OnTrac

Director

• Lead direct conversations with customers, prospective customers, and strategic partners to identify unmet needs, evolving expectations, adoption barriers, and demand areas
• Assess customer and market appetite for new capabilities, service changes, commercial programs, and experience improvements
• Synthesize market, customer, field, and partner feedback to identify commercial value and represent needs in service evolution and go-to-market planning
• Define target segments, business impact, and priorities for proposed offerings or service changes
• Develop business cases covering market rationale, demand signals, commercial implications, internal requirements, launch complexity, and strategic fit
• Work across Operations, IT, Pricing, Legal, and customer-facing teams to identify capability requirements, process implications, policy considerations, and risks
• Shape market-facing logic, positioning, and competitive framing for new offerings and material service changes
• Set high-level go-to-market direction for approved initiatives and ensure offerings are understandable, sellable, supportable, and adoptable
• Translate market and business-case work into roadmap recommendations covering priorities, sequencing, dependencies, and expected value
• Partner with the Senior GTM Program Manager on execution plans, launch discipline, and progress visibility
• Lead cross-functional alignment and prepare executive-ready recommendations and reporting on progress, issues, dependencies, launch risk, and escalations

Market & Service Development Director

• Lead identification, evaluation, and commercialization of market opportunities and service enhancements across OnTrac’s portfolio
• Work directly with customers, prospective customers, strategic partners, and internal stakeholders to assess needs, test market appetite, evaluate commercial implications, and recommend development or change priorities
• Translate inputs into business cases, roadmap recommendations, positioning direction, executive reporting, and cross-functional guidance
• Assess customer and market appetite for new capabilities, service changes, commercial programs, and experience improvements
• Define target segments, expected business impact, and whether opportunities should be prioritized, deferred, reshaped, or declined
• Develop business cases covering market rationale, demand signals, commercial implications, internal requirements, launch complexity, strategic fit, and risks
• Shape go-to-market direction, positioning, competitive framing, audience focus, value narratives, and launch considerations
• Partner with the Senior GTM Program Manager on structured execution plans, launch discipline, and progress visibility
• Lead cross-functional alignment and prepare executive-ready recommendations and reporting on progress, issues, dependencies, launch risk, and escalation needs

Account Manager

• Maintain strong client relationships, understand client needs, and provide tailored solutions aligned to business objectives and guidelines
• Monitor account performance, proactively addressing issues and identifying opportunities for growth
• Maintain consistent communication with customers to ensure satisfaction and promote contract renewal
• Maintain accurate records of issues, resolutions, and growth opportunities
• Stay current on industry trends, competitor activity, and market conditions, sharing insights to influence team strategy

Enterprise Account Manager

• Maintain strong client relationships, understand client needs, and provide tailored solutions aligned to business objectives and guidelines.
• Monitor account performance, proactively addressing issues and identifying opportunities for growth.
• Maintain consistent communication with customers to ensure satisfaction and promote contract renewal.
• Maintain accurate records of issues, resolutions, and growth opportunities.
• Stay current on industry trends, competitor activity, and market conditions, sharing insights to influence team strategy.

Operations

• Acts as the primary contact for sales compensation issues
• Provide leadership, guidance, and coaching to the sales operations team, fostering a culture of accountability, collaboration, and continuous improvement.
• Supports the effective use of our corporate CRM and SFA systems to raise salesforce productivity and compliance
• Orchestrates and facilitates the weekly forecast review with the Sales Management team
• Works closely with customer success teams on renewal operations and renewal management
• Lead and manage sales management meetings on a regular basis to provide updates on relevant Sales & Services Operations initiatives and development
• Oversee sales operations processes, including the validation of orders, prices, contracts, and billing; responsible for deal approval
• Manage sales forecasting, pipeline management, and territory planning processes to ensure accurate revenue projections and resource allocation.
• Enable Sales effectiveness through technology, process, messaging and learning
• Ensures availability and provision of relevant bookings, pipeline and forecast reports and dashboards to sales management
• Commission structures, sales quotas, and strategic deployment of Accounts & Territories.
• Oversight of deal desk operations and deal structuring responsibilities.
• Management of comprehensive reporting, analytics, and business intelligence provisions.

VP of Sales Operations

Business Operations

• Metric & Reporting Standardization: Standardize and build comprehensive metrics and reporting for the operations organization, primarily focused on improving operational quality.
• Data Trustworthiness & Quality: Own the trustworthiness and quality of all reporting utilized by the operations team.
• Automation & New Reporting Structures: Lead initiatives to automate manual reporting tasks and develop new, efficient reporting structures.
• Analytical Value Creation: Guide the team in creating new reports and analyses to identify areas for improvement, problem-solve operational challenges, and uncover opportunities for value creation.
• Data Science Roadmap Management: Manage your team's roadmap and represent the operations organization to the data science and data engineering team.
• Stakeholder Communication: Maintain transparent communication regarding backlog, timelines, and deliverables for all data and reporting projects.
• AI Future Advocacy: Design and drive the roadmap for integrating AI tools into reporting and analysis processes.
• Team Leadership: Lead, mentor, and develop a team of data analysts (two to start), fostering their growth and ensuring high-quality work.
• Cross-Functional Collaboration: Work closely with various teams across the organization to achieve operational objectives.

Senior Manager – Operations Business Analysis

Procurement

• Analyze supply markets: Conduct supplier and market research to assess cost drivers, capacity, performance, and sourcing trends.
• Develop data‑driven insights: Maintain historical supplier performance and cost data, and translate sourcing effectiveness into actionable reporting for leadership.
• Enable informed decision‑making: Create dashboards, reports, and tools that turn complex supply‑market data into clear business insights.
• Optimize sourcing outcomes: Analyze total cost of ownership, supplier capabilities, and organizational demand to strengthen competitiveness across the supplier portfolio.
• Recommend sourcing strategies: Advise on sourcing approaches, contract structures, negotiation tactics, and supplier‑specific cost‑reduction opportunities.
• Strengthen procurement infrastructure and team capability: Coordinate procurement tools, reporting, and communication channels while providing guidance and mentorship to teammates as needed.

Senior Procurement & Purchasing Specialist

• Lead direct conversations with customers, prospective customers, and strategic partners to identify unmet needs, evolving expectations, adoption barriers, and areas of demand.
• Assess customer and market appetite for new capabilities, service changes, commercial programs, and experience improvements; gather and synthesize market/customer/field/partner feedback to identify where demand exists and where changes create commercial value; represent customer and market needs in internal discussions on service evolution, commercial priorities, and go-to-market planning.
• Define which need a proposed offering or service change addresses, which segments are most likely to value it, and what business impact may result. Recommend which opportunities should be prioritized, deferred, reshaped, or declined based on business case strength, customer demand, feasibility, and strategic value.
• Develop business cases for new opportunities and material service changes (market rationale, demand signals, commercial implications, internal requirements, launch complexity, strategic fit) and work across Operations, IT, Pricing, Legal, and customer-facing teams to identify capability requirements, process implications, policy considerations, and risks.
• Shape the market-facing logic for new offerings/material service changes (need state, target audience, commercial rationale, competitive context) and guide positioning/competitive framing with Product Marketing, Sales Enablement, Brand, and channel teams.
• Set high-level go-to-market direction for approved initiatives (audience focus, value narrative, key launch considerations) and ensure service development work is informed by how the offering must be understood, sold, supported, and adopted in market.
• Translate market/business-case work into roadmap recommendations (priorities, sequencing, dependencies, expected value); partner with the Senior GTM Program Manager to convert direction into structured execution plans, launch discipline, and progress visibility; lead cross-functional alignment through clear communication, tradeoff discussions, and follow-through; prepare executive-ready recommendations and provide reporting on progress, issues, dependencies, launch risk, and escalation needs.

Director, Market & Service Development

Sales Operations Manager

• Develop sales-facing messaging: Translate market and service developments into clear, persuasive messaging for new offerings, service changes, competitive positioning, target segments, and strategic commercial priorities.
• Create and evolve sales materials: Own the development and ongoing refinement of high-value sales materials, including presentations, QBR content, one-pagers, battlecards, objection-handling tools, launch materials, and field-facing support assets.
• Turn complexity into usable narratives: Convert commercial, operational, and technical developments into concise language and messaging that sales teams can use confidently and consistently in live customer conversations.
• Support launches and strategic initiatives: Build materials that help Sales understand what changed, why it matters, and how to communicate those changes effectively to customers and prospects.
• Partner with the field: Work with Sales leadership and field teams to understand where messaging is effective, where adjustments are needed, and how materials can better support real selling situations.
• Provide high-stakes deal support: Support complex or important sales conversations with tailored messaging, presentations, and narrative support as needed.
• Collaborate cross-functionally: Partner with Market & Service Development, Marketing, Brand/Design, and other stakeholders to keep sales materials current, aligned, and grounded in market priorities and service capabilities.

Sales Enablement Manager

Program Manager

• Build and manage program structure: Create and maintain integrated schedules for launches, service changes, and major go-to-market initiatives, including milestones, owners, dependencies, launch gates, and key decisions.
• Run execution cadence and readiness tracking: Establish regular operating rhythms across workstreams, including status meetings, readiness reviews, checkpoints, and leadership updates, while monitoring operational, technical, commercial, and process readiness.
• Track issues and escalate risks: Maintain visibility into blockers, unresolved decisions, readiness gaps, and resource constraints; drive follow-up with owners and escalate when launch timing or execution quality is at risk.
• Maintain decision and progress reporting: Keep decision logs, issue registers, action trackers, and status summaries up to date, providing leadership with a clear view of milestones, risks, ownership, and next steps.
• Coordinate reprioritization and budget needs: Help identify where launches require sequencing adjustments, focused support, or temporary reprioritization across teams, and manage the end-to-end marketing budget across activities.
• Support and grow the partner program: Help manage OnTrac’s commercial and strategic partner program, including partner onboarding, referral and incentive programs, contracts, billing, lead management, and partner-related issue resolution.
• Identify new partner opportunities: Support the development of new commercial and strategic partnerships that complement OnTrac’s value proposition and help expand the company’s addressable market.

Senior GTM Program & Partnership Manager

Designer

• Build brand systems and templates: Develop and maintain templates, layout systems, and foundational design components that improve consistency, clarity, speed, and quality across marketing and sales materials.
• Shape information structure and presentation flow: Establish and evolve how materials are organized and presented, including hierarchy, pacing, flow, and visual treatment of information across presentations, webpages, charts, and structured content.
• Translate data and complex ideas visually: Turn data, market insights, operational information, and commercial concepts into charts, diagrams, comparison views, and other visual stories that help audiences understand nuanced topics clearly.
• Lead high-value design work: Design presentations, webpages, proposals, QBR materials, tradeshow branding, and other customer-facing or sales-facing assets that communicate complex ideas with clarity and consistency.
• Create scalable visual standards: Build reusable systems and design approaches that strengthen output across teams and support repeatable, high-quality visual communication.
• Partner across functions: Work closely with Sales Enablement, Marketing, Product Marketing, and channel teams to translate strategy and messaging into visually strong and commercially useful materials.
• Manage external design support: Direct work produced by agencies, contractors, and other external design resources while overseeing budget and performance for those partners.

Data Visualization Design Specialist

Solutions Engineer

• Facilitate strategic discovery sessions, map current-state and future-state supply chains, and identify opportunities to reduce cost, improve service, simplify operations, and increase customer value.
• Build customer-specific business cases, ROI analyses, financial models, whitepapers, and PowerPoint proposals that communicate operational improvements and financial benefits.
• Evaluate customer distribution networks against OnTrac’s network and recommend fulfillment locations, injection strategies, transportation flows, facility placement, regional distribution models, and cross-dock opportunities.
• Translate business needs into functional requirements, identify integration/reporting/workflow gaps, and recommend automation or technology enhancements that improve scalability and customer experience.
• Identify recurring customer needs, operational gaps, and technology opportunities; partner with Product, Technology, and senior leadership to prioritize investments and inform future roadmaps.
• Design operational workflows, eliminate process inefficiencies, identify automation opportunities, and prepare executive-ready process maps, solution documentation, and business cases.
• Work across Sales, Operations, Technology, Revenue Management, Customer Experience, and Implementation to ensure solutions are feasible, commercially aligned, and ready for execution.
• Research emerging supply chain technologies, leverage AI to improve analysis and documentation, and develop repeatable consulting methodologies and solution frameworks.

Strategic Solutions Manager

Manager

• Own post‑onboarding success: Take primary ownership after onboarding; lead hypercare, stabilization, and ongoing performance management for High Impact customers.
• Align readiness and expectations: Support onboarding to ensure customer readiness and aligned expectations prior to handoff.
• Build performance enablement plans: Define goals, KPIs, milestones, and accountability owners; maintain action plans, milestone tracking, and follow‑through discipline.
• Run performance rhythms: Facilitate recurring reviews and business updates using standardized dashboards and agreed‑upon metrics; prepare structured, customer‑facing materials.
• Manage risk and recovery: Proactively identify performance risks, coordinate structured recovery plans, and escalate systemic issues that require broader process changes.
• Keep documentation updated: Maintain documented action plans, milestone tracking, and follow-through discipline to ensure forward progress.
• Advance reporting and visibility: Partner with the Customer Insights Analyst/BI to define reporting needs, clarify metric definitions, and ensure transparent performance visibility.

Customer Enablement Manager

Account Executive

• Identify key decision-makers and build strategic relationships to drive revenue growth
• Own the full sales cycle from prospecting to closing, including contract negotiation
• Support onboarding of new enterprise clients to ensure volume commitments are met
• Manage daily account activities and deliverables to meet customer expectations
• Collaborate with the Director of Enterprise Sales on reporting, territory strategy, and administrative tasks
• Represent OnTrac at trade shows, conferences, and customer meetings

Enterprise Account Executive

Data Analyst

• Develop Control Tower reporting: Build and maintain daily, weekly, and monthly reporting for escalations, performance metrics, customer-level insights, and Control Tower operations.
• Support customer-facing materials: Prepare reporting and analysis for MBRs, QBRs, white glove programs, and other customer touchpoints, ensuring accuracy and clear storytelling of operational performance.
• Enable real-time monitoring: Partner with Control Tower Managers to support escalation tracking, accurate data capture, timely updates, and active issue support through relevant operational insights.
• Analyze customer performance: Review performance for top customers, growth accounts, churn-risk customers, and high-priority initiatives to identify trends, risks, and improvement opportunities.
• Maintain reporting accuracy: Ensure consistency and accuracy across dashboards, reports, and customer-facing materials.
• Improve reporting processes: Identify data gaps and opportunities to strengthen Control Tower reporting, monitoring, and visibility.
• Surface trends and root causes: Use available data to identify recurring issues, operational trends, root causes, risks, and opportunities for Control Tower leadership.

Market & Service Development Director

Market & Service Development Director

Enterprise Account Manager

Enterprise Account Manager

VP of Sales Operations

Senior Manager – Operations Business Analysis

Senior Procurement & Purchasing Specialist

Director, Market & Service Development

Sales Enablement Manager

Senior GTM Program & Partnership Manager

Data Visualization Design Specialist

Strategic Solutions Manager

Customer Enablement Manager

Enterprise Account Executive

Senior Customer Experience Data Analyst