, feedback cycles, and performance development.
• Own capacity planning and staffing: allocate engineers across parallel strategic projects, manage load and utilization, and anticipate delivery bottlenecks early.
• Drive project delivery management: own engineering delivery across deployments — milestones, dependencies, risk management, escalation paths, and stakeholder alignment.
• Establish time tracking and delivery visibility: implement lightweight tracking and reporting that creates trusted insight into effort, progress, and capacity (without bureaucracy).
• Provide technical leadership and escalation support: guide architecture and implementation choices, review designs/code when needed, and unblock high-severity issues in production environments.
• Create scalable field engineering practices: build reusable patterns, playbooks, and standards that improve reliability, maintainability, and speed across deployments.
• Shape the product via field learnings: translate recurring customer needs into clear productization proposals and partner with Product/Core Engineering to reduce one-offs over time.
• Partner with customer engineering and enterprise stakeholders: collaborate directly with customer teams (architecture, security, platform) to deliver outcomes and build long-term technical trust.

Lead Forward Deployed Engineering

• Own deployment engineering projects: Lead the technical execution of Parloa’s deployments inside large, complex enterprise environments
• Design for scale and resilience: Architect deployment solutions that meet enterprise-grade requirements for performance, reliability, and security
• Engineer solutions where none exist: Build custom extensions, integrations, and configurations to close product gaps and meet enterprise requirements
• Work across systems & stacks: Operate at the intersection of backend engineering, DevOps, and data engineering to ensure seamless delivery
• Partner with enterprise teams: Collaborate directly with customer engineering organizations to overcome constraints and deliver measurable outcomes
• Guide and mentor others: Collaborate with and provide technical guidance to more junior in-field engineers
• Shape the product: Act as the feedback loop between the field and core engineering teams; turning deployment learnings into platform evolution

Senior Forward Deployed Engineer

Product Marketing

• You will play a crucial role in developing go-to-market (GTM) strategies, launching marketing initiatives, empowering sales efforts, creating thought leadership, digging into market data, and establishing a thorough understanding of customers and competition.
• Specifically, you will lead industry product marketing efforts in support of our commercial teams as they continue to land 7-figure deals.
• You will help define Parloa’s overall market narrative for key industries, own the evolution of our industry ICP, and architect value frameworks and ROI narratives aligned to industry use cases.
• Develop compelling content to support industry-focused sales initiatives and joint marketing with our largest partners, be the expert for enablement sessions, and guide communication efforts across multiple audiences and channels.
• Drive our ecosystem’s industry-focused go-to-market strategies, empowering sales & partnership teams with sophisticated use cases and proof points based on research, infused competitive differentiators in collaboration with our Competitive Intelligence team.
• Help amplify our thought leadership on AI agents and AI agent platforms and the industries where we thrive: help source ideas, translate technical concepts into the language of our buyers, create and/or collaborate on content, and speak on webinars and at events.
• Lead strategic “big bet” industry initiatives by taking the helm on high-stakes cross-functional projects that help us keep growing revenue 3X.

Senior Product Marketing Manager

Account Executive

• Drive new business growth by bringing Parloa’s agentic AI platform to leading enterprises across the region
• Engage senior stakeholders and navigate complex sales cycles
• Build a market from the ground up in Eastern Europe and the Alps
• Own the full sales cycle from pipeline generation to closing
• Identify opportunities and shape territory strategy
• Lead complex, multi-stakeholder sales processes with senior decision-makers
• Act as a trusted advisor to help customers understand the business impact of Parloa and agentic AI
• Partner closely with internal teams to deliver a seamless buying experience
• Ensure accurate forecasting and visibility of risks, gaps, and opportunities

Enterprise Account Executive

Brand Designer

• Craft the direction and expression of Parloa brand design
• Participate in the creative development of assets across digital and physical channels.
• Partner with Marketing, Brand, Content, Product, Sales, and Partnerships teams to align visual storytelling.
• Set the visual bar, and ensure brand fidelity across all creative assets.
• Help to evolve and maintain our visual identity system.
• QA design outputs for polish, detail, and consistency.
• Support briefing and directing external creative agencies.
• Champion an AI-first design mindset.

Senior Brand Designer

• Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS; evaluate new AI tooling and agentic capabilities on an ongoing basis, bringing proposals grounded in measurable efficiency gains
• Own the integration layer between Salesforce, Rocketlane, SAP, Jira, and reporting tools
• Build dashboards that lead to decisions and become the operational partner to Solution Engineering and Professional Services leadership
• Build and run the weekly / monthly / quarterly rhythm: pipeline + capacity review, delivery health, KPI reviews, and QBR support
• Own PS demand forecasting in Salesforce: pipeline signals and services attach rates
• Partner with Finance / RevOps on services drivers; call out constraints proactively
• Maintain forecast accuracy as a tracked, trusted metric reviewed at the executive level
• Manage invoicing workflows and revenue recognition accuracy in SAP; flag and resolve discrepancies proactively
• Support milestone billing triggers and ensure alignment between delivery milestones and finance timelines
• Build and maintain an end-to-end capacity model across PS roles and regions: utilization, bench, skill coverage, and hiring needs
• Own resource planning and allocation in Rocketlane - ensure the right people are on the right projects at the right time
• Track and report utilization targets; surface over/under-allocation risks
• Co-own design of project health and hygiene in Rocketlane: milestone tracking, status updates, budget vs. actuals, and change control
• Standardize the pre-sales → delivery handoff, scoping → SOW inputs, and change control workflows
• Build templates and checklists that reduce ambiguity and prevent rework.