Senior Agent Architect – UK

Parloa

Key role in transforming customer service with AI Agents at Parloa. Supporting implementation of solutions while enhancing customer experiences for clients and partners.

Posted 7/15/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI Agent Development and Conversation Design, with a strong focus on crafting effective LLM prompts and integrating systems through APIs. Proven ability to manage projects and stakeholders while ensuring high-quality user experiences through structured testing and attention to detail.

Highest-signal resume keywords

AI Agent DevelopmentConversation DesignLLM Prompt CraftingAPI IntegrationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced Prompting StrategiesREST API DesignData StructuresAPI Testing ToolsA/B Testing Methods

Soft Skills

Analytical ThinkingProblem-SolvingEffective CommunicationAttention to DetailEntrepreneurial Mindset

Tools & Technologies

PostmanOAuthAPI KeysJWTJSON/XML Data Structures

Industry Keywords

Enterprise Customer-Facing RolesSystem IntegrationsContact Center PlatformsCRMsERPs

About the role

Key responsibilities & impact

Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.
Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior.
Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively.
Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.
Build and configure integrations between customers' systems and Parloa's Platform, connecting external tools (e.g., CRMs, ERPs, ticketing systems, contact center platforms) via integration platforms and APIs to deliver end-to-end enterprise solutions.
Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities.
Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer.
Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions.
Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Requirements

What you’ll need

3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development
Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
Familiarity with A/B testing methods to ensure AI agent performance at scale
Excellent written and spoken English skills are required.

Benefits

Comp & perks

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