Market & Service Development Director

OnTrac

Market and service development director advancing U.S. e-commerce delivery offerings at OnTrac, a same-day and next-day delivery provider.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesLead💰 $156,000 - $234,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing business cases, market rationales, and go-to-market strategies while effectively collaborating with cross-functional teams to assess customer needs and drive service evolution. Strong ability to communicate executive-level recommendations and manage complex offerings in the ecommerce logistics sector.

Highest-signal resume keywords

Ecommerce Logistics ExperienceBusiness Case DevelopmentGo-To-Market StrategyCross-Functional CollaborationExecutive Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DevelopmentCommercial StrategyProduct MarketingBusiness DevelopmentMarket AnalysisRoadmap DevelopmentPositioningDemand AssessmentStrategic PlanningComplex Offering Evaluation

Soft Skills

Strong JudgmentPrioritizationOpportunity AssessmentClear CommunicationProblem Solving

Certifications & Qualifications

Bachelor’s Degree or Equivalent Experience

Industry Keywords

Parcel DeliveryLast-Mile LogisticsTransportationEcommerceMarket-Facing Roles

About the role

Key responsibilities & impact

Lead direct conversations with customers, prospective customers, and strategic partners to identify unmet needs, evolving expectations, adoption barriers, and demand areas
Assess customer and market appetite for new capabilities, service changes, commercial programs, and experience improvements
Synthesize market, customer, field, and partner feedback to identify commercial value and represent needs in service evolution and go-to-market planning
Define target segments, business impact, and priorities for proposed offerings or service changes
Develop business cases covering market rationale, demand signals, commercial implications, internal requirements, launch complexity, and strategic fit
Work across Operations, IT, Pricing, Legal, and customer-facing teams to identify capability requirements, process implications, policy considerations, and risks
Shape market-facing logic, positioning, and competitive framing for new offerings and material service changes
Set high-level go-to-market direction for approved initiatives and ensure offerings are understandable, sellable, supportable, and adoptable
Translate market and business-case work into roadmap recommendations covering priorities, sequencing, dependencies, and expected value
Partner with the Senior GTM Program Manager on execution plans, launch discipline, and progress visibility
Lead cross-functional alignment and prepare executive-ready recommendations and reporting on progress, issues, dependencies, launch risk, and escalations

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
8–12 years of experience in ecommerce logistics, parcel, last mile, transportation, or related market-facing roles
Experience in service development, commercial strategy, product marketing, business development, or GTM leadership
Demonstrated experience working across Commercial, Operations, IT, Pricing/Finance, and customer-facing teams to evaluate or launch complex offerings, service changes, or strategic programs
Strong experience developing business cases, market rationales, positioning, and executive recommendations
Ability to work directly with large customers, strategic partners, and senior external stakeholders to assess needs and inform roadmap direction
Experience in U.S. ecommerce parcel delivery, last-mile logistics, or related services/technologies preferred
Ability to travel occasionally as needed (<20%)
Excellent executive communication skills, including presentations, decision memos, issue summaries, and progress reporting
Strong judgment in prioritization, opportunity assessment, positioning, and balancing customer demand against internal feasibility
Ability to translate fragmented or ambiguous inputs into clear recommendations, priorities, sequencing, dependencies, and expected business value

Benefits

Comp & perks

Medical, Dental, and Vision insurance
HSA and FSA options
Life and Disability coverage (basic and voluntary)
Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
Competitive benefits and 401(k) with company match
Referral Bonus Program - Up to $500 per referral!
Paid Time Off including Holiday pay
Employee Assistance Program
Safe and clean work environment