Parloa

Artificial Intelligence

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior.
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively
• Fine-tune conversational flows and voice output (e.g. SSML, lexicons, regex) to align with customer brand standards
• Work closely with Agent Integration Engineers and Forward Deployed Engineers to connect customers’ systems with Parloa’s Agent Platform via APIs
• Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team

Senior AI Agent Architect

Content Marketing Manager

• Own Parloa’s editorial voice and content strategy
• Act as Editor-in-Chief for Parloa, defining and enforcing voice, tone, and editorial standards across all content.
• Own the end-to-end content strategy across web, blog, long-form assets, executive thought leadership, and flagship narratives.
• Build and maintain an AI-enabled, scalable editorial system that includes briefs, style guides, review workflows, and quality bars.
• Manage and elevate external writers, agencies, and contributors to ensure consistent, high-quality output.
• Partner closely with Product, Engineering, and Applied AI teams to translate complex systems into clear, authoritative content.
• Work with stakeholders and oversee deep technical content, such as: AI system and architecture explainers, evaluation frameworks, and best-practice guides, research-backed POVs on agentic AI and enterprise customer experience.
• Ensure technical accuracy while maintaining strong narrative clarity and persuasion.
• Position Parloa as a credible technical authority, not just a marketing voice.
• Design and run a content engine that supports awareness, education, and evaluation stages of the buyer journey to drive pipelines.
• Identify core themes and narratives aligned with Parloa’s product strategy and category positioning.
• Translate “hero” content into multi-format outputs across campaigns, executive communications, events, and partnerships by collaborating closely with Brand, Product Marketing, Growth, Partnerships, and Field Marketing teams.

Lead Content Marketing

Support Engineer

• Analyze and promptly respond to customer queries related to the Parloa platform.
• Develop deep expertise in our systems and evolve into an “Agent Builder”.
• Collaborate closely with cross-functional teams, including Customer Success, Product, and Engineering, as well as external partners.
• Take ownership of technical issues, drive them to resolution, and know when to involve senior engineers or product owners.
• Proactively suggest improvements to elevate the overall customer experience.
• Contribute to shaping and improving customer support processes within Parloa.
• Help create and maintain runbooks, documentation, and best practices.
• Collect structured feedback from customers and share insights with Product and Engineering.

Technical Support Engineer

• Analyze and promptly respond to customer queries related to the Parloa platform
• Develop deep expertise in our systems and evolve into an “Agent Builder”
• Collaborate closely with cross-functional teams, including Customer Success, Product, and Engineering, as well as external partners
• Take ownership of technical issues, drive them to resolution, and know when to involve senior engineers or product owners
• Proactively suggest improvements to elevate the overall customer experience
• Contribute to shaping and improving customer support processes within Parloa
• Help create and maintain runbooks, documentation, and best practices
• Collect structured feedback from customers and share insights with Product and Engineering

Accountant

• Design and implement scalable accounting policies and internal controls in line with IFRS & HGB
• Build systems and reports to streamline the month-end close process
• Prepare, review, and approve journal entries, reconciliations, and schedules
• Support audits by preparing schedules and responding to audit requests
• Analyze monthly variances and explain business drivers
• Collaborate with FP&A and cross-functional teams to solve process issues and drive improvements
• Partner with the Finance Leadership on ad hoc projects and general corporate accounting matters

Senior Accountant

Vice President

• Own and deliver the enterprise new-logo revenue target for your region.
• Recruit, onboard, and develop a team of senior Enterprise Account Executives, setting a high bar for performance and professionalism.
• Establish and enforce Command of the Message–style selling across the team to ensure consistent, compelling value articulation.
• Drive rigorous forecasting discipline using MEDDPICC, including deal inspection, pipeline hygiene, and accuracy at commit and best-case levels.
• Coach AEs on complex deal strategy, executive engagement, multi-threading, and competitive positioning.
• Actively participate in key deals, including executive alignment, negotiation strategy, and closing support.
• Build and execute regional GTM and territory strategies, identifying priority industries, target accounts, and whitespace opportunities.
• Partner closely with Sales Engineering, Marketing, Business Development, Partner and Alliances, Customer Success, and Operations to improve win rates and expansion.
• Provide structured feedback to leadership on market dynamics, competitive intelligence, and product-market fit.
• Own the performance management process, including clear expectations, inspection cadence, and decisive action when standards are not met.

Regional Vice President, North America

Risk

• Act as a core member of the remotely distributed IS&T Governance team, fostering a strong culture of security and compliance awareness across planning, development, and operational activities.
• Ensure that changes in product, development, and operational processes are properly documented, risk-assessed, and reviewed in a timely and structured manner.
• Partner with the Commercial organization by supporting security and compliance questionnaires, contributing to contract and DPA reviews, and participating in customer calls as a trusted subject matter expert.
• Manage and respond to incoming requests related to compliance, information security, and regulatory topics, providing clear, pragmatic, and actionable guidance to internal stakeholders.
• Serve as the internal authority on information security best practices, continuously promoting industry standards and driving their consistent adoption across the organization.
• Lead and support the preparation, execution, and continuous maintenance of security certifications and regulatory frameworks (e.g., ISO 27001, ISO 22301, SOC 2, PCI DSS, HIPAA).
• When new certifications or regulatory frameworks are required, take ownership of understanding the applicable security and legal requirements in close alignment with Legal and the DPO, and translate them into hands-on guidance for engineering, product, and operations teams.
• Drive the practical implementation and adoption of compliance controls by embedding governance and security requirements into daily workflows and technical designs.
• Contribute to the definition and continuous improvement of governance processes, policies, and standards to ensure scalability and long-term audit readiness.
• Support risk assessments, DPIAs, and control design activities for new products, features, and architectural changes.

Senior IS&T Governance Partner

Account Executive

• Own the full lifecycle of new enterprise logo acquisition, from outbound prospecting through close
• Lead complex sales cycles involving multiple stakeholders, across Business and IT, and executive buyers (VP, SVP, C-level)
• Apply Command of the Message–style selling to clearly articulate Parloa’s value, differentiate from competitors, and drive urgency
• Operate with strong forecasting discipline using MEDDPICC, maintaining accurate pipeline hygiene and deal inspection
• Build and execute account and territory plans to break into new industries and expand Parloa’s footprint
• Identify and develop high-impact use cases that align business pain to measurable ROI
• Deliver executive-level presentations, demos, and customer workshops that position Parloa as a strategic partner
• Act as a trusted advisor, guiding customers through transformation initiatives involving conversational AI
• Collaborate cross-functionally with Sales Engineering, Business Development, Customer Success, Marketing, and Operations to win and expand accounts

Senior Enterprise Account Executive – Central U.S

Senior Enterprise Account Executive – East U.S

• Own the full lifecycle of new enterprise logo acquisition, from outbound prospecting through close.
• Lead complex sales cycles involving multiple stakeholders, across Business and IT, and executive buyers (VP, SVP, C-level).
• Apply Command of the Message–style selling to clearly articulate Parloa’s value, differentiate from competitors, and drive urgency.
• Operate with strong forecasting discipline using MEDDPICC, maintaining accurate pipeline hygiene and deal inspection.
• Build and execute account and territory plans to break into new industries and expand Parloa’s footprint.
• Identify and develop high-impact use cases that align business pain to measurable ROI.
• Deliver executive-level presentations, demos, and customer workshops that position Parloa as a strategic partner.
• Act as a trusted advisor, guiding customers through transformation initiatives involving conversational AI.
• Collaborate cross-functionally with Sales Engineering, Business Development, Customer Success, Marketing, and Operations to win and expand accounts.

Senior Enterprise Account Executive – West / Central U.S

Architect

Senior Agent Architect, f/m/d

Solutions Engineer

• Serve as a Partner Sales Engineer, playing a critical role in increasing partner success and Parloa sales.
• Build, maintain, and grow ongoing, trusted relationships with strategic and emerging partners.
• Work hands-on with partners in Parloa sandbox environments, guiding them through platform capabilities, configurations, and best practices.
• Teach and coach partners to confidently:
• Discover customer needs and identify high-impact AI Agent use cases
• Demo Parloa in a compelling, value-driven way
• Solution and architect AI Agent deployments aligned to customer goals
• Scope opportunities with technical accuracy and commercial clarity
• Lead and support technical discovery sessions with customers and partners to understand business challenges, success metrics, and existing systems.
• Design solutions that align Parloa’s product capabilities with real customer outcomes such as improved CX, automation, scalability, and cost reduction.
• Support proofs of concept, pilots, and technical validations as needed.
• Clearly articulate Parloa’s business value and product differentiation to both technical and non-technical stakeholders.
• Collaborate closely with Sales, Partnerships, Product, and Customer teams to support partner-led and co-sell opportunities.
• Provide partner feedback to internal teams to improve product, enablement, and solution patterns.
• Advocate for partner and customer needs to influence product roadmap discussions.
• Contribute to improving internal processes, documentation, and ways of working.
• Attend external events, team meetings, and annual events.

Senior Partner Solution Engineer – DACH

Learning and Development

• Conduct needs assessments to define learning objectives and close knowledge gaps.
• Create high-quality materials, including e-learning courses, instructor-led training, videos, and live sessions.
• Tailor content for different user groups and skill levels.
• Work with subject matter experts (SMEs) to gather and validate content.
• Use feedback and performance data to continuously refine training materials.
• Oversee multiple training initiatives, ensuring high-quality, on-time delivery.
• Communicate progress and challenges effectively.
• Implement knowledge checks and assessments to measure training effectiveness.
• Collaborate with the Customer Experience and Partnerships teams to organize external training.

Senior Instructional Designer

• Be responsible for the full spectrum of the technical sales process, from identifying customer pain to proving solutions.
• Work closely with assigned sellers, co-owning accounts, and sales campaigns in the assigned territory.
• Develop territory plans, participate in sales calls, lead technical deep dives, and conduct Proof of Value / Proof of Concept sessions with customer technical teams.
• Contribute to improving internal processes, documentation, and ways of working.
• Represent the customer voice in roadmap conversations with Product and Engineering.
• Collaborate with the global Solution Engineering Team, Enterprise Account Executives, Sales Leadership, Professional Services, Product Management, and Sales Enablement.
• Attend industry events, customer meetings, and company offsites.

Lead/Senior Solution Engineer, PreSales

Engineer

• Own deployment engineering projects: Lead the technical execution (incl. product engineering) of Parloa’s deployments inside large, complex enterprise environments
• Design for scale and resilience: Architect deployment solutions that meet enterprise-grade requirements for performance, reliability, and security
• Engineer solutions where none exist: Build custom extensions, integrations, and configurations to close product gaps and meet enterprise requirements
• Work across systems & stacks: Operate at the intersection of backend engineering, DevOps, and data engineering to ensure seamless delivery
• Partner with enterprise teams: Collaborate directly with customer engineering organizations to overcome constraints and deliver measurable outcomes
• Guide and mentor others: Collaborate with and provide technical guidance to more junior in-field engineers
• Influence at senior levels: Engage with enterprise architects and senior technical stakeholders, discussing solutions and architectures in depth to ensure alignment and credibility
• Debug under pressure: Rapidly unblock issues in mission-critical environments and ensure customer success.
• Shape the product: Act as the feedback loop between the field and our core engineering teams - turning deployment learnings into platform evolution
• Deliver long-term impact: Work closely with Deployment Strategists to ensure scalable architectures and durable customer value

Senior AI Agent Architect

Lead Content Marketing

Technical Support Engineer

Technical Support Engineer

Senior Accountant

Regional Vice President, North America

Senior IS&T Governance Partner

Senior Enterprise Account Executive – Central U.S

Senior Enterprise Account Executive – East U.S

Senior Enterprise Account Executive – West / Central U.S

Senior Agent Architect, f/m/d

Senior Partner Solution Engineer – DACH

Senior Instructional Designer

Lead/Senior Solution Engineer, PreSales

Senior Forward Deployed Engineer