Market & Service Development Director

OnTrac

Market and service development director shaping new delivery offerings for OnTrac, a U.S. same-day and next-day logistics provider.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesLead💰 $156,000 - $234,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing business cases, market rationales, and strategic recommendations while leading cross-functional teams to assess market opportunities and service enhancements. Strong ability to communicate effectively with executive stakeholders and translate complex inputs into actionable strategies.

Highest-signal resume keywords

Business Case DevelopmentEcommerce Logistics ExperienceGTM LeadershipExecutive Communication SkillsMarket Opportunity Assessment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DevelopmentCommercial StrategyProduct MarketingBusiness DevelopmentMarket Rationale Development

Soft Skills

Strong JudgmentPrioritizationDecision-MakingCollaboration

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

EcommerceParcel DeliveryLast Mile LogisticsTransportationMarket-Facing Roles

About the role

Key responsibilities & impact

Lead identification, evaluation, and commercialization of market opportunities and service enhancements across OnTrac’s portfolio
Work directly with customers, prospective customers, strategic partners, and internal stakeholders to assess needs, test market appetite, evaluate commercial implications, and recommend development or change priorities
Translate inputs into business cases, roadmap recommendations, positioning direction, executive reporting, and cross-functional guidance
Assess customer and market appetite for new capabilities, service changes, commercial programs, and experience improvements
Define target segments, expected business impact, and whether opportunities should be prioritized, deferred, reshaped, or declined
Develop business cases covering market rationale, demand signals, commercial implications, internal requirements, launch complexity, strategic fit, and risks
Shape go-to-market direction, positioning, competitive framing, audience focus, value narratives, and launch considerations
Partner with the Senior GTM Program Manager on structured execution plans, launch discipline, and progress visibility
Lead cross-functional alignment and prepare executive-ready recommendations and reporting on progress, issues, dependencies, launch risk, and escalation needs

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
8–12 years of experience in ecommerce logistics, parcel, last mile, transportation, or related market-facing roles
Experience in service development, commercial strategy, product marketing, business development, or GTM leadership
Demonstrated experience working across Commercial, Operations, IT, Pricing/Finance, and customer-facing teams to evaluate or launch complex offerings, service changes, or strategic programs
Strong experience developing business cases, market rationales, positioning, and executive recommendations
Ability to work directly with large customers, strategic partners, and senior external stakeholders to assess needs and inform roadmap direction
Experience in U.S. ecommerce parcel delivery, last-mile logistics, or related services/technologies preferred
Ability to travel occasionally as needed (<20%)
Excellent executive communication skills, including presentations, decision memos, issue summaries, and progress reporting
Strong judgment in prioritization, opportunity assessment, positioning, and balancing customer demand against internal feasibility
Ability to translate fragmented, ambiguous, or conflicting inputs into clear recommendations, priorities, sequencing, dependencies, and expected business value

Benefits

Comp & perks

Medical, Dental, and Vision insurance
HSA and FSA options
Life and Disability coverage (basic and voluntary)
Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
Competitive benefits and 401(k) with company match
Referral Bonus Program - Up to $500 per referral!
Paid Time Off including Holiday pay
Employee Assistance Program
Safe and clean work environment