Parloa

Solutions Engineer

• Enable partners to confidently position, demo, and implement Parloa’s platform across diverse customer use cases
• Lead technical discovery and translate business needs into scalable AI agent solutions
• Support POCs, demos, and technical validations to drive successful deal progression
• Act as a trusted advisor in designing solution architectures using Parloa’s platform, sandbox, and APIs
• Build partner capabilities over time to independently drive high-quality opportunities
• Partner closely with Sales and Partnerships to support partner-led and co-sell motions
• Shape solution design to align technical feasibility with customer and commercial goals
• Drive technical win conditions throughout the deal lifecycle
• Communicate complex technical concepts clearly across technical and business audiences
• Identify and develop expansion opportunities across use cases, customers, and regions

Senior Partner Solution Engineer

Architect

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.
• Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior.
• Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively.
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.
• Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities. Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer.
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Senior Agent Architect

Account Manager

• Identify, recruit, and grow GSIs globally (Accenture, Deloitte, TCS, Infosys, Capgemini, Wipro, etc.) as strategic partners, ensuring consistent activation across regions.
• Develop and execute joint business plans with GSI partners, aligning on market strategy, solution roadmaps, consumption targets, and account pursuits - this by industry and region.
• Build consumption Programs of Parloa solutions by embedding our Conversational and Agentic AI capabilities into large-scale GSI-led transformation programs.
• Develop and package joint IP and industry-specific offerings that combine Parloa’s AI platform with GSI expertise to address vertical use cases (e.g., banking compliance, telco CX, healthcare automation).
• Enable GSI partner success by aligning sales, solution engineering, product, and enablement teams to accelerate onboarding, training, and certification.
• Ensure global scalability of GSI partnerships by replicating best practices, fostering knowledge-sharing, and building repeatable frameworks across regions.
• Influence C-level relationships within GSIs to secure executive sponsorship, joint investments, and long-term strategic alignment.
• Collaborate cross-functionally with Parloa Sales, Marketing, Product, and Customer Success to ensure seamless integration of GSI-led opportunities into Parloa’s growth engine.

GSI Partnerships Manager

Customer Success Manager

• Co-Lead deployment engineering projects: Co-lead the technical execution and design of Parloa’s deployments inside large, complex enterprise environments alongside our partners
• Partner Enablement: Educate and enable partners on what’s possible with Parloa’s platform, including capabilities, limitations, trade-offs, and best practice AI Agent architectures
• Design for scale and resilience: Architect deployment solutions that meet enterprise-grade requirements for performance, reliability, and security
• Engineer solutions where none exist: Build custom extensions, integrations, and configurations to close product gaps and meet enterprise partner requirements
• Work across systems & stacks: Operate at the intersection of backend engineering, DevOps, and data engineering to ensure seamless delivery
• Collaboration with enterprise teams: Collaborate directly with customer and partner engineering organizations to overcome constraints and deliver measurable outcomes
• Influence at senior levels: Engage with enterprise architects, partner architects, and senior technical stakeholders, discussing solutions and architectures in depth to ensure alignment and credibility
• Debug under pressure: Rapidly unblock issues in mission-critical environments and ensure customer and partner success.

Senior Forward Deployed Engineer – Partner Success

• Own SAP integration projects end-to-end
• Design scalable integration architecture
• Build and configure integration flows
• Navigate enterprise SAP constraints
• Partner deeply with customer and SAP engineers
• Support partner enablement
• Shape the integration practice
• Provide structured product feedback

SAP Integration Engineer

• Help transform customer service with AI agents in enterprise SAP environments
• Support implementations where Parloa’s conversational AI platform must work reliably with SAP data, processes, and integration constraints -from design through testing and go-live readiness.
• Design, prototype, validate, and refine conversational solutions and agent workflows that depend on SAP-backed use cases (for example order management, customer data, case management, and transactional queries)
• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners with a focus on programs where SAP-backed systems and processes are in scope
• Leverage your knowledge of LLMs to analyze customer requirements and design precise prompts for reliable, user-aligned behavior
• Simplify complex workflows and processes into digestible conversational components
• Fine-tune conversational flows and voice output to align with customer brand standards
• Build and configure integrations between customers’ systems and Parloa’s platform
• Collaborate with Forward Deployed Engineers on complex integration scenarios
• Identify and solve blockers together with other departments at Parloa
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions
• Document best practices, how-to guides, and product capabilities for internal and external audiences

SAP Architect

Consultant

• Own value engineering across the full sales lifecycle, from early-stage value framing through late-stage deal support and post-live value validation
• Build CFO-grade ROI models quantifying impact across cost reduction, productivity gains, revenue uplift, and customer experience improvements
• Lead executive value discovery sessions and workshops, translating qualitative business priorities into quantified financial outcomes
• Partner with Account Executives on strategic deals, shaping value narratives for prioritization, pricing, competitive positioning, and expansion
• Enable value-led selling by developing standardized frameworks, benchmarks, and repeatable tooling (including Parloa Value Studio)
• Translate complex financial analysis into clear, compelling executive narratives that resonate with CFOs, CIOs, and business leaders
• Drive post-sale value realization by validating outcomes and supporting expansion through proven impact
• Capture and operationalize field learnings into scalable GTM playbooks, value frameworks, and industry-specific benchmarks

Senior Value Consultant

Full-stack Engineer

• As the Software Engineer, GTM at Parloa, you will reimagine how our Go-To-Market organization operates by building the systems, tools, and workflows that power it.
• This is not a role focused on configuring SaaS tools or maintaining existing systems. You will design and build custom solutions from the ground up that directly improve how GTM operates across the full lifecycle.
• You will work closely with Engineering, Product, and GTM leadership to identify high-impact problems and turn them into working systems.
• You will build across our stack, which includes TypeScript, Node.js, Python, React, NoSQL databases, and modern AI tooling, to create internal tools, integrations, and automated workflows.
• You will partner directly with our Lead Engineer for Special Projects to solve problems and ship quickly.
• You will use AI as a core part of your development process, moving rapidly from idea to prototype to production.

Software Engineer, GTM

Affiliate Manager

• Build the Global Partner Success Operating Model: Design and scale the Partner Success organization across regions.
• Ensure Quality and Predictability in Partner-Led Delivery: Own delivery health across all partner-executed projects.
• Build and Develop a High-Performance Organization: Hire, coach, and develop the Partner Success team across regions.
• Drive Partner Enablement and Capability Development: Work with cross-functional teams to create structured enablement programs.
• Ensure Technical and Implementation Standard Compliance for Partners: Ensure consistency across partner-built solutions.
• Strengthen Partner and Executive Relationships: Serve as the executive technical counterpart to strategic implementation partners.
• Create Scalable Feedback Loops Between Partners and Product: Translate field insights from partner implementations into structured product feedback.
• Own Partner Performance Metrics and Ecosystem Health: Define and track partner performance metrics such as implementation quality, delivery timelines, QA pass rates, and partner NPS.

Head of Partner Delivery Success

Engineer

• Own telephony integration projects: Lead the technical execution of VoIP/SIP connectivity for enterprise customers and partners (PoCs through production).
• Design reliable call paths: Architect integrations via SIP trunking providers, direct trunks, or enterprise telephony infrastructure—balancing latency, reliability, and security constraints.
• Debug complex issues end-to-end: Troubleshoot signaling and media problems (e.g., routing, codecs, DTMF, call transfers, failover), using logs and network traces to find root cause fast.
• Navigate enterprise constraints: Propose connectivity options when customers have strict firewall policies, limited exposed ports, or regulatory/security requirements.
• Partner deeply with customer engineers: Work directly with telecom, network, and platform teams to align architectures, test plans, and operational procedures.
• Support partner enablement: Help telephony partners integrate with Parloa, resolve escalations, and improve repeatability through patterns, tooling, and documentation.
• Engineer pragmatic solutions: Build small utilities, scripts, or lightweight services when needed to validate assumptions, automate diagnostics, or close integration gaps.
• Raise the bar on reliability: Define best practices for NAT traversal, resiliency, monitoring, and incident response in telephony-connected deployments.
• Shape the product: Translate field learnings into clear feedback for core engineering—turning recurring integration pain into platform improvements.