Senior Partner Delivery Success Manager

Parloa

Sr Partner Delivery Success Manager managing strategic relationships with AI consulting partners. Driving successful customer outcomes and partner delivery effectiveness at Parloa, a leader in AI solutions.

Posted 7/22/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic partner relationships and driving successful customer delivery outcomes in enterprise SaaS and consulting environments. Proficient in operational rigor, project governance, and aligning cross-functional teams to achieve measurable business impact.

Highest-signal resume keywords

Enterprise SaaS ExperiencePartner ManagementProfessional Services ExpertiseProject GovernanceAI and Customer Experience Technologies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Implementation MethodologiesSAFe AgileProject GovernanceEnterprise Delivery ModelsComplex Enterprise Engagements

Soft Skills

Strong Communication SkillsExecutive PresenceCollaborationProactive Problem SolvingInfluencing Without Authority

Tools & Technologies

AI PlatformsCloud TechnologiesAutomation ToolsData PlatformsCustomer Experience Platforms

Industry Keywords

Partner Ecosystem ModelsCustomer SuccessStrategic Delivery RolesGlobal Systems IntegratorsEnterprise Technology Ecosystems

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes
Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders
Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions
Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact
Partner with Account Executives and Partner Managers to support strategic deals, validate delivery approaches, and align implementation strategies
Monitor partner-led customer implementations, proactively identifying risks, managing escalations, and driving successful project outcomes
Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews
Ensure close alignment between partners and internal Parloa teams including Customer Success, Professional Services, Product, and Solution Engineering
Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards
Identify opportunities to expand successful partner initiatives across regions, business units, and enterprise accounts
Support the evolution of Parloa’s Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks
Stay current on Parloa’s platform capabilities, AI innovation, and enterprise CX transformation trends to guide partners effectively
Represent Parloa’s leadership in agentic AI and enterprise customer experience transformation during partner and customer engagements

Requirements

What you’ll need

You bring 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, professional services, or strategic delivery roles
You have experience working with or alongside global systems integrators, consulting firms, implementation partners, or enterprise delivery organizations
You have a proven track record of managing complex enterprise engagements and driving measurable customer outcomes through partners
You have a strong background in Professional Services, Partner Success, enterprise consulting, or customer delivery organizations
You understand enterprise delivery models, implementation methodologies (SAFe Agile, waterfall, etc.), project governance, and services organizations
You are comfortable navigating highly cross-functional environments and aligning internal and external stakeholders around shared goals
You have strong executive presence and can confidently communicate with partner leadership, customer executives, and technical teams alike
You bring operational rigor, strong ownership, and attention to detail while thriving in fast-moving, ambiguous environments
You are highly collaborative and proactive, with the ability to influence without direct authority
You are comfortable balancing strategic relationship management with hands-on execution and operational problem solving
You have strong communication and presentation skills, including the ability to lead executive reviews and facilitate complex discussions
You have exposure to AI, cloud, automation, data platforms, or enterprise technology ecosystems, and can connect technical capabilities to measurable business impact
You understand AI, automation, enterprise software, or customer experience technologies and can translate technical concepts into strategic business value.
Nice to Have:
Experience working with conversational AI, CCaaS, enterprise automation, or customer experience platforms
Experience supporting multi-region enterprise accounts and global delivery programs
Familiarity with partner ecosystem models including sourced, influenced, and co-delivery motions
Experience building or scaling partner programs, enablement frameworks, or delivery methodologies.

Benefits

Comp & perks

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.