Operations Manager – Solution Engineering, Services

Parloa

Operations Manager overseeing operations for Solution Engineering and Professional Services at Parloa. Managing AI integrations, capacity planning, revenue recognition, and resource allocation.

Posted 6/11/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS; evaluate new AI tooling and agentic capabilities on an ongoing basis, bringing proposals grounded in measurable efficiency gains
Own the integration layer between Salesforce, Rocketlane, SAP, Jira, and reporting tools
Build dashboards that lead to decisions and become the operational partner to Solution Engineering and Professional Services leadership
Build and run the weekly / monthly / quarterly rhythm: pipeline + capacity review, delivery health, KPI reviews, and QBR support
Own PS demand forecasting in Salesforce: pipeline signals and services attach rates
Partner with Finance / RevOps on services drivers; call out constraints proactively
Maintain forecast accuracy as a tracked, trusted metric reviewed at the executive level
Manage invoicing workflows and revenue recognition accuracy in SAP; flag and resolve discrepancies proactively
Support milestone billing triggers and ensure alignment between delivery milestones and finance timelines
Build and maintain an end-to-end capacity model across PS roles and regions: utilization, bench, skill coverage, and hiring needs
Own resource planning and allocation in Rocketlane - ensure the right people are on the right projects at the right time
Track and report utilization targets; surface over/under-allocation risks
Co-own design of project health and hygiene in Rocketlane: milestone tracking, status updates, budget vs. actuals, and change control
Standardize the pre-sales → delivery handoff, scoping → SOW inputs, and change control workflows
Build templates and checklists that reduce ambiguity and prevent rework.

Requirements

What you’ll need

5+ years in Ops / BizOps / Program Ops / PS Ops supporting technical, customer-facing teams in SaaS
Proven track record building operating cadence, capacity planning, and PS forecasting
Dashboard ownership and strong operational storytelling
Rocketlane or equivalent PSA tool ownership: resource planning, project tracking, and utilization reporting
Experience designing and deploying workflow automations with n8n, Zapier, or equivalent integration tooling
Hands-on work with AI agents applied to operational workflows - timecard automation, resource recommendations, project health alerts
Invoicing and revenue recognition experience - comfortable in SAP or a comparable ERP
Strong systems thinking: can connect Salesforce → Rocketlane → SAP into a coherent operating model
Data fluency: comfortable modeling capacity and turning messy, multi-system data into decisions
Executive communication: concise, direct, high-signal.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Parloa Website LinkedIn All Job Openings 201 - 500 employees 💰 Series B on 2024-04 Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York. Operations Manager – Solution Engineering, Services Job not on LinkedIn 🔥 1 hour ago 🏢🏡 New York City – Hybrid 💵 $150k - $175k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer ERP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS; evaluate new AI tooling and agentic capabilities on an ongoing basis, bringing proposals grounded in measurable efficiency gains
Own the integration layer between Salesforce, Rocketlane, SAP, Jira, and reporting tools
Build dashboards that lead to decisions and become the operational partner to Solution Engineering and Professional Services leadership
Build and run the weekly / monthly / quarterly rhythm: pipeline + capacity review, delivery health, KPI reviews, and QBR support
Own PS demand forecasting in Salesforce: pipeline signals and services attach rates
Partner with Finance / RevOps on services drivers; call out constraints proactively
Maintain forecast accuracy as a tracked, trusted metric reviewed at the executive level
Manage invoicing workflows and revenue recognition accuracy in SAP; flag and resolve discrepancies proactively
Support milestone billing triggers and ensure alignment between delivery milestones and finance timelines
Build and maintain an end-to-end capacity model across PS roles and regions: utilization, bench, skill coverage, and hiring needs
Own resource planning and allocation in Rocketlane - ensure the right people are on the right projects at the right time
Track and report utilization targets; surface over/under-allocation risks
Co-own design of project health and hygiene in Rocketlane: milestone tracking, status updates, budget vs. actuals, and change control
Standardize the pre-sales → delivery handoff, scoping → SOW inputs, and change control workflows
Build templates and checklists that reduce ambiguity and prevent rework. 🎯 Requirements
5+ years in Ops / BizOps / Program Ops / PS Ops supporting technical, customer-facing teams in SaaS
Proven track record building operating cadence, capacity planning, and PS forecasting
Dashboard ownership and strong operational storytelling
Rocketlane or equivalent PSA tool ownership: resource planning, project tracking, and utilization reporting
Experience designing and deploying workflow automations with n8n, Zapier, or equivalent integration tooling
Hands-on work with AI agents applied to operational workflows - timecard automation, resource recommendations, project health alerts
Invoicing and revenue recognition experience - comfortable in SAP or a comparable ERP
Strong systems thinking: can connect Salesforce → Rocketlane → SAP into a coherent operating model
Data fluency: comfortable modeling capacity and turning messy, multi-system data into decisions
Executive communication: concise, direct, high-signal. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Solutions Engineer 🔥 12 hours ago Squirro 51 - 200 🤖 Artificial Intelligence 🏢 Enterprise 💳 Fintech Website LinkedIn All Job Openings Senior Solutions Engineer specializing in Search and GenAI at Squirro's global Delivery team. Supporting enterprise customers with scalable AI and search solutions through consulting and implementation. 🏢🏡 New York City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer Ansible ElasticSearch Flask Linux MariaDB Microservices MySQL NGINX Postgres Python React Redis Customer Solutions Engineer – SaaS implementation 🔥 15 hours ago Deepki 201 - 500 🏠 Real Estate ☁️ SaaS 💳 Fintech Website LinkedIn All Job Openings Customer Solutions Engineer managing deployment of Deepki's SaaS solutions. Supporting clients in energy-saving projects and sustainable practices in the New York office. 🏢🏡 New York City – Hybrid 💵 $115k - $130k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer Python Solutions Architect 🕒 Yesterday SecurityScorecard 501 - 1000 🔒 Cybersecurity 🏢 Enterprise Website LinkedIn All Job Openings Solutions Architect for SecurityScorecard engaging with Sales teams and providing technical solutions. Collaborating closely with clients and facilitating effective cybersecurity strategies. 🏢🏡 New York City – Hybrid 💵 $100k - $195k / year 💰 $180M Series E on 2021-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer 🦅 H1B Visa Sponsor Cyber Security Pre-Sales Solution Architect 🕒 3 days ago FINBOURNE Technology 201 - 500 💳 Fintech ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Pre-Sales Solution Architect responsible for engaging clients and delivering tailored FINBOURNE product demos. Collaborating with Sales, Product, and Engineering teams in a hybrid working environment. 🏢🏡 New York City – Hybrid 💵 $170k - $200k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer AWS Azure Cloud Java Python SQL Microsoft Dynamics 365 Solution Architect 🕒 6 days ago Protiviti 5001 - 10000 🔒 Cybersecurity 💸 Finance Website LinkedIn All Job Openings Microsoft Dynamics 365 Associate Director strengthening relationships with clients and providing guidance on technology use. Engaging in risk management and developing strategies for complex business problems. 🏢🏡 New York City – Hybrid 💵 $163k - $278k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💻 Solutions Engineer 🦅 H1B Visa Sponsor ERP View More Solutions Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

AI agentsworkflow automationcapacity planningPS forecastingdashboard ownershipinvoicingrevenue recognitiondata modelingresource planningproject tracking

Soft Skills

operational storytellingsystems thinkingexecutive communication